Great product horrible supply chain and customer service. First order was great, second order it sat unfulled for 20 days, tried to get my money back, they hardly respond and never refunded me. St... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I ordered a product on August 1st, and the order continued to show “Awaiting Fulfilment.” After waiting for several days, I requested a refund. It has now been more than 1.5 months, and I still ha... See more
Company replied
I ordered from them over 3 weeks ago. It still says they are in fulfillment. No shipping notification or notice of delay received. When I tried to call the company it disconnected and said the line w... See more
Company replied
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
I had an awful experience with Mayraki…
I had an awful experience with Mayraki Hair from start to finish. It took weeks for my order to even ship, and during that time, their customer service was nearly impossible to get a hold of—slow, unhelpful, and lacking any real communication.
When the product finally arrived, I was shocked at what it did to my hair. After using it once, it stripped the color from my hair completely, leaving it an awful orange tone that was extremely hard to cover, even with professional color.
When I reached out to them about the damage, their response was insulting—they offered me nothing but a coupon for my next order. Needless to say, there will never be a next order. Between the terrible shipping delays, the lack of customer care, and the damage to my hair, I will never purchase from this company again.
21 July 2025
Unprompted review
Reply from Mayraki
Hi Haylie,
We’re truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the standard we aim to provide. Could you please share your Order ID with us so we can review your case in detail and work on a proper solution for your concerns? We want to ensure this is resolved for you as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration you’ve experienced.
Sincerely,
Sofia
Mayraki Support team
Reply from Mayraki
Hi Clara,
We're sorry to hear about your experience and would like to understand more about what happened. Mayraki is a legitimate brand, and we take customer concerns very seriously.
Please share your order ID and let us know more about the issue you encountered so we can assist you properly and work on a resolution as soon as possible.
We’re here to help and make things right.
Warm Regards,
Mike
MAryaki Support team
Order ID: 10172126
Order ID: 10172126
This is the fifth time I am contacting you regarding my order placed on July 4th. Despite all my follow-ups, I have not received any update about the shipment, nor have I received the package.
My efforts to resolve this issue have been completely ignored, and I find this level of service unacceptable.
At this point, I no longer want the package. I am requesting an immediate refund for the full amount paid.
You have to process my refund without further delay and stope acting like a scam if really you are not!
4 July 2025
Unprompted review
Reply from Mayraki
Dear Elaheh,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We understand your frustration, and we apologize for the delay and lack of timely updates regarding your order. There have been some unexpected issues in our shipping process, and we are currently checking the status of your parcel.
If it is confirmed that your order was lost in transit, please rest assured that we will issue a full refund immediately. We never intend to cause any stress or doubt, and we are committed to resolving this for you as quickly as possible.
Our team has now prioritized your case, and you will receive a direct follow-up via email shortly. We appreciate your patience and sincerely apologize again for the experience.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Olive,
We're sorry to hear about your experience and take comments like this very seriously. Mayraki is a legitimate brand, and we are committed to providing quality products and service to our customers.
If you’ve encountered any issues with your order, please share your order ID and details of your concern so we can investigate and assist you promptly. We’re here to help and resolve any problems you may have experienced.
Warm regards,
Mike
Mayraki Support team
Worst experience, no delivery yet
Update - 08/08/2025
Same issue yet, they said they found my tracking and order status will be updated in one week, again, nothing same story told, being apologetic is not enough. The company really needs to do something with its logistics provider or ship a new product out. I really want to try the product but seems they are not interested in sending one. Every week I need to follow up and they say the same thing. Remember this was shipped 19 June, looks like they want to break a record here !! They take no effort to resolve and send a new product only emails to say they will chase the shipping company. We are in a phase where deliveries are done within a week and this has taken significant amount of time but still this company wants to wait and see when it will be delivered. outrageous !!
FRUSTRATED CUSTOMER !!
Order number - 10171250
I ordered the product way back on 17 June and the status said it was shipped on 19 June, I thought wow they are so quick great ! Waited for 2 weeks as that is the standard timeline for UK they say, nothing updated sent a chaser they said they will check and come back and a few days passed, fast forward have chased about 7 times now, all they can say is they are still checking with courier on it and how worse it could it be that they have no proper systems to track when they say we are trying to figure it out. They promised as of last week the tracking will be updated but still nothing. This is the 6th week after it has been shipped. Glad I didnt opt for subscription service as this is worse timelines.
29 July 2025
Unprompted review
Reply from Mayraki
Dear Sagar,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We understand how disappointing this delay must be, especially after placing your order back on June 17 and expecting timely delivery. While your order was indeed shipped on June 19, we regret that it has taken far longer than anticipated to arrive. Please know that we have been actively coordinating with the courier to get a clear update on its status and whereabouts.
We completely agree that this experience has not met your expectations or ours and we are truly sorry for the lack of timely resolution. If your package has indeed been lost in transit, rest assured that we will either reship your order with priority handling or issue a full refund, depending on your preference.
Once again, our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Warm regards,
Sofia
MAyraki Support team
Scam
It took me one month to receive my order even though I asked to cancel my order before shipping, they shipped anyway. I requested a refund after sending back the product, they didn't issue a refund after a month later they received my product. Their service is very unprofessional, they apologized for the delay but they don't take any action.
24 July 2025
Unprompted review
Reply from Mayraki
Hi There!
We're truly sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the delay and inconvenience you've encountered.
To help us resolve this as quickly as possible, could you kindly provide your order ID? We want to make sure this is addressed without any further delay and ensure you receive the resolution you deserve.
Thank you for bringing this to our attention we take your feedback seriously and are committed to making this right.
Sincerely,
Mike
Mayraki Support team
Very Disappointing
Very Disappointing – Avoid This Company
I placed an order and never received the item or even a confirmation email. Despite reaching out, I have not been issued a refund or any proper response. This feels like a scam, and I DO NOT RECOMMEND this company at all. Stay away!
14 July 2025
Unprompted review
Reply from Mayraki
Dear Laila,
We're very sorry to hear about your experience, and we completely understand your frustration. Please know that this is not typical of the service we aim to provide.
To help us resolve this for you as quickly as possible, we kindly ask that you share your order ID. Once we have that, we’ll make sure your order is located and delivered to you without further delay.
Your satisfaction is important to us, and we’re committed to making this right.
Sincerely,
Mike
MAyraki Support team
I placed my order with Hair Mayraki on…
I placed my order with Hair Mayraki on May 7th and today is July 4th — I still have not received my order and have not been refunded either.
I don’t recommend ordering from this company until they fix their refund and shipping process. Be careful.
4 July 2025
Unprompted review
Reply from Mayraki
Hi Nagalaa,
We’re truly sorry to hear about the delay and the frustration it has caused that’s definitely not the experience we want for any of our customers.
To help us resolve this as quickly as possible, could you please send us your order ID. Rest assured, we’re committed to making things right. Whether it’s arranging delivery or issuing a refund, we’ll ensure the appropriate action is taken based on the situation.
We appreciate your patience and hope to hear from you soon so we can sort this out for you.
Best regards,
Mike
Mayraki Support team
Concern Regarding Mayraki Service Experience
I ordered their Anti‑Gray Restoring Treatment on June 17th, and 9 day later….on June 26th received a message informing me that a pre-shipment label have just been created. The product never shipped. I contacted my credit card company and cancelled.
26 June 2025
Unprompted review
Reply from Mayraki
Hi Jazz,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
In order for us to investigate what happened and ensure this is properly addressed, may we kindly ask you to provide your order ID? With that information, we can check the exact status of your order and offer the necessary resolution.
We truly apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding.
Best regards,
Mike
Mayraki Support team
Waiting to get my refund- burned scalp!
I applied the treatment and 15 minutes into it I started feeling a burning sensation on my scalp. As time progressed it kept getting worse until finally it got to a point where the discomfort and irritation was getting so bad I had no choice but to wash my hair/scalp under cold water and completely remove the product from my head. I just couldn’t tolerate the pain anymore. It didn’t state to apply the product with gloves so I used my hands- they were super dry and flaky for days literally getting caught on the fibers of my clothes and hair. OVERALL TERRIBLE! My hair feels like it was burned feels VERY dry as well. My neck has also been very itchy the past couple of days from the rash I developed. I’m super bummed and extremely frustrated. Even after washing it off I could still smell the product when blow drying my hair, it smelled like keratins I have used in the past that have formaldehyde. I believe it is due to the glycolic acid in it- when exposed to high heat it is basically formaldehyde being released.
I would like a refund. I reached out to them but I’m waiting to hear back in regards to getting my money back.
13 June 2025
Unprompted review
Reply from Mayraki
Dear Antonella,
We're truly sorry to hear about your experience and the discomfort you faced after using our treatment. Your health and safety are our top priority, and we take feedback like this very seriously.
Please rest assured that your refund is already being processed due to the allergic reaction you experienced. We understand how frustrating and distressing this must have been, and we sincerely apologize for any inconvenience caused.
We also want to thank you for bringing this to our attention. While our product formulation is free from formaldehyde and is dermatologically tested, we recognize that sensitivities can vary, and we’re currently reviewing your case to ensure full transparency and product safety for all our customers.
Wishing you a smooth and speedy recovery.
Warm regards,
Mike
Mayraki Support team
It bleached my hair color!!
I used the keratin smoothing treatment for the first time and it changed my dark brown hair to an orangey auburn color. I’m super upset that it bleached my hair color!! Now I need to dye my entire head of hair to return it to its natural color. I want a refund!
15 June 2025
Unprompted review
Reply from Mayraki
Hi Elizabeth,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Keratin Smoothing Treatment.
We completely understand how upsetting it must be to see a change in your hair color, and we want to look into this further for you. May we kindly ask for your order ID so we can investigate this issue properly?
Additionally, could you please let us know if any other treatments or hair dyes were applied before or alongside the Keratin Treatment? This information will help us better understand what may have caused the discoloration.
We’d also love to share some expert tips for getting the best results from our formaldehyde-free Mayraki Hydrolyzed Keratin Treatment. Unlike salon Brazilian Blowouts, our formula is gentler and free from harsh chemicals that can bleach or damage the hair. However, to achieve optimal results and prevent any unwanted outcomes, using the correct amount of product and following aftercare instructions is crucial.
We’re here to support you and would be happy to assist with the next steps, whether it’s a solution or guidance to restore your hair.
Looking forward to your reply so we can help make this right.
Warm regards,
Mike
Mayraki Support team
I ordered before thoroughly researching…
I ordered before thoroughly researching the ingredients and figured out a few hours after my order that I wouldn’t be able to use this product as I’m allergic to some of the ingredients. I’ve been battling with eczema my entire life, so did not want to trigger any kind of flare. I canceled and asked for a refund within hours of paying and ordering in 5/23. Customer service did respond and say that my order was canceled and would refund me my money. My last correspondence was June 3, telling me I will be refunded. That was my last communication with them. I have since sent two emails asking when I will receive my refund with no response. Their number is disconnected. I will update this as soon as I receive my money back. Today is June 13, exactly 3 weeks.
Update to my last review. I receive my refund shortly after I left this review.
22 May 2025
Unprompted review
Reply from Mayraki
Hi Carmalene,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of follow-up after our last correspondence.
We’ve located your order (#10169479), and we want to assure you that your refund is currently being processed. We understand how important timely communication is, especially regarding refund matters, and we’re very sorry for the inconvenience and frustration this has caused.
Please rest assured that the full refund will be issued, and we are working to ensure this is completed as soon as possible. If you have any further questions, feel free to reply directly to our last email, and we will prioritize your case.
Thank you for your patience and understanding.
Warm regards,
Mike
Mayraki Support team
Smooth hair but it’s falling out!
Sure enough made my curly hair smoother and less frizzy but starting with the first hair wash at 48 hours my neck and chest broke out in a rash for a day and my scalp has been itching and on fire since then. Having to put cortisone cream on my scalp until I can get a doctors appointment. My hair is also shedding SIGNIFICANTLY! Not breaking, legit falling out. I’m terrified it’s all going to fall out. Maybe it’s the keratin or the shampoo sample they provided or both but I’m pretty miserable. I did a patch test that went fine and followed the directions appropriately so did not expect this reaction. I asked the company for a refund but I haven’t heard back yet. And by the way it is not formaldehyde free—I researched the ingredients afterward and it contains glycolic acid which essentially turns into formaldehyde when heated.
12 June 2025
Unprompted review
Reply from Mayraki
Hi Vanessa,
Thank you for sharing your experience, and we’re truly sorry to hear about the discomfort and concerns you’ve faced after using our product. Your feedback is incredibly important to us, and we want to address it with the utmost care.
We’d like to assure you that the Mayraki Keratin Treatment is formulated with natural plant extracts and has undergone all necessary lab testing to ensure it is safe for all hair types, including sensitive scalps and even for use during pregnancy. Many of our customers have experienced improved shine and moisture levels as a result of regular use. However, as with any treatment involving heat styling, excessive use of flat irons or personal sensitivity may cause unintended reactions.
While the patch test you conducted showed no immediate signs of irritation, we understand that sensitivities can develop differently once the product is fully applied. We take allergic reactions seriously and want to ensure this is resolved appropriately for you.
Please send us your Order ID so we can initiate a refund request and properly document your case. Your well-being is our top priority, and we recommend consulting with your healthcare provider for further guidance.
Thank you again for bringing this to our attention we're here to help and support you every step of the way.
Warm regards,
Mike
Mayraki Supprot team
Terrible customer service
First time when I bought the products, I was hesitant but after waiting for few weeks I had recieved them and used them and was happy woth the outcome; so I ordered again. This time not receiving the items as I ordered and it took over a month to reach me! Also customer service was very poor and didn't refund me. I finally had my order sent as per them but I haven't recieved it upto now! Its over a month now. Its very inconvenient and the products second time weren't as good, seems fake.
2 May 2025
Unprompted review
Reply from Mayraki
Hi Marina,
We’re truly sorry to hear about your recent experience and the inconvenience this has caused. This is definitely not the level of service we aim to provide.
We’d really like to help resolve this for you as soon as possible. Could you kindly share your Order ID with us so we can look into the issue in detail and assist you further?
Your feedback is very important to us, and we want to make this right.
Warm regards,
Mike
Mayraki Support team
So I loved the products until my last…
So I loved the products until my last few orders weren't fulfilled after months, delayed customer service with different answers about the delay and shipments and the fact they still haven't refunded me after 45 days. I will never use them again for this poor customer service. I found A hey and g7 as replacements with better customer service.
21 May 2025
Unprompted review
Reply from Mayraki
Hi Jason,
We’re really sorry to hear about your recent experience and truly appreciate you sharing this with us. That’s definitely not the kind of service we aim to provide, and we’d love the chance to make things right.
Could you please share your Order ID with us. We want to look into this immediately and ensure everything is resolved for you, including any pending refunds.
Thank you again for your past support, and we hope we can restore your confidence in us.
Warm Regards,
Mike
Mayraki support team
Not delivered after twice the delivery time estimate
Order number 10168130.
On 7th May I got an email that said "LR318315405NL (Other - Standard Shipping and Handling 5 - 7 Days (Registered Parcel Delivered by Local Post Office))"
Surely that means delivery by 14th May? It's now the 26th May.
The first meaninful tracking update was: The shipment is handed over in the final conclusion of the item to be confirmed - May 22 2025 01:13 pm
They didn't even ship it until eight days after their maximum delivery time estimate.
I tried emailing and their auto-response is to warn me not to email again, otherwise they'll answer me later. When the finally did answer it was a useless reply without any real information.
21 May 2025
Unprompted review
Reply from Mayraki
Hi Alex,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delays you've experienced with your order.
We understand how important timely delivery is, and we're sorry for any inconvenience caused by the extended shipping time and the lack of clear communication. We acknowledge that the tracking information provided was not updated promptly, leading to confusion about the status of your shipment.
We're pleased to inform you that your order, number 10168130, has been delivered as of May 27, 2025. We hope that you have received it in good condition.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services.
Warm regards,
Mike
Mayraki Support team
I ordered Mayraki hair products
I ordered Mayraki hair products, it took so long for shipping. When I got the product I wasn’t satisfied with it. They don’t answer the phone, only through email.
I sent the product back and still haven’t gotten my money back to my credit card.
Stay away from the company
2 May 2025
Unprompted review
Reply from Mayraki
Dear Mayra,
Thank you for your feedback — we’re very sorry to hear about your recent experience and understand how frustrating this must be.
We’d like to sincerely apologize for the delay in shipping and for any inconvenience caused during the return and refund process. While we strive to provide timely delivery and smooth communication, we know we sometimes fall short, and we’re committed to making things right.
Regarding your refund, please note that our customer support team handles all return and refund requests through email to ensure that each case is properly documented and traceable for your protection.
To help us locate your order and follow up on the return and refund, could you kindly provide your order ID ? Once we have that information, we can verify the return and ensure the refund is processed appropriately.
Also, depending on your credit card provider, refunds may take 5–10 business days to appear on your statement after processing — though we will confirm the status on our end as soon as we can identify your order.
We truly appreciate your patience and would love the opportunity to resolve this for you promptly.
Warm regards,
The Mayraki Customer Experience Team
NOBODY BUY IT NOBODY TRY IT DANGEROUS
It almost killed me! The product is dangerous! I am sure that it contains some kind of dye ingredients. Even though I tested on only one square centimeter piece of my face it burnt my skin on the half of my face and caused serious allergic symptons, brutal allergic reaction and contact dermatitis, half of my face putrefied. A dermatologist saved me, I had to take antibiotics for a week and use steroidal ointment for 2 weeks. The product deserves ZERO stars definitely! The list of ingredients is fake, I found with help of Google that it contains DMDM hydantoin that causes serious allergic reactions and cancer. NOBODY BUY IT NOBODY TRY IT!
27 April 2025
Unprompted review
Reply from Mayraki
Hi there,
Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities.
We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety.
First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency.
We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity.
That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further.
To help us understand what happened, we kindly invite you to reach out to us directly at support@hairmayraki.com with:
Your order number
The batch number (printed on the bottle or box)
This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right.
Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving.
Warm regards,
The Mayraki Customer Experience Team
Massive Hair fall after using the product for couple months
Since I start using the anti grey hair, my hair started thinning and massive hair fall. This never happened to my hair before. All of the shampoo and conditioner I am using were all natural to avoid hair fall, not even touched my hair with heat. After using the antigrey hair, my hair started to fall. A lot of hair fall. I am discontinuing :(
Updated: 6/3/25
Hair Mayraki did contacted me, but as soon as I asked them to just refund me the last unopened/unused bottle on May 13th, they promised to contact me back as soon as possible. But I doubt it that they will refund me the money because it's been 3 weeks now and I haven't heard anything anymore from them. Goodluck buying their products.
3 May 2025
Unprompted review
Reply from Mayraki
Hi Carmel,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We take concerns like this very seriously and would like to properly investigate your case. However, we’re currently unable to locate your order in our system as the Order ID was not provided. When possible, please reach out to us with your Order ID so we can look into this promptly and assist you with your refund request for the unopened bottle.
Customer satisfaction and safety are very important to us, and we’re committed to resolving this matter as soon as we have the necessary details.
Warm regards,
Mike
Mayraki Support team
Most products worked
Most of the products worked as described. I liked the keratin treatment and the hair growth worked well for hubby. His hair is looking thicker and he said he’s noticed less falling out.
I however did not like the anti-gray hair color restoring treatment. At left my hair sticky, stained countertops and towels, and I did not see any change in the new growth.
Another issue is their return policy. I ordered some items and the shipping was taking too long so I canceled it, but didn’t receive a refund. I contacted customer service and they said it can take up to 10 business days. Over 10 business days passed and still no refund. I contacted customer service and they said they needed more time. Felt like they were delaying so I’d forget. A few more days past, still no refund. Only reason I got a refund was I filed an action with my credit card. Funny they immediately charged, but not issue refund.
18 March 2025
Unprompted review
Reply from Mayraki
Hi Roya,
Thank you for sharing your honest feedback. We truly appreciate you taking the time to tell us about your experience. We’re happy to hear you and your husband had good results with the keratin treatment and hair growth products, but we’re sorry the Anti-Grey Hair Color Restoring Treatment didn’t meet your expectations.
We’d love to share some tips that may help: For best results, apply the treatment daily, massaging it into the scalp and roots, either on towel-dried or dry hair. It’s not a dye but a natural treatment that gradually restores hair pigment, typically showing results after 3–4 weeks. Because the formula contains herbal extracts, we recommend using gloves to avoid staining hands and wiping up any drips right away to avoid countertop stains. Blow-drying before bed also helps prevent staining on fabrics.
Regarding the refund delay, we sincerely apologize for the inconvenience. May I have your order ID to check further? We understand how frustrating that must have been. Thank you for your patience; we’re working hard to improve this.
If there’s anything we can do to make this right or if you have further questions, please don’t hesitate to reach out.
Warm Regards,
Mike
Mayraki Support team
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