I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more
Company replied
I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more
Company replied
Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... See more
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Company details
Written by the company
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contact info
United Kingdom
- hagerty.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very helpful and knowledgeable
Very helpful and knowledgeable, explained everything and sorted out my policy.
29 October 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Call handler answered queries well.
5 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Prompt attention and professionalism.
Prompt attention and professionalism.
Very pleased.
5 December 2024
Reply from Hagerty UK
Hi Ian, thank you for your feedback and for choosing Hagerty for your insurance.
Quick to recognise the areas we needed…
Quick to recognise the areas we needed to discuss and the renewal quote was all I had hoped for. I had a great experience with GSA prior to the transfer of the business to Hagerty and I hoped this would continue with Hagerty. No disappointments so far.
16 October 2025
Reply from Hagerty UK
Hello Timothy, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your classic car insurance.
Super helpful and fast!
1 November 2025
Reply from Hagerty UK
Thank you for your positive review and for choosing Hagerty for your classic car insurance.
The whole process could not have Gary Hermanbeen…
The whole process could not have been handled more professionally
24 October 2025
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your classic car insurance.
Very clear and efficient policy from…
Very clear and efficient policy from start to finish, and renewed quickly aswell
21 October 2025
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your classic car insurance.
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your classic car insurance.
So far they are easy to deal with.
28 October 2025
Reply from Hagerty UK
Hi Thomas, thank you for taking the time to provide positive feedback and for choosing Hagerty for your classic car insurance.
Information needed was dealt with promptly…
All information needed was dealt with promptly and politely.
On each contact with the company via telephone I was answered promptly and directed to the correct member of staff.
24 October 2025
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your classic car insurance.
Not as it used to be !
Since changing to Aviva the renewal cost has inreased dramatically. In years past the people on the phone were car guys who new about the cars I was insuring now not so much . As everything in this world there is no personal touch it is just this is the price or go elsewhere .
27 October 2025
Reply from Hagerty UK
Thank you for your feedback. We're sorry to hear about the increase in your renewal cost and that your recent experience felt less personal than in the past.
Insurance premiums can be affected by a number of market and risk factors, but that doesn't make the experience any less frustrating. If you would like to get in touch with us, we'd really appreciate the opportunity to review your policy in more detail.
First class service and verry nice guy…
First class service and verry nice guy and give me a fair price
27 October 2025
Reply from Hagerty UK
Hello Mr Allen, thank you for taking the time to provide positive feedback and for choosing Hagerty for your classic car insurance.
Such an easy transaction
24 October 2025
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your insurance.
Straightforward and simple to navigate
18 October 2025
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your insurance.
From start to finish always helpful and…
From start to finish always helpful and informative. Prompt response to email and always avaliable to talk to. Competitive prices and cover
25 October 2025
Reply from Hagerty UK
Hello, thank you for taking the time to provide positive feedback and for choosing Hagerty for your classic car insurance.
Reply from Hagerty UK
Thank you for your positive feedback and for choosing Hagerty for your insurance.
First class service. From the first two minutes I felt…
From the first two minutes I felt confident that the person I spoke to would try to get the best deal to suit me.
17 October 2025
Reply from Hagerty UK
Hi Robert, thank you for taking the time to provide positive feedback and for choosing Hagerty for your classic car insurance.
Super service
Super service, I us your firm in the US, and service is superb in the US andUK, well done.
23 October 2025
Reply from Hagerty UK
Hello Mark, thank you for leaving a positive review. We're so pleased you've chosen Hagerty to protect your classic car in the UK.
Great service
My renewal of my multi car insurance was carried out very smoothly ,taking into account changes in vehicles and agreed values. Revised quotes and terms promptly provided and the entire renewal process was straightforward.
16 October 2025
Reply from Hagerty UK
Hello, thank you for taking the time to leave us positive feedback. We're pleased to hear you experienced a smooth renewal process.
Thank you for choosing Hagerty UK for your classic car insurance.
Everything went very well during my…
Everything went very well during my phone contact made easy by the peasant nature of the agent.
The problem I had was that I did not receive a reminder that the policy was due for renewal. If you could not contact me by email why did you not contact me by post?
22 October 2025
Reply from Hagerty UK
Thank you for sharing your feedback. We're glad to hear your phone experience went well, but we're sorry you didn't receive a renewal reminder. That's not the experience we aim to provide. We'll look into why you weren't contacted by email or post, and we appreciate you bringing this to our attention. Please reach out with your policy details so we can investigate further.
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