I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
20 days no delivery yet…
It has been almost 20 days still the product not delivered to Germany. I have requested a solution 2 times (either sending the product asap or refund) I still cannot see any progress.
27 February 2025
Unprompted review
Reply from Mayraki
Hi Hakkı,
Thank you for sharing your feedback, and we’re sincerely sorry to hear about the delay in receiving your order. We completely understand your frustration, especially with the extended waiting time. We take such matters seriously, and we apologize for any inconvenience caused.
To help us resolve this situation as quickly as possible, could you please provide your order ID or any other details related to your purchase? This will allow us to track the status of your order and identify the cause of the delay.
Once we have the necessary information, we will take immediate action to either get the product to you or process a refund, depending on what works best for you. We are committed to making sure that your issue is addressed promptly and to your satisfaction.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
Warm regards,
Mike
Mayraki Support team
It has been a MONTH but not shipped yet
It has been a MONTH since I made an order but the item is not shipped yet. Customer support answers on average after 4-5 days, the answer is they will look up the order and try to help me, but after that, they disappear. Asking for a refund, but can't get neither the product or money back :))
Better to play casino roulette with this money, at least you will know you've lost.
26 February 2025
Unprompted review
Reply from Mayraki
Hi Giorgi,
We’re truly sorry for the experience you’ve had, and we completely understand how upsetting it must be to feel left without support, especially after waiting this long for your order. This is not the standard we hold ourselves to, and we deeply regret the inconvenience and lack of timely follow-up.
We hear your frustration and genuinely want to make this right. Please know that your concerns are being taken seriously, and we’re committed to providing a clear resolutionwhether that’s shipping your item immediately or processing a refund.
To help us move forward quickly, could you kindly confirm your Order ID so we can prioritize your case and ensure it receives the attention it deserves.
Thank you for your patience, and again, our sincerest apologies. We’re here to help and will do everything we can to turn this experience around.
Warm regards,
Mike
Mayraki Support team
*****100% honest review*****Anti-Grey…
*****100% honest review*****Anti-Grey Hair Color Restoring Treatment. For those seeking a non-opinionated and factual review. Here you go!
1. Results: I will cut to the chase...This product DID NOT WORK, and this product ended up COSTING me more money in more ways than I had anticipated. The product did not stimulate melanin production in the hair follicle. Nor did it regenerate melanocytes to regenerate at the root. Upon inspection (plucking the hair and looking at it under magnification) I have observed that of the 124 hairs plucked and examined there was NO HAIR COLOR REVERSAL, EXCEPT for 1 single hair.
2. The product only 'stained' the hairs to a dull and unnatural brown/grey color on the outermost parts of the hair (above the skin). I have black hair, which means the stain did not replicate my natural hair color. Upon further inspection, the color coating could even be removed from the hair with some friction and the white hair exposed once again. This would indicate that the product will not even absorb correctly into the hair itself.
3. Timeframe: The product label states that it requires at least 3 to 4 weeks for results. I did not receive noticeable results within this time. As mentioned, I kept going for 93 days.
4. Messy: The product stained my fingers, towels and pillowcases. It could not be removed from these items by washing with detergent. Costing me additional money to remedy or replace.
5. This product did not work on my top hair nor my beard. Although this product is not marketed for use on the beard, it's where most of my grey hairs are. Making this product less useful to me as a result.
6. This company seems to use deceptive and perhaps legal language to distinguish itself as a "non-pigment" coloring that "restores" hair to its natural color. This is not the case for me. At best, this product will temporarily coating the hair and make a mostly color-tinged illusion of melanated hair.
7. OVERALL: I do not recommend this product. The messaging seems dishonest, and the results are at best superficial.
2 February 2025
Unprompted review
Reply from Mayraki
Dear Maam/Sir,
Thank you for taking the time to share such a detailed and honest review. We're truly sorry to hear that your experience with our Anti-Grey Hair Color Restoring Treatment did not meet your expectations. We understand how frustrating it can be to invest time and trust in a product and not see the results you were hoping for.
At Mayraki, we take feedback like yours seriously, especially when it’s this thorough and objective. Our formula was developed using plant-based ingredients with the goal of gradually supporting melanin production over time. However, we fully acknowledge that results can vary depending on individual hair types, genetics, and the extent of greying—especially in areas like facial hair, which the product is not specifically formulated for.
We also regret the inconvenience caused by any staining to personal items. While we do our best to include care instructions, we understand that this can still be an unexpected frustration and will be taking your comments into consideration for improving our customer guidance and product experience.
Your feedback about the product’s claims and performance will be passed along to our product development team. Transparency and trust are very important to us, and your insights help us to continually learn and improve.
If you're open to it, we’d appreciate the opportunity to learn more about your experience and offer a personal resolution. Please feel free to reach out to us directly with your order ID so we can assist you further.
Thank you again for giving our product a try and for sharing your honest thoughts.
Warm regards,
Best regards,
Mike
This company doesn't even ship you the…
This company doesn't even ship you the product, they just take the money. don't answer the email, if they answer the email its not an naswer on the question you had. Seem like a full out scam, better buy GR-7 that product works
5 December 2024
Unprompted review
Reply from Mayraki
Dear Eldrish,
We're truly sorry to hear about your experience and deeply regret the frustration it has caused. We completely understand how upsetting it can be to feel unheard, especially when you're still waiting for your order and clarity around your concerns.
Please rest assured that we are a legitimate company and that customer satisfaction is something we genuinely care about. It’s never our intention to leave any customer feeling ignored or unsupported, and we sincerely apologize if our previous responses did not fully address your questions.
We’d love the opportunity to make things right. If you're willing, please share your Order ID so we can urgently review the status of your shipment and follow up with a proper resolution.
Thank you for bringing this to our attention we’re here to help, and we’re committed to turning this around.
Warm regards,
Mike
Mayraki support team
I have rarely if ever left reviews for…
I have rarely if ever left reviews for company's, however, my experience with Mayraki has been incredibly poor. I actually have not used their products, though I tried. However, the company could not sort out mailing address and billing address. They sent my products to the billing address and would not resend to my mailing address. They actually told me to deal with UPS and they were not willing to do anything about it. I have requested a full refund as i will never see the product but have not heard back from them.
22 January 2025
Unprompted review
Reply from Mayraki
Hi John,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered. We understand how disappointing it must be to go through this situation especially when you’ve yet to even try the products you ordered.
Please accept our sincerest apologies for the confusion regarding your shipping and billing addresses. It’s certainly not the level of service we aim to provide, and we regret any inconvenience caused by our handling of the delivery issue and communication with UPS.
We’d like to resolve this for you as quickly as possible. If you could kindly provide your Order ID, we will review your case immediately and ensure that a proper resolution is issued.
We truly appreciate your patience, and we hope to have the opportunity to make this right.
Warm regards,
Mike
Mayraki Support team
Horrible product its a ready mixed…
Horrible product its a ready mixed 2-part type chemical hair dye it gave me burns and dry scabs on the test area behind the ear!
This is a scum organisation if you was local I'd sort you out 100% promise you scum bags!
Very Paanchord Co. @Mayraki
7 January 2025
Unprompted review
Reply from Mayraki
Hi GB,
We are so sorry to hear about your experience, and we completely understand how upsetting this must be for you. Your safety and satisfaction are very important to us, and we take all concerns seriously.
It’s really concerning to hear that you experienced burns and scabs after using our product. Reactions like this can sometimes happen due to individual sensitivities, and we always recommend performing a patch test 48 hours before full application to avoid any irritation. We also suggest following the instructions carefully, including wearing gloves and ensuring the product isn't left on for longer than the recommended time.
We truly regret that this happened to you and are grateful that you shared your experience with us. Please know that your feedback is valuable, and we’re committed to ensuring that our customers have safe, positive experiences with our products.
If you can send us your Order ID and the product that you have purchase so we can investigate further and provide solution to your case.
We sincerely hope you're feeling better, and thank you for taking the time to let us know about this.
Warm regards,
Mike
Mayraki Support team
Disappointed in Customer Service Because of Misleading Information. Sent the product back at my cost and now over 23 days later have not received the refund.
I purchased Mayraki Shampoo. The picture showed 2 items which looked like Shampoo and Conditioner. the explanation said:
MAYRAKI ULTRA-REPAIRING & WEIGHTLESS MOISTURE SHAMPOO - BEST NATURAL SHAMPOO AND CONDITIONER FOR DRY HAIR, ROUTINE SHAMPOO AND CONDITIONER | 330 ML/11.16
FL.OZ
I ordered 2. I only received shampoo - no conditioner. When I contacted them, they said it was only supposed to be shampoo. I explained that 2 items were shown and the description mentioned conditioner. Because the way it was listed was very misleading and inaccurate, I wanted to return the 2 items. I asked them to provide a label so I can return it, but they would not do it. They wanted to give me a $10 credit, but that was not what I needed. How can they do this when the description was not correct?
Asked to speak with a supervisor and they told me that was not possible. Started emailing them on Dec 6 and every response I received said no.
Response back from this review was the same as what was originally sent back to me. Very disappointed.
Since Mayraki would not pay shipping for me to send back this purchase, it cost me $20.13 to send it
back so I could track it. They received it on January 3. Even with several more emails to them as of January 25 I still have not received the refund. Please be wary about buying from this company!
4 December 2024
Unprompted review
Reply from Mayraki
Hi Bonnie,
Thank you for reaching out and sharing your feedback. We sincerely apologize for any confusion caused by the product images or description and for the inconvenience you experienced.
After reviewing your concerns, we understand your disappointment and want to provide clarity regarding our return process. While we strive to provide accurate and clear product descriptions, we acknowledge that there may have been a misunderstanding regarding this listing.
As per our return policy, we are unable to provide a prepaid shipping label for returns. However, you are welcome to return the items in accordance with our policy, which outlines the steps for initiating a return and the associated requirements. You can review our full return policy here: https://hairmayraki.com/shipping-returns/
We value your feedback and will ensure that our team takes a closer look at the product listing to improve accuracy and clarity to prevent similar issues in the future. While we understand this may not be the resolution you were hoping for, we hope the return policy information helps address your concerns.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.
Sincerely,
Ordered an item on the 5th December... still hasn't arrived
Ordered an item on the 5th December. Was meant to be a christmas present and still have not recieved it as of 25th December. It says it is shipped on the website, but when I use the tracking number provided, it says the item does not exist. Do not order from this company. A waste of money and time!
25 December 2024
Unprompted review
Reply from Mayraki
Hi Anjali,
We sincerely apologize for the inconvenience and frustration this has caused, especially during the holiday season. We understand how important it is for your gift to arrive on time, and we're deeply sorry for falling short in this instance.
The holiday season often brings an increase in shipping traffic, which can sometimes lead to unexpected delays or issues with tracking updates. However, this doesn’t excuse your experience, and we want to make it right.
Could you please contact our customer service team at support@hairmayraki.com , Provide us with your order details, and we’ll prioritize resolving this for you immediately. If your item cannot be located, we will ensure a resolution, whether through a replacement or refund.
We truly value your feedback and are committed to improving. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
Mike
Mayraki team
Poor customer service
Hi
I brought a hair maykari grey serum and it advertised as a set of 2. However, only 1 bottle was sent. I raised the issue regarding the advertisement, and they advised that it was their mistake but refused to send me another bottle.
23 December 2024
Unprompted review
Reply from Mayraki
Hi Way Leng,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for any confusion caused by the product description on the website regarding the Anti Grey Hair Treatment. We understand how this situation could be frustrating, and we deeply regret any inconvenience caused.
After reviewing your order, it appears there was an error in how the product options were displayed. We take full responsibility for this oversight and are actively working to ensure our website accurately reflects our product offerings to prevent similar issues in the future.
To address this matter, while we are unable to offer a new bottle at this time, we would like to extend a discount coupon as a gesture of our apology. Please contact our customer service team at support@hairmayraki.com with your order number, and they will provide the details of your discount coupon.
Your satisfaction is very important to us, and we appreciate your patience and understanding as we work to improve our services.
Kind regards,
Mayraki Team
The anti grey product is a dye-color…
The anti grey product is a dye-color product! They claim it to bring your natural hair color back but in reality this is a dye product and is a misslead. One star is already too much! Don't don't buy!
20 December 2024
Unprompted review
Reply from Mayraki
Dear Steven,
Thank you for sharing your feedback. We understand your concerns, and we appreciate the opportunity to clarify.
Our anti-grey product is not a dye, but rather a treatment designed to help restore the natural appearance of your hair. While a dye works by adding artificial color, our product works with your hair’s natural processes to help reduce the appearance of grey over time. It’s a gradual treatment, not a permanent color change, and the results can vary depending on individual hair types.
We truly value your opinion and are sorry to hear that your experience did not meet your expectations. If you have any further questions or would like more details about how the treatment works, please don't hesitate to reach out. We're here to help!
Mike
Mayraki Support team
Horrible product …
I really want to give it no stars but it’s not a choice. I had always had professionals straighten my hair with Keratin treatments . I stupidly wanted to save money. I hung onto it for 6 months at least, watched the video multiple times. May of 2024 I finally did it. It was weird and difficult but I managed . At first I though it sort of worked but as months went my I was shedding so much hair but nothing was growing back. It seems this product damaged my hair follicles and what was once a gorgeous head of hair is a women’s nightmare . I’m devastated . I went to a specialist to analyze my hair . So now I have to take minoxidil and I could kick myself for listening to this ad.
15 May 2024
Unprompted review
Reply from Mayraki
Hi Anne,
Thank you for sharing your experience. We're truly sorry to hear about the issues you've faced with our product and can only imagine how frustrating it must be. We take feedback like yours seriously, and your health and satisfaction are our top priority.
We understand that using a new product can sometimes be a challenging experience, especially when it comes to something as important as hair care. While our product is designed to provide a safe and effective solution, every individual’s hair reacts differently, and it’s disappointing to hear that this was not the result you were hoping for.
We’d like to encourage you to reach out to our customer support team so we can better understand your situation and assist in any way possible. Your well-being is incredibly important to us, and we’d love the opportunity to resolve your concerns or offer any guidance on next steps.
Once again, we apologize for the negative experience, and we appreciate your feedback as it helps us continue to improve.
Best regards,
Mike
It is really a dye or stain
I have been using for a couple of months and it is definitely some type of dye - gets on pillow case unless you put on wet hair and blow dry out. I love the color - but it is uneven. Just a few pumps will leave uneven results. You need to systematically apply it and look for "spots" where you missed. It is kind of like dying your hair twice a week quickly without washing out. I am 50% gray hair. It doesn't seem to cover white hair, which I am fine with. I just don't understand how it is going to look good growing out ... I feel like it is going to look like a bad dye job. It has done great covering roots, but long term, not sure this is going to work. I just don't like that the company lied to everyone about it being a dye/stain. It makes me wonder if they are lying about the ingredients that could be harmful. I see one ingredient on YUKA that is not included anymore and I wonder if they removed it - because what they are doing is misleading to begin with.
7 December 2024
Unprompted review
Reply from Mayraki
Hi Jennifer, Good day! we are sorry to hear that you were not satisfied with the product. Can you share more about the application?
If you have a lot of Grey hair we suggest to use Mayraki Dye shampoo first to cover the Grey and work with the Anti Grey hair treatment after. You need to use this twice a day application for about 2 to 4 weeks and sustain with 2 to 4 times a week in sustaining of nutrients. If you have more questions with the application you may reach out to us anytime.
Sincerely,
Mike
Avoid Avoid Avoid
Avoid Avoid Avoid
Never got samples, got an allergic reaction, took weeks to get refund process, now waiting weeks and weeks to get money back. Highly doubt I will get anything back.
No doubt will get a response saying to contact them directly without providing how, so empty words.
False advertising on their website and false impressions of their reviews. I left a 1 star review on their website that will never see the light of day. See how they claim no negative reviews.
This is a scam of a business and the people working for them should be ashamed for themselves.
UPDATE: here they go saying to send them my order details as if I’ve not been emailing them for a refund for the last 2 months but getting nothing!!!
See how they ignore the point about not showing negative reviews because it’s true. All false advertising on their website.
6 October 2024
Unprompted review
Reply from Mayraki
Hi Gemma, Good day! This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction.
Our products are made 100% from natural ingredients, but we still strongly suggest our customers to test a small amount of treatment behind their ear, to prompt pollen allergic skins. When this happens we advise the discontinue use of the product.
Can you please send us the the order number for you so we can request refund due to allergic reaction. and for the missing samples currently this is Out of stock and we would like to offer you also $10 USD for the missing samples.
Again sorry for this inconvenience.
Sincerely,
Mike
Mayraki Support team
Disappointing - do not buy from them
Disappointing. I placed a high value order to be shipped to another country. I couldn't track it because the link provided by Mayraki showed me "order not found". I contacted customer service and received a short response with the same link, I contacted them again stating that I have been waiting for 3 weeks and cannot track my order, which is disturbing. I received a similar response, they re-provided the link which didn't work, seems no one cared to check what's happening. The parcel finally arrived randomly.
I didn't receive any samples with my order so it looks like the company is falsely advertising on their website. I wrote a complaint to customer service, I have not received a response yet. I would not recommend and order again. There is simply too much risk in case of shipment gets lost and evidently lack of support from customer service.
UPDATE: I have been asked to provide my full name, order number and an email adress but they didn't tell me how/ where. I did email customer support and of course they didn't reply to my email. I reckon this is just company trying to show on trust pilot they are proactive in resolving customer issues. Rubbish!
28 November 2024
Unprompted review
Reply from Mayraki
Hi Monika,
Thank you for sharing your experience, and we’re truly sorry for the trouble you’ve encountered. The tracking issues, repeated responses, and missing samples are not the level of service we want any customer to go through.
We understand how frustrating it is to wait for an international order without clear updates, and we apologize that our replies did not properly address your concerns at the time. We’re also very sorry that the samples were not included in your parcel.
To help us look into this properly, could you please provide your Order ID here on Trustpilot? Once we have it, we can check the details of your shipment and also compensate you for the missing samples.
We appreciate your patience and would like the opportunity to make things right.
Sincerely,
Mike
MAryaki Support team
Extreme pain and hair loss. allergic reaction and stains everything
Extreme skin irritation and stains pillowcases, counter top, fingernails, hands and shirt collar.
their ingredient “galla rhois/gallnut”is JUST ANOTHER WORD for “oak gall”
Look up oak galls: There are DIY recipes online of how to make INK AND CLOTHING DYE using oak galls !!!
Oak galls are listed as an “intense source gallic Acid” for proof:check out researchgate publication number 284900343 -Oak Galls as an Intense Source of Natural Gallic Acid-
-GALLIC acid is highly acidic and is sold with a WARNING: “Extreme skin irritation” on the Parchem website, they supply laboratories and the cosmetics industry.
It’s false advertising, it says it restores your Melanocytes to fix grey hair but it a nothing more than a stain or dye.
I am reporting the chemical burns and irritation to the FDA with photos and videos.
It caused extreme red Inflamed skin all over my scalp and hard patches all over my scalp because my scalp was SO swollen turned white/yellow in areas.
Another big red flag:The company only allows four and five star reviews on their website and eliminates all one star two star and three star reviews. After the painful skin irritation reaction, I did more research and can see tons of people saying they had the same reaction: Extreme skin irritation.
I bought two sealed boxes and only tested one…
Do not buy this product
I also read a reviews on Reddit of people having the SAME reaction and saying it caused chemical burns all over their scalp!!!
This is not magic that makes your gray hair go away- gall nuts/oak galls Are extremely high in tannic acid.
I noticed the company’s response to most reviews of people complaining of chemical burns/extreme irritation- mayraki response publicly is : “you have a “pollen allergy“
This reaction has NOTHING to do with pollen, it’s high concentrations of a dangerous substance. I do not have allergies to any food, NO allergy to pollen or ANYTHING except PPD.
PPD, shortened from the scientific name of paraphenylenediamine. It's frequently used in commercial hair dyes—both drugstore and salon brands—and is primarily used to fight color fade. I never have skin irritation or allergic reactions to anything except PPD… So if it’s not Gallic acid, causing my skin irritation,I would not be surprised if this unscrupulous company sneaks some PPD into the formula to to “set“ the die so it doesn’t transfer/bleed as much as it would otherwise.
I do not have ANY pollen allergy either: i can eat bee pollen as a health superfood with NO reaction-
but this gray hair treatment is horrible.
Gallic /oak gall EXTRACT is NOT a harmless just because it’s a natural substance.
I would like to sue the company for the extreme pain and hair loss i experienced.
7 October 2024
Unprompted review
Reply from Mayraki
Dear Miss Musique,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the adverse reaction you experienced after using our product, and we want to extend our sincerest apologies for the distress this has caused you. Your health and safety are extremely important to us, and we take your concerns seriously.
We understand how troubling and painful this experience must have been, and we sincerely regret that you had to go through this. We deeply appreciate your detailed feedback, as it helps us understand how to better serve our customers and promptly address any issues.
We are currently reviewing your case and would like to gather more information in order to properly investigate the issue. To that end, could you please provide us with the following:
1. A copy of your order number, if available.
2. Photos or videos of the product packaging (if you are comfortable sharing them), as well as the affected areas.
3. Any additional details about your skin type or previous reactions to similar products (if applicable).
Once we have this information, we will be able to review the situation more thoroughly and determine how we can best assist you. In the meantime, we recommend discontinuing the use of the product, and we advise consulting a healthcare professional for further guidance on managing any skin irritation.
In regard to your concerns about product reviews, we do value transparency and aim to maintain an open line of communication with all our customers. We continuously review feedback to improve our products and services, and we will certainly take your comments into consideration as we move forward.
We truly hope to resolve this matter to your satisfaction. As a gesture of goodwill, we would be happy to offer a full refund for your purchase, or, if you prefer, provide a replacement product. Please let us know how you would like to proceed.
Again, we apologize for any inconvenience or discomfort this has caused, and we thank you for bringing this to our attention. We look forward to working with you to find a resolution.
Sincerely,
JM
Mayraki
BEWARE BEWARE
BEWARE BEWARE
returned unopened product. Was delivered to address provided on Sept 30 & they are refusing to refund money.
26 September 2024
Unprompted review
Reply from Mayraki
Hello!
Thank you for reaching out to us. We sincerely apologize for any confusion or inconvenience this situation has caused. We understand your concern about the return of the unopened product.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To ensure we fully address your issue, we would appreciate it if you could provide us with the following details:
1. Your Order Number
2. The Return Tracking Number & RMA Number
3. Any relevant documentation (e.g., proof of delivery) to confirm the return was processed.
Once we have this information, we will investigate the situation and work to resolve it promptly. We aim to ensure all returns are handled in accordance with our return policy, and we will do everything possible to expedite this process.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
JM
Mayraki
If I could give them zero as a review I…
If I could give them zero as a review I would!! I used the Mayraki keratin treatment and it turned my newly highlighted hair orange!! Buyer beware and DO NOT BUY THIS!!
9 November 2024
Unprompted review
Reply from Mayraki
Dear Genie,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and understand how disappointing it can be when results don’t meet your expectations.
We want to address your concern regarding the orange tint in your hair after the treatment. It's important to note that keratin treatments should ideally be done 2 weeks after highlights, coloring, or bleaching. This allows time for your hair to stabilize and for any potential chemical reactions to settle. If the treatment is done too soon after color treatments, it can sometimes affect the color, leading to unexpected tones, like the brassy or orange undertones you're describing.
This can happen because keratin treatments work by opening the hair cuticles to allow nourishing ingredients to penetrate. Unfortunately, this process can also affect the color of previously bleached hair, leading to an unwanted shift toward warmer or brassy tones.
How to Fix It:
If you're noticing an orange or yellow tint after a keratin treatment, a great way to neutralize these tones is by using purple-toned products such as purple shampoo, purple conditioners, or masks. These products work by neutralizing yellow and orange undertones and will help restore the cooler, ashier look you’re aiming for.
We also recommend using these products in moderation, as overuse may lead to a slight purple tint. We suggest applying purple shampoo once a week for the first month and then reducing usage to once every two weeks.
We hope this helps clarify what happened and how to manage it. Your satisfaction is important to us, and we’re always here to support you in achieving your desired results. If you need any further assistance, please feel free to reach out!
Sincerely,
Sophia
Customer Service Team
Bad experience all over
Tried to use the grey hair restore but had to stop due to the allergies which I developed. Also, the product smells so strong that I had a hard time falling asleep no matter what time I applied the product. Another small aspect that this product will stain everything what it get in touch with (except hairs, but that’s for me) which is impossible to clean. Return policy said that you are safe to try the product, which isn’t true. It can be retuned at your own cost and only if the product is sealed and haven’t been used. So, I returned one unopened pack after waiting a few days of communication back and forward. The shipment went who knows where, as the company seems use the onshore address in order to redirect it to offshore. On top of that USPS lost the package. Long story short I lost money and faith in this company. Can’t recommend anyone
Product name: Mayraki Anti Grey Restoring Treatment
Order Number: 10150633
RMA # RMA0919248088
Return tracking # 9302010949890088513960
14 September 2024
Unprompted review
Reply from Mayraki
Dear Evelina,
Thank you for sharing your experience with our Mayraki Anti-grey Restoring Treatment. I’m truly sorry to hear about your allergic reaction and the challenges you faced with the product’s scent and staining issues. Your feedback is valuable to us, and I understand how frustrating this situation must be.
Regarding the return process, I apologize for the inconvenience you encountered. It’s certainly not our intention to cause confusion or difficulty, and I appreciate your patience throughout this process.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you further, I’d like to help resolve this issue. Could you please provide the following details:
1. Your order number
2. The Return Tracking Number & RMA Number
3. Any relevant communication with our team
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
Thank you for bringing this to our attention, and I hope to make this right for you.
Best regards,
JM
Mayraki
Stay away from Mayraki
Ordered the product and didn’t get the samples as advertised. Was told I could get a refund for opened item if I got a reaction. Got a reaction, sent several emails to them and not a single one has been replied to. Will probably never get a reply let alone a refund.
The reviews on their website is also fake. They use a company call judge me and can pick and choose which reviews they attach to their shop. So naturally they don’t attach any 1 or 2 star reviews.
There is nothing different about these products, they are just regular hair dyes. If you’re allergic to any you will be allergic to this. Don’t trust any of their comments about the product being 100% natural.
Stay away from this company. They will take your money then ignore you.
Got a response here saying they will follow up and asked for order number etc. without saying how to do that! Empty words with no substance! I’m not expecting to ever recover my money from these guys. DO NOT SHOP WITH THEM
Forgot to mention in original review their phone number goes to a message saying no one is available and to email them instead. Tried calling different days, different times of days, no one is ever available to answer the phone.
20 October 2024
Unprompted review
Reply from Mayraki
Hi Gemma!
I’m truly sorry to hear about your experience, and I appreciate you bringing this to our attention. It’s disappointing to learn that you didn’t receive the samples as advertised and that you had a reaction to the product without receiving a response from our team.
Your feedback about the reviews and product quality is concerning, and I want to assure you that we take these matters seriously. I’d like to investigate this further and ensure you receive the assistance you deserve.
Please provide me with your order number, and I will personally follow up on your refund request and address any other concerns you have.
Thank you for your patience, and I apologize again for the inconvenience.
Sincerely,
JM
Mayraki
Scam
Scam. When I purchased this treatment I didn’t know that the pigment in this treatment is so strong that even bleach couldn’t remove it. Just ruined my hair and make it so difficult for a hair dresser applying layers of bleach twice and its brown spots are still there! So disappointing!
22 October 2024
Unprompted review
Reply from Mayraki
Dear Victoria,
Thank you for your feedback and for giving us the opportunity to clarify how our Mayraki Anti-Gray Hair Color Restoring Treatment works.
Our product is specifically designed to work on the roots, where gray hair begins. It contains a high concentration of Polygonum Multiflorum Root Extract (Fo-Ti) and other active ingredients that promote melanin synthesis. Here’s a detailed explanation of how it functions:
Melanin Synthesis: Fo-Ti stimulates melanin-producing cells (melanocytes) through the activation of plasma membrane receptors, enhancing the production of melanin right at the roots.
Cell Signaling Technology: Our advanced technology amplifies communication between hair cells and pigment cells, further activating melanocytes to increase melanin production. Over time, as you use the treatment, the gray hair will gradually regain its natural color due to this enhanced melanin production.
Application Tip: For optimal results, we recommend applying the treatment primarily to the roots and avoiding the hair strands. This helps ensure that the product targets the areas where gray hair starts, leading to more effective results.
Historical Use: Polygonum Multiflorum has been valued in traditional Eastern medicine for its ability to support hair health and help darken gray hair naturally.
Research-Backed: Studies, including those published by the NCBI, have shown that Fo-Ti can stimulate melanocyte activity, suggesting its potential in naturally reversing gray hair.
We understand that the initial color result might have been stronger than you expected, and we appreciate your understanding as you navigate this process.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Sophia
Mayraki Customer Service Team
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