I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
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See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Horrible Company!
It took more than 6 weeks for my order to get delivered to Canada!!!
It was to be 3-7 business says, when I emailed 4 weeks after I placed it and said I was no longer interested in their products I was told they couldn’t cancel or issue a refund until I received it and of course pay for shipping back.
Finally I receive it and ask for a return label they demanded I sent photos of unused and unopened bottles EVEN THOUGH on their website they lied about 30 days full refund if you were not happy with their products. How could I determine if I like the products or not if I’m not allowed to even open the bottles!!!!
Lucky for me I was open the stupid company and their products I haven’t open anything.
My shipment was delivered to them 3 days ago and I got no acknowledgment or refund so far.
HORRIBLE COMPANY!
21 July 2025
Unprompted review
Reply from Mayraki
Hi Noha,
We’re very sorry for the inconvenience and frustration you experienced with your order and return process. As part of our policy, we’re able to process refunds once the returned items are received.
We’d like to confirm that as of September 16, 2025, we have received your returned order and your refund has already been issued. Please allow a few business days for the amount to reflect back in your account, depending on your payment provider.
We truly appreciate your feedback and will continue working on improving both our shipping timelines and return process to provide a smoother experience in the future.
Kind regards,
Mike
Mayraki Support team
product worked for me but my last order…
product worked for me but my last order is taking forever to be delivered (6 weeks now and yet to arrive) which is not acceptable.
14 September 2025
Unprompted review
Reply from Mayraki
Hi Alain,
We sincerely apologize for the delay with your recent order. We’ve been experiencing some unforeseen issues that have caused longer delivery times than usual, and we completely understand how unacceptable and frustrating this is.
Could you please share your Order ID with us. Once we have it, we’ll make sure to look into it right away and assist you in getting your order resolved as quickly as possible.
Thank you for your patience, and we truly appreciate your support.
Warm regards,
Mike
MAyraki Support team
SCAM! NO PRODUCT DELIVERED!
SCAM! Product has not been delivered after a month. No real answers from customer support. Tracking ID shows a postponed planned delivery date every time, now no in another month.
Update 250912: I have shared my order ID with Mayraki several times, but I just get automatic replies with no real information.
Update 250921: HairMayraki has still not made any attempts to resolve the fraud of not sending me any products at all after paying them for the product.
Update 251014: After almost 2 months, products arrived BUT DAMAGED. Delivered from China not Netherlands like stated by Mayraki. Hence I had to pay additional quite HIGH CUSTOMS FEES.
FRIENDS: DO NOT ORDER FROM MAYRAKI!
11 September 2025
Unprompted review
Reply from Mayraki
Hi Pelle,
We’re very sorry for the frustration this has caused and we truly understand how upsetting the delay has been for you. We have checked on your order, and it is already in transit with the courier. The current tracking update shows that it is expected to be delivered between September 30 and October 5, 2025.
We sincerely apologize for the lack of clear updates earlier on. Please rest assured that your product is on the way, and we will continue to monitor your shipment closely until it reaches you.
Thank you for your patience, and we appreciate you giving us the chance to make this right.
Kind regards,
Mike
Mayraki Support Team
Extremely bad service and have not…
Extremely bad service and have not refunded me yet after weeks !
I ordered a set of 2 anti-grey products last May 21st, paying for a quicker delivery to Europe (+USD9.85) as I wanted to make sure the parcel would get to me before my departure on vacation on June 14th (one month later).
They sent me a tracking number, and said it would typically take 2 weeks for the parcel to be delivered to me.
The tracking information was not working, saying for weeks that the items has arrived in the warehouse, like if it was stucked there.
After many emails exchanged, the parcel arrived more than SIX WEEKS after the order !
I requested a refund from mid-June... They told me that they were awaiting for the parcel to be sent back, and that they will be issuing a refund.
I had to wait ONE MORE MONTH for them to confirm the refund to the original cc.
However, the refund was NEVER MADE.
I asked them to send me a proof of refund, but since mid-August, there were unable to do so. Every week, they promise they'll send it, but nothing.
It seems like a joke, but I already exchanged MORE THAN 30 emails with them since the ordering date.
In short : it took 6 weeks for the delivery to be made (instead of the 2-week delay promised) and once the items returned to them, MARYAKI HAS STILL NOT REFUNDED ME YET after 2 MONTHS !
I had never encountered such a bad experience for an online purchase !
I can read here that many customers are in the same case as me !
8 September 2025
Unprompted review
Reply from Mayraki
Hi Philippe,
We’re very sorry to hear about your frustrating experience, and we sincerely apologize for the long delays you’ve had to go through. We completely understand how disappointing this must have been, especially after waiting for your order and then experiencing further issues with the refund.
Please be assured that the refund for your order has already been processed in our system. We are now double-checking with our bank partner to confirm the transaction on their side, and we will make sure to provide you with an update and proof of refund as soon as possible.
We truly appreciate your patience and the time you’ve taken to share your feedback it helps us improve our service. Rest assured, resolving this matter for you is our top priority.
Kind regards,
Sophia
Mayraki Support team
THIS COMPANY IS A SCAM WITH FAKE…
THIS COMPANY IS A SCAM WITH FAKE REVIEWS CELEBRATING HOW WONDERFUL THEY ARE. I PLACED AN ORDER LAST MONTH AND HAVENT RECEIVED MY ORDER.I EMAILED THEM AND THEY NEVER RESPONDED TO ME. DO NOT ORDER FORM THEM THEY ARE ALSO NOT ACCREDITED BY THE BBB .
5 September 2025
Unprompted review
Reply from Mayraki
Hi Dyan,
We’re very sorry to hear about your experience. This is definitely not the level of service we aim to provide. Could you please share your order ID with us so we can locate your order and ensure it is delivered to you as quickly as possible? We take all feedback seriously and want to resolve this for you right away.
Thank you for bringing this to our attention we truly value the chance to make things right.
Best regards,
Mike
Mayraki Support team
DO NOT ORDER. SCAM
Order no. 10175407 placed on 8/26/25, I inquired with customer service on an approximate delivery date. They continue to state that they are having issues with “fulfillment”. Which after discovering this site, it appears to be a common issue. Mayraki should inform customers of this issue before the customers place their orders. So far I haven’t received any information, and I now see that I was scammed. DO NOT PLACE AN ORDER WITH THIS COMPANY.
26 August 2025
Unprompted review
Reply from Mayraki
Hi Mack,
We’re truly sorry for the frustration caused by the delay and the lack of clear updates regarding your order. Please rest assured that your order #10175407 has already been shipped on September 4th, 2025, and it is expected to arrive within 3–5 business days.
We sincerely apologize for the fulfillment issues that caused this delay and understand how disappointing this experience has been for you. Our team is working to improve communication and provide better transparency so that our customers are informed promptly in situations like this.
We greatly value your patience, and we hope that once your order arrives, you’ll be satisfied with your purchase.
We sincerely apologize for the inconvenience caused and appreciate your patience while we resolve this for you. Thank you for giving us the opportunity to make things right.
Warm regards,
Sophia
Mayraki Support team
I tried the grey hair permanent hair…
I tried the grey hair permanent hair dye shampoo. It did not work at all. Didn’t touch the grey. It also took 3 weeks to receive the product. I feel like it was a total waste of my time and money. I can only get a store credit after I pay to return the product. Why would I want to purchase any product from this company after their product does not work as advertised! I’m very disappointed with this company.
Order ID 10173558
24 August 2025
Unprompted review
Reply from Mayraki
Hi Cher,
Thank you for sharing your feedback and for providing your order details. We’re truly sorry to hear about your experience with the Grey Hair Permanent Dye Shampoo and the delay in receiving your order. This is certainly not the experience we want for our customers.
Please rest assured that we will carefully review your case and make sure you receive an appropriate resolution. One of our team members will be reaching out to you directly to assist further and ensure this is addressed properly.
We appreciate you bringing this to our attention and giving us the chance to make things right.
Kind regards,
Mike
Mayraki Support team
Worst shipping experience EVER!
Worst shipping experience EVER!
Ok, so I will write another review when (or if) the product actually arrives, but I ordered from their website a month ago and still nothing.
They have replied to my emails with kind of generic, "we are sorry it's coming, we have shipping issues" replies, but the tracking info they have sent doesn't really help, and a month down the line and I am honestly still not sure where my order is and if in fact it has actually been shipped yet.
If you are in any sort of hurry to get a product for your hair, try a different company.
Also, if someone from Mayraki reads this. Please remove all that "spin to win" stuff from your website. Gambling or games of chance just don't give a professional feeling at all, and when I engage i a beauty product website, I don't want to have to fight with irritating pop ups every time, especially when I am trying to just get some feedback on my order.
UPDATED 2025 08 26
ORDER NUMBER 10173447
You have replied to this negative review and have also replied to my emails, however all the replies are generic polite and useless. I STILL don't have the order a month later and the tracking info sent doesn't tell me anything other than the fact that someone somewhere is waiting for the package... no timing.. on ETA...
Really REALLY not impressive
25 August 2025
Unprompted review
Reply from Mayraki
Hi Matthew,
Good day! I sincerely apologize for the delay. Upon checking, we can confirm that your order was successfully delivered on 8/27/25.
Once again, we’re very sorry for the inconvenience and delay caused.
Best regards,
Mike
Mayraki Support Team
Ships from China, not USA - red flag!
I was under the impression this was a US company and thus it would ship from the US. I ordered to the UK and the shipment was sent from China. On the website it states non-US orders would be sent from the Netherlands. I am firmly against ordering anything from China due to the long delivery times and high carbon footprint. Also, it being sent from China makes me think it is possibly a low quality product and possibly tested on animals as is required by law for cosmetics sold in China. The website does not state it is being shipped from China (at least not clearly), it says Netherlands, and it does say it is cruelty-free, so then they ship from China but doesn’t sell the product there? Hmm, suspicious. Also it goes without saying, I have not yet received the product, it’s been over 2 weeks since I placed the order, it took them almost a week to ship it and now it’s stuck in the same spot in China for 9 days. This was a birthday present due 14 Aug, if I knew the delivery time would be long I would have ordered it a month ahead of time, not a week before.
Definitely won’t be a returning customer even if the product is good, unless they start shipping from United States or Europe. I absolutely hate ordering from China for so many reasons, I felt tricked by this company.
23 August 2025
Unprompted review
Reply from Mayraki
Hi Janilee,
Thank you for taking the time to share your feedback. We completely understand your concern and are truly sorry for the frustration caused by the shipping experience.
We do have several warehouses strategically located across the US, EU, AU, and SEA to serve our customers as quickly as possible. However, in some cases, when an item isn’t available in the nearest warehouse, it may be shipped internationally instead. We understand how delays can be disappointing, especially when it’s meant for a special occasion like a birthday, and we sincerely apologize for any inconvenience caused.
If you could kindly share your order ID with us, we’ll be happy to check on the status right away and do our best to ensure it reaches you as soon as possible.
Thank you again for bringing this to our attention your feedback helps us improve, and we truly hope to make this right for you.
Warm Regards,
Mike
Mayraki Support team
Order no 10171375
Order no 10171375
Totally scam. Donot order from them. You will loose your money. If you order from them . You will never recieved your order. Customer service so shit. They just waste your time. Unprofessional service. I did my order but its been 2 month and still didn't recieved my order and they donot even refund your money
19 August 2025
Unprompted review
Reply from Mayraki
Hi Rajinder,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating the delay has been and regret the negative impression this has caused. Due to a minor issue in our shipping process, your order was unfortunately delayed.
As of 17-08-2025 14:05, the latest update shows that your package is currently in transit towards your country. We are actively monitoring the shipment and will continue to keep track to ensure that your order is delivered to you as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this.
Kind Regards,
Mike
Mayraki support team
I ordered from this sight in July
I ordered from this sight in July. Product still has not shipped. I want a refund and they are keeping my money and no product sent beware!! I am out $78!! They are horrible. Still trying to get PayPal to get my money back and no luck there!!!
28 July 2025
Unprompted review
Reply from Mayraki
Hi Brenda,
We’re truly sorry to hear about your experience. This is certainly not the service we aim to provide. Could you please share your order ID with us so we can check the exact status of your order? If it turns out that your package was lost in transit, we will immediately arrange a replacement or issue you a full refund whichever you prefer.
Thank you for bringing this to our attention, and we look forward to resolving this for you as quickly as possible.
Kind regards,
Mike
Maryaki Support team
Avoid this company
Avoid this company! The anti-gray product I ordered was ineffective and damaged my hair color. Despite returning both bottles at my own expense, the company refused a full refund, offering only store credit, which I declined due to dissatisfaction with their products. I believe this company engages in deceptive practices and cannot recommend their products or customer service.
7 January 2025
Unprompted review
Reply from Mayraki
Hi Manal,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the impression we want to leave. Could you please share your order ID with us here so we can review the details and ensure you receive the appropriate resolution.
Your satisfaction is important to us, and we’ll do our best to make this right.
Kind regards,
Mike
Mayraki Support team
I had an awful experience with Mayraki…
I had an awful experience with Mayraki Hair from start to finish. It took weeks for my order to even ship, and during that time, their customer service was nearly impossible to get a hold of—slow, unhelpful, and lacking any real communication.
When the product finally arrived, I was shocked at what it did to my hair. After using it once, it stripped the color from my hair completely, leaving it an awful orange tone that was extremely hard to cover, even with professional color.
When I reached out to them about the damage, their response was insulting—they offered me nothing but a coupon for my next order. Needless to say, there will never be a next order. Between the terrible shipping delays, the lack of customer care, and the damage to my hair, I will never purchase from this company again.
21 July 2025
Unprompted review
Reply from Mayraki
Hi Haylie,
We’re truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the standard we aim to provide. Could you please share your Order ID with us so we can review your case in detail and work on a proper solution for your concerns? We want to ensure this is resolved for you as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration you’ve experienced.
Sincerely,
Sofia
Mayraki Support team
Reply from Mayraki
Hi Clara,
We're sorry to hear about your experience and would like to understand more about what happened. Mayraki is a legitimate brand, and we take customer concerns very seriously.
Please share your order ID and let us know more about the issue you encountered so we can assist you properly and work on a resolution as soon as possible.
We’re here to help and make things right.
Warm Regards,
Mike
MAryaki Support team
Order ID: 10172126
Order ID: 10172126
This is the fifth time I am contacting you regarding my order placed on July 4th. Despite all my follow-ups, I have not received any update about the shipment, nor have I received the package.
My efforts to resolve this issue have been completely ignored, and I find this level of service unacceptable.
At this point, I no longer want the package. I am requesting an immediate refund for the full amount paid.
You have to process my refund without further delay and stope acting like a scam if really you are not!
4 July 2025
Unprompted review
Reply from Mayraki
Dear Elaheh,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We understand your frustration, and we apologize for the delay and lack of timely updates regarding your order. There have been some unexpected issues in our shipping process, and we are currently checking the status of your parcel.
If it is confirmed that your order was lost in transit, please rest assured that we will issue a full refund immediately. We never intend to cause any stress or doubt, and we are committed to resolving this for you as quickly as possible.
Our team has now prioritized your case, and you will receive a direct follow-up via email shortly. We appreciate your patience and sincerely apologize again for the experience.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Olive,
We're sorry to hear about your experience and take comments like this very seriously. Mayraki is a legitimate brand, and we are committed to providing quality products and service to our customers.
If you’ve encountered any issues with your order, please share your order ID and details of your concern so we can investigate and assist you promptly. We’re here to help and resolve any problems you may have experienced.
Warm regards,
Mike
Mayraki Support team
Worst experience, no delivery yet
Update - 08/08/2025
Same issue yet, they said they found my tracking and order status will be updated in one week, again, nothing same story told, being apologetic is not enough. The company really needs to do something with its logistics provider or ship a new product out. I really want to try the product but seems they are not interested in sending one. Every week I need to follow up and they say the same thing. Remember this was shipped 19 June, looks like they want to break a record here !! They take no effort to resolve and send a new product only emails to say they will chase the shipping company. We are in a phase where deliveries are done within a week and this has taken significant amount of time but still this company wants to wait and see when it will be delivered. outrageous !!
FRUSTRATED CUSTOMER !!
Order number - 10171250
I ordered the product way back on 17 June and the status said it was shipped on 19 June, I thought wow they are so quick great ! Waited for 2 weeks as that is the standard timeline for UK they say, nothing updated sent a chaser they said they will check and come back and a few days passed, fast forward have chased about 7 times now, all they can say is they are still checking with courier on it and how worse it could it be that they have no proper systems to track when they say we are trying to figure it out. They promised as of last week the tracking will be updated but still nothing. This is the 6th week after it has been shipped. Glad I didnt opt for subscription service as this is worse timelines.
29 July 2025
Unprompted review
Reply from Mayraki
Dear Sagar,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We understand how disappointing this delay must be, especially after placing your order back on June 17 and expecting timely delivery. While your order was indeed shipped on June 19, we regret that it has taken far longer than anticipated to arrive. Please know that we have been actively coordinating with the courier to get a clear update on its status and whereabouts.
We completely agree that this experience has not met your expectations or ours and we are truly sorry for the lack of timely resolution. If your package has indeed been lost in transit, rest assured that we will either reship your order with priority handling or issue a full refund, depending on your preference.
Once again, our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Warm regards,
Sofia
MAyraki Support team
Scam
It took me one month to receive my order even though I asked to cancel my order before shipping, they shipped anyway. I requested a refund after sending back the product, they didn't issue a refund after a month later they received my product. Their service is very unprofessional, they apologized for the delay but they don't take any action.
24 July 2025
Unprompted review
Reply from Mayraki
Hi There!
We're truly sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the delay and inconvenience you've encountered.
To help us resolve this as quickly as possible, could you kindly provide your order ID? We want to make sure this is addressed without any further delay and ensure you receive the resolution you deserve.
Thank you for bringing this to our attention we take your feedback seriously and are committed to making this right.
Sincerely,
Mike
Mayraki Support team
Very Disappointing
Very Disappointing – Avoid This Company
I placed an order and never received the item or even a confirmation email. Despite reaching out, I have not been issued a refund or any proper response. This feels like a scam, and I DO NOT RECOMMEND this company at all. Stay away!
14 July 2025
Unprompted review
Reply from Mayraki
Dear Laila,
We're very sorry to hear about your experience, and we completely understand your frustration. Please know that this is not typical of the service we aim to provide.
To help us resolve this for you as quickly as possible, we kindly ask that you share your order ID. Once we have that, we’ll make sure your order is located and delivered to you without further delay.
Your satisfaction is important to us, and we’re committed to making this right.
Sincerely,
Mike
MAyraki Support team
I placed my order with Hair Mayraki on…
I placed my order with Hair Mayraki on May 7th and today is July 4th — I still have not received my order and have not been refunded either.
I don’t recommend ordering from this company until they fix their refund and shipping process. Be careful.
4 July 2025
Unprompted review
Reply from Mayraki
Hi Nagalaa,
We’re truly sorry to hear about the delay and the frustration it has caused that’s definitely not the experience we want for any of our customers.
To help us resolve this as quickly as possible, could you please send us your order ID. Rest assured, we’re committed to making things right. Whether it’s arranging delivery or issuing a refund, we’ll ensure the appropriate action is taken based on the situation.
We appreciate your patience and hope to hear from you soon so we can sort this out for you.
Best regards,
Mike
Mayraki Support team
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