While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness, especially in addressing skin conditions like psoriasis and eczema, with many reporting significant improvements and relief. The customer service and staff are consistently highlighted as excellent, with individuals often going above and beyond to assist with orders, product inquiries, and delivery issues, creating a positive and supportive experience. However, some people were dissatisfied with certain products, citing issues such as overwhelming fragrances, adverse skin reactions, or a lack of desired results. There were also concerns raised about order management, including instances of products being delivered to incorrect locations, or issues with auto-subscriptions and unexpected charges.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of the... See more

Quality

Clients share ambiguous opinions on quality. Many customers report significant improvements in skin... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Staff

Reviewers consistently express satisfaction with the staff. Customers highlight the quick, efficient, and... See more

Order

Reviewers highlight ambiguous aspects of order. Customers frequently mention placing orders, sometimes by... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I get psoriasis in my hair and in my ears and have been using the multi strain biotic for over a year now and it seems to help slightly. It doesn't make it disappear but it helps stop the itch that... See more

Rated 5 out of 5 stars

Ok so i made a bit of a boob when placing my order online (long story short got my quantities the wrong way round) and noticed this as soon as i hit the pay button. I instantly emailed the 'contact u... See more

Rated 5 out of 5 stars

I have previously used Hannahs products and recently purchased some products for my mums birthday. I received items super quick. The Customer Service was spot on & once I'm in a financial position i w... See more

Rated 5 out of 5 stars

Incredible experience from Amy in Customer Service. Prompt reply, clear. friendly and helpful. Can't wait to begin the products for my teen son's acne. I love the biotic myself so sure it'll help h... See more


Company details

  1. Health and Beauty Shop

Written by the company

We help people heal their skin naturally with our award-winning range of supplements, juice cleanses and skincare products that are powered by nature, perfected by science 🌱


Contact info

4.1

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great brand and products

Have used many of the products ever since that Dragons Den pitch and invest with good results. They certainly aren’t a cure (nothing is) but it is good to have a specialist brand which has helped improve my skin. From the serum and moisturiser to the biotic and tea. They aren’t my staple products but they do compliment my routine well.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

Probably too early to notice a true…

Probably too early to notice a true difference but I have noticed a little difference in my daughters skin, will probably need to buy another bottle, however I love the product regardless and the ethics behind it would recommend based on that

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Miracle Products!

I used Hanna Stiltoe’s Multi-strain Probiotic for 2 months and it helped completely rid my hand of a large patch of psoriasis! I had a flare up following a flu and I had been eyeing this product for a while now. I also gifted my partner the Probiotic Hand Cream for the eczema on their hand and it has calmed it down massively !! So happy with the results from both products.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Life changing products

Hanna’s story resonated with me so much when I first found her products, I was massively struggling with psoriasis and always feeling under the weather. I tried so much to help and would try anything to receive any relief from this terrible condition. I started with the probiotic and diet books and within 3 months I was clear (minus the scars, which eventually faded). Fast forward 3 years and my skin is still clear, using the same products, keeping my diet clean and trying out some of the other products like the moisturisers and hair oils. I recommend everyone who struggles with psoriasis, eczema and any other skin condition to give this a try. It doesn’t work overnight but sticking to it will provide you with the best results. Thank you Hanna and your team 🌟

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products that actually work

Fantastic products that actually work.
Please GP's and Dermotologist Department take note instead of prescribing steroids and oinments that are simply not good and do not work. I tell everyone and anyone about this brand. Funny story actually because my Aunts delivery driver told her about the brand and that's how I was introduced to Hanna Sillitoe products!

28 February 2025
Unprompted review
Rated 4 out of 5 stars

life changing so far!

I have been suffering from severe TSW ive had flaking, cracking and peeling, sore and even bleeding at times and have tried so many supplements, juices, creams etc and nothing was working. I have been taking this for about 3 weeks and have seen the biggest improvement in my skin in over 6 months! i am going to continue using and hopefully will look 18 by the end of the year hahaha! (im nearly 40)

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I have used the chia cream

I have used the chia cream, the night serum when I had eczema, it really did wonders. I also bought hannah's books. I changed my diet too and followed hannah's advice. I had tried so many products which didn't work. I have been recommending friends and anyone who I come across with any skin issues. These are the best natural products 😍 ✨️ on the market I would recommend these products to anyone. Hannah created these products with love ❤️ 😍 💖. Thank you Hannah you're simply the best 👌 👍

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Great natural product

Great natural product, beautiful packaging and contact is made when your on the roll out package to make sure you're aware of direct debit with an option to postpone if needed.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company - the multi strain biotic has really helped my daughter’s psoriasis. Great customer service too.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

100% better results than the GP and dermatologist

Hannah was recommended to me by a friend who also suffered with eczema and psoriasis years ago. Thank goodness we found her. I use the multi strain biotic daily (though when I forget I notice the difference!) my skin journey is a much happier and more balanced one. From being covered on my Dave neck, arms and knees and hands, to only having a tiny spec here and there. ( that’s is down to my sugar and dairy cravings). I found both her books extremely insightful and when I need a boost of knowledge to get me back on track, I turn to them. 100% better results than a dermatologist, gp or trial and error my myself.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Great products that work!

Great products that work! Her books are fabulous with yummy recipes and her products work wonders on my eczema and psoriasis. I have recommended to many! Thank you Hanna!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Ever since taking the probiotic I have noticed a huge difference in my skin. I also use the mattifying day serum and the intensive night serum which helps my skin and is kind to it. I will definitely be trying out other products as well. Would 100% recommend anyone with skin problems to take the probiotic everyday and stick with it, the results take a couple months but they will come.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company. Their hand cream is the only cream that keeps my hand dermatitis at bay aside from steroid cream which is not suitable for long term use and is full of nasty chemicals. Anna's cream is light, incredibly moisturising, easily absorbed and non greasy. It also has a lovely smell. It's just wonderful. I put some on my heels every now to keep them moist and then to stop them cracking.
Also their customer service is second to none - every time I've contacted them they have come back quickly and are so helpful. Amy is amazing.
I really can't recommend this company enough

18 February 2025
Unprompted review
Rated 5 out of 5 stars

This probiotic drink has changed my…

This probiotic drink has changed my life! I’ve been taking it for over 12 months and would not be without it. I have suffered with psoriasis along my hairline and around my ears for years. After approx’ 4 months of taking this drink every morning before breakfast I started to notice it was disappearing. Sure enough I now am psoriasis free. Another plus for Hannah and her team is my instant replacement of a lost parcel by Royal Mail. Amy sent me a replacement the following day with no charge at all.
So bravo Hannah Sillitoe - keep up the good works

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Amy

Brilliant customer service from Amy.
Can’t wait to try the products and, after reading the brilliant reviews, I’m sure I will be able to leave another one saying how my psoriasis has improved.
In this day and age it is wonderful to find companies who really care about their products and their customers - Well done 👏👏

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Amy provided outstanding customer…

Amy provided outstanding customer service and truly went above and beyond to ensure my parcels arrived safely. She was proactive in addressing my concerns, incredibly thoughtful in her approach, and maintained excellent communication throughout the process. Her care and attention to detail reflect so positively on the brand, and this experience has made me even more confident in choosing their products!

5 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look