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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness, especially in addressing skin conditions like psoriasis and eczema, with many reporting significant improvements and relief. The customer service and staff are consistently highlighted as excellent, with individuals often going above and beyond to assist with orders, product inquiries, and delivery issues, creating a positive and supportive experience. However, some people were dissatisfied with certain products, citing issues such as overwhelming fragrances, adverse skin reactions, or a lack of desired results. There were also concerns raised about order management, including instances of products being delivered to incorrect locations, or issues with auto-subscriptions and unexpected charges.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of the... See more

Quality

Clients share ambiguous opinions on quality. Many customers report significant improvements in skin... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Staff

Reviewers consistently express satisfaction with the staff. Customers highlight the quick, efficient, and... See more

Order

Reviewers highlight ambiguous aspects of order. Customers frequently mention placing orders, sometimes by... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I get psoriasis in my hair and in my ears and have been using the multi strain biotic for over a year now and it seems to help slightly. It doesn't make it disappear but it helps stop the itch that... See more

Rated 5 out of 5 stars

Ok so i made a bit of a boob when placing my order online (long story short got my quantities the wrong way round) and noticed this as soon as i hit the pay button. I instantly emailed the 'contact u... See more

Rated 5 out of 5 stars

I have previously used Hannahs products and recently purchased some products for my mums birthday. I received items super quick. The Customer Service was spot on & once I'm in a financial position i w... See more

Rated 5 out of 5 stars

Incredible experience from Amy in Customer Service. Prompt reply, clear. friendly and helpful. Can't wait to begin the products for my teen son's acne. I love the biotic myself so sure it'll help h... See more


Company details

  1. Health and Beauty Shop

Written by the company

We help people heal their skin naturally with our award-winning range of supplements, juice cleanses and skincare products that are powered by nature, perfected by science 🌱


Contact info

4.1

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great probiotics and helpful service

I’ve been using Hanna Sillitoe Probiotics for a couple of years now and it’s been the only thing I’ve tried that has actually cleared up my psoriasis on my body. Despite still having scalp psoriasis I’m still impressed with any results!

On top of that when I’ve forgotten to change my address, a lovely person named Amy on the customer care team helped me promptly with sending my product to the right address. Thank you again!

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

This is actually my second time ordering this product because I was so impressed the first time. It is a great, reliable item that really does what it is supposed to and has been super helpful in my day-to-day life.

This time around, I had some trouble receiving it due to an issue with the post office, which was frustrating. But I reached out to the company, and their customer service absolutely blew me away. They responded quickly, were super kind and understanding, and sent me a replacement in no time.

It is rare to come across such excellent service these days, and it made me even more confident in continuing to support this brand. The product is amazing, and the people behind it clearly care about their customers. Highly recommend it.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Made no difference to my son's skin. We were desperate and this is not cheap. Most worrying is their heavy sales approach - bombarded with discount offers if you'll leave a review, tie you in to subscription but make it really hard to cancel, try and catch you out if you don't cancel in the very small window and still try and trick you by sending you a next order confirmation email.

20 January 2025
Unprompted review
Hanna Sillitoe logo

Reply from Hanna Sillitoe

Hello Rebecca,

I'm sorry to hear you were so desperately looking for something to fix your sons skin and that our Biotic has not yet offered the improvements you were hoping for.

I have to disagree that we engage in any sort of heavy handed sales approach. We do not bombard our much valued customers. Rather, we send one email offering an opportunity to leave honest feedback. In exchange for sharing these thoughts on our website - which can help future customers make an informed buying decision - we discount a future order. We send a second follow up email to remind customers who have not had chance to leave a review - and that's it.

In terms of our subscription offer, our Biotic is available as a one-time purchase OR on subscription with 25% off. We make it transparently clear in big bold letters at point of sale that this comes with a 3 bottle minimum delivery. You're asked to tick a box again at checkout to confirm you understand you're agreeing to a subscription.

It's extremely simple to cancel your contract with us. Simply log into your account and choose 'Cancel my Subscription'. OR email us support@hannasillitoe.com and we can do that for you. There is no 'small window' you are free to cancel anytime once your third bottle has been delivered and I'm unsure about the 'trick email' you mention, because once you've cancelled - you've cancelled.

Our team are always here to offer additional support and advice for your son should you need it. I'm sorry this protocol did not work for you and wish you both well on your journey.

Best Wishes, Hanna

Rated 5 out of 5 stars

True SkinCARE!

True SkinCARE!
I am suffering from eczema and currently developed TSW. Hanna's products are amazing and produced with care. They improved my eczema and are literally the only over the counter products that don't worsen my TSW.
I had to use their customer service once - and it was the best customer service experience I've ever had!
Products from sufferers for suffers - you guys put the CARE in Skincare - thank you Hanna & Team 💗

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Really great

Really great, helped clear up some dry patches I was suffering from + sebaceous hyperplasia I had on my face :)

4 March 2025
Unprompted review
Rated 5 out of 5 stars

My psoriasis is finally under control

My psoriasis is under control, it’s not red , sore or cracked anymore the before and after pics and my state of my after is the best. After reading Hanna’s books green juicing , and changing meals. I do really love skin purity tea this really helped as did the multi strain biotics, favourite cream/lotion is the night balm ❤️ amazing and thank you 🙏🏼

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I don't use anything else now

I don't use anything else now. The shampoo has cleared both my sons and my scalps and it lasts longer than any shop bought shampoos. I also use the Vitamin E and sunscreen everyday and my eczema on my face is now under control. The smoothing spray can be used all year and it certainly stops the itching. The test will be after Im off the methotrexate but I know I will have the Hannah Sillitoe products to keep my skin protected.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I completed the 7 day juice cleanse and…

I completed the 7 day juice cleanse and I feel fabulous.

After an awful bout of flu, a cough that lingered for over 6 weeks and a course of antibiotics, I needed to do something drastic, the 7 day juice cleanse was the answer.

I had done this cleanse a couple of years previously and remembered feeling good afterwards but I had forgotten how good. The first 3 days were tough but by day day 4 it got easier. Once completed I felt amazing, the cough had cleared, my bloating had diminished, I was full of energy and had people commenting on how good my skin looked. Since finishing the fast I have managed to maintain a healthy diet and have incorporated healthier habits and have a healthier attitude towards food.

I would highly recommend and I will certainly repeat the cleanse again to keep in optimal health.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, I have eczema and all the products I have tried have been so moisturising and nourishing. The customer service is also wonderful.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault this product so far

Can't fault this product so far! Firstly, I made a mistake on the delivery address and informed the company. They got back to me and resolved the problem the same day. Cannot fault Customer Service.
Secondly, I bought the clear skin trio to try and resolve gut issues that I suspect were causing the acne on my face. I used these products for almost 2 weeks and my face is finally starting look so much clearer! I wish I could post photos of my results but so far I am loving process of having clearer skin!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Shampoo

Have only been using the shampoo for a week so haven’t noticed much of a difference in terms of the condition of my scalp psoriasis but I will say the shampoo smells lovely and I’ve not needed a conditioner to use alongside it as my hair is left nice and smooth.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products and company

I love all Hanna Sillitoe products and books. I have had psoriasis for 60 years and these natural products have worked wonders.
My skin is now 99% clear. The multi strain biotic has not only worked on my skin it has totally cleared my IBS which I've had for 5 years following major abdominal surgery.
I use the chai seed cream, the vitamin d cream, the shampoo and conditioner, the skin saviour balm, the shower oil and I drink the skin cleansing tea. Together with the biotic, they have worked miracles.
Cannot praise enough, wonderful customer service too.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Love the multi strain biotic, has really helped my psoriasis. Have also loved the night serum when I get a skin reaction- great to soothe and restore the skin barrier

28 February 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I’ve ordered several things from Hanna’s website, including skincare, juice cleanses and the milk thistle tincture. First I bought the book after seeing her speak in the early days at a food festival in Towcester years ago. Her story’s inspirational and I’ve been impressed with everything I’ve tried (so far) and spread the word among friends

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Multi Strain Biotic-AMAZING

I previously purchased the multi strain biotic after a really bad eczema flare up- all I can say is what a life saver! I then had a break from it and found my eczema returned with a vengeance. Safe to say…I am now a life long customer! It is amazing. Not to mention the book Radiance has been a game changer for all the tips and recipes that you’ll ever need! Thank you so much for your amazing products and helping people be happy in their own skin :) x

28 February 2025
Unprompted review

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