I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more
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Review summary
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Based on these reviews
A great professional company and very easy to deal with. Never needed to claim so can't comment on how good they are in an emergency. I didn't renew with them this year as they were a lot more expensi... See more
Company replied
Wow, wow, wow. This was certainly a refreshing policy setup. I have many cars with other insurers of classics, fine till you want to speak to them, even Lancaster never called back and when I did I... See more
Company replied
First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more
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Company details
Written by the company
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contact info
United Kingdom
- hagerty.co.uk
4.7
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Inefficient information sharing
Inefficient information sharing, repeatedly incorrect
facts, hopeless communication and endless email
misreading.
Very poor service I wouldn't recomend
31 March 2026
Reply from Hagerty UK
Thank you for your feedback. We’re very sorry to hear that you feel frustrated.
We take your concerns seriously and would appreciate the opportunity to understand what went wrong and work towards a resolution. Please could you contact us directly at your convenience so we can discuss this further and address the issues you’ve raised.
Thank you for bringing this to our attention.
Excellent advisor who was informative…
Excellent advisor who was informative and helpful.
1 April 2026
Reply from Hagerty UK
Thank you for taking the time to leave us positive feedback. We're delighted you chose Hagerty UK for your classic car insurance, and we’ll pass along your comments to the team.
UK Morris 1000 insurance while in UK.
Clear understanding of my request and efficient processing of my required insurance needs.
31 March 2026
Reply from Hagerty UK
Hello Peter, thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We appreciate you taking the time to share your experience.
The communication throughout the…
The communication throughout the process was clear and helpful, making it easy to understand exactly what I was getting with the policy. The website was straightforward to navigate, and completing the insurance purchase was quick and hassle-free. Overall, a smooth and simple experience from start to finish.
2 March 2026
Reply from Hagerty UK
Hello Duncan, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Reply from Hagerty UK
Hi Ian, thank you for your positive review and for choosing Hagerty UK for your classic car insurance.
You never even had the decency to tell…
You never even had the decency to tell me you were not trading with res anymore
28 February 2026
Reply from Hagerty UK
Hello David, thank you for your feedback, and we're sorry to hear that you feel this way.
We did include details of the change within your renewal documentation, however we do appreciate that there is often a lot of information to review at renewal, and we’re sorry if this wasn’t as clear or prominent as it could have been.
Your feedback is really valuable, and we’ll use it to improve how we communicate important updates like this in the future.
If you’d like, we’d be more than happy to talk this through with you and answer any questions you may have on 0333 323 1138
Great help from Phil
Great help from Phil, who helped update the insurance policy, for another’s year of insured driving.
2 March 2026
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Good first time experience with this company.
A very well spoken and professional person in the sales office made the whole transaction easy to understand.
2 March 2026
Reply from Hagerty UK
Hi Michael, thank you for your positive review and for choosing Hagerty UK for your classic car insurance.
Informed and Responsive people to my…
Informed and Responsive people to my particular requirements
2 March 2026
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Simplicity
2 March 2026
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Good service at a good price!
2 March 2026
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
Treated like a thief over claim - took more than 2 months to process it....
Poor, had insurance claim when I hit my classic car on a pothole and damaged the spoiler. Made an insurance claim - was treated like a thief, they went through the quote with the independent garage with fine tooth comb - took over 2 months to agree anything. On the lights which failed due to the pothole they initially refused the claim???? then said they would only approve 2 hours work - Farce - I am going back to Footman James and I suggest you do to unless you like being treated like a thief for making a claim...
I have taken a look at the response from Hagerty above and it does not match the reality of what has happened - Hagerty have looked to change the actions and the reasons for their decision after my original review.
There was an initial mistake adding one item to the claim at the rear, which I asked the garage to complete when then car was in the workshop, however the remainder if the response does not bare resemblance with reality - There was no independent review of what work was needed, the garage said it was caused by the pothole - the Hagerty claims assessor said it was not - the lights worked before the pot hole, the pothole caused significant damage to the area of the car where the lights are, it is a classic Italian car which are susceptible to electric issues when they are hit. We argued over the point for more than 3 months without a resolution, the car being booked in then hagerty changing the claim and their payout more than 3 times. We eventually came to a point where I decided to pay for the claim entirely myself due to delaying and arguing tactics of Hagerty. the garage efused to deal with Hagerty for being so difficult - the garage was forced to rewrite the quote over 4 times with different systems being requested all of which was completed for the same piece of work, then it got stuck in the system for 3 months Eventually we gave ups dealing with them ass you can only spend so much time arguing with insurance companies.I've had over 120 cars and therefore have dealt with quite a number of insurance companies including all of t he usual suspects. And now having done so I can say with clarity that
- If you want cheap insurance they are great - when things go wrong you will ultimately pay the price for your choice as I have done.
22 January 2026
Unprompted review
Reply from Hagerty UK
We’re sorry to hear you felt dissatisfied with the handling of your claim. We always aim to provide a fair and transparent service, and we’d like to clarify the timeline and decisions to ensure the full context is understood.
Your claim was reported on 17/11/25, relating to damage to the underside of the front spoiler following a pothole incident on 12/10/25. On 18/11/25 we issued repair instructions to your chosen repairer requesting an estimate. After receiving no response, we contacted them on 25/11/25, at which point they advised the vehicle was not with them. Engineers were therefore appointed the same day to arrange an inspection directly with you.
The engineers attempted contact on 26/11/25, 28/11/25 and 03/12/25. Successful contact was made on 03/12/25 and the inspection was scheduled for 10/12/25. Unfortunately, until contact was established, an inspection date could not be agreed, which contributed to the timeframe involved.
Following inspection, the estimate provided included work to multiple areas such as the bonnet, engine cover, rear panel (including rust treatment), blending of wings, and investigation of headlight faults. The independent motor engineer concluded that several of these items – including the bonnet, engine cover, rusted rear panel, and headlight faults – were not related to the reported pothole incident. We confirmed this position in our email of 02/01/26.
After you advised on 05/01/26 that the headlights stopped working at the time of the incident, we referred this back to the engineer. They confirmed there was no evidence linking the headlight issue to the pothole impact and advised such damage would be unusual without an underlying issue. Despite this, and in the interest of resolving matters fairly, we authorised two hours’ labour on 12/01/26 to investigate further. We also confirmed that if evidence showed the fault was incident-related, we would ask the engineer to reconsider.
While standard practice is for customers to initially evidence unrelated faults at their own expense, we agreed to fund this preliminary investigation to support a fair and proportionate outcome.
We understand claims can be frustrating, particularly where there is disagreement over causation, but the decisions made were based on independent engineering assessment and the information available at each stage. We remain committed to treating all customers fairly and transparently.
Please follow the next steps as outlined in the final response you received from us if you are not happy with the outcome of the investigation.
Terrible web quoting system.
Please don’t try to use their quote system it is an absolute waste of time. I ended up getting insurance elsewhere.
17 February 2026
Unprompted review
Reply from Hagerty UK
Thank you for sharing your experience.
We’re sorry to hear that our quote system didn’t meet your expectations. We’re always reviewing and refining our tools, so feedback like this is valuable to us.
We appreciate you considering us and hope we may have the opportunity to assist you in the future.
Reply from Hagerty UK
Hello Bijay, thank you for your positive feedback and for choosing Hagerty UK for your insurance.
informative
You were helpful informative and very polite without being over bearing Easy to talk to and to ask questions about things without feeling stupid
2 February 2026
Reply from Hagerty UK
Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your car insurance.
Reply from Hagerty UK
Hello George, thank you for your positive feedback and for choosing Hagerty UK for your insurance.
Very quick and easy
Very quick and easy, never failed to answer any questions wats so ever!
And getting in touch via phone call is brilliant!
Made a quote online and received a phone call the next day, they gave me time to think and never bothered me until I phoned them back, and had me insured in no time!
Highly recommended!
31 January 2026
Reply from Hagerty UK
Hello Dean, i'm pleased to hear you had a great experience with us. Thank you for taking the time to leave us a positive review and choosing Hagerty UK for your classic car insurance.
Reply from Hagerty UK
Hello Uno, thank you for taking the time to leave us a positive review and for choosing Hagerty UK for your insurance.
Good easy service
2 February 2026
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty UK for your insurance.
very good price and quick to respond
3 February 2026
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback about your experience and for choosing Hagerty UK for your insurance.
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