Hader Institute of Education Reviews 

569
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and trainers for being supportive, knowledgeable, and genuinely caring during every step of the learning journey. Reviewers often mention that educators make complex topics easy to understand while creating an inclusive and interactive environment. Consumers also appreciate the quick response times and friendly customer service that help put their minds at ease. Though some reviewers noted challenges, such as unexpected burdens with filming roleplays or frustrations regarding communication during the enrolment process. A few people also mentioned that certain platform requirements or session structures felt overwhelming due to the sheer volume of information presented.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their supportive and knowledgeable approach.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting informative sessions and... See more

Customer service

People report positive experiences with customer service, noting that student advisors and trainers are... See more

Service

Clients share positive opinions on service, noting quick response times and well-facilitated sessions.... See more

Response time

Reviewers express high satisfaction regarding the quick response times they experience when seeking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far my experience has been nothing but faultless. Conor helped me every step of the way and went above and beyond to ensure I was able to keep my enrolment. I am going through some pretty intense f... See more

Company replied

Rated 5 out of 5 stars

I'm currently studying my Diploma of Mental Health with Hader, and I'm absolutely loving it! 🤗 I recently completed my role play assessments with Charlotte Kendrick and Jay Fleming, and I hones... See more

Company replied

Rated 5 out of 5 stars

Ashley Saddoo was very helpful, he guided me through the whole process of the course, payments etc. lovely & positive vibes! He didn’t pressure me into enrolling in the course unless he was absolutel... See more

Company replied

Rated 5 out of 5 stars

As someone who finds a difficult to communicate and socialise with other people, Lianne has given me the opportunity to be able to share my opinions and help me complete my goals. I 100% recommend. Li... See more

Company replied


Company details

  1. Adult Education School
  2. Educational Institution

Written by the company

Hader Institute of Education is one of Australia's highest-rated online RTOs — delivering nationally recognised qualifications in Mental Health, Youth Work, Community Services, and Alcohol & Other Drugs. We're 100% online and self-paced, with live trainer-led sessions, Guaranteed Work Placement through our partner SkilTrak, and interest-free payment plans from just $28 per week. But what our students talk about most isn't the courses — it's the people. Viki. Cayan. Blake. Duane. Charlotte. Trainers named by name in hundreds of reviews as the reason a student made it through. That level of care isn't accidental. It's the standard we hire to and the culture we build every day. If you're considering studying with us — you're in the right place. These reviews are from real students, at every stage of their journey. Read them, ask us anything, and when you're ready, book a free 30-minute call with one of our course advisors. No pressure. Just honest advice. Give us a call: 03 8362 3113 Book a meeting : https://calendly.com/student-recruitment-hader/30-minute-meeting www.haderinstitute.edu.au


Contact info

4.8

Excellent

TrustScore 5 out of 5

569 reviews

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4.8

All reviews

(569)

434 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke with a lady named Kim

I spoke with a lady named Kim, my problems are a bit upsetting and traumatising for me but speaking with Kim made it so much easier, she listened to everything I had to say then said she would see it through and would speak with my teacher and check back on me I a month, great service

23 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

When something feels upsetting and traumatising, having someone who truly listens, takes ownership and follows through with a promise to check back in — that's not just great service, that's genuine human care. Kim didn't just solve a problem. She showed up for a person. Thank you for trusting us with something so personal and know that we are absolutely here for you every step of the way. 🙌

Rated 5 out of 5 stars

Cindy is a great teacher and…

Cindy is a great teacher and facilitator . I’m enjoying this course and definitely learning new things

23 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

A great teacher and facilitator who makes learning new things genuinely enjoyable — that's Cindy and that's exactly the experience every learner deserves. When you're enjoying the journey AND growing every session, great outcomes are inevitable. Thank you for sharing this and keep going — the best is still ahead! 🙌

Rated 5 out of 5 stars

Phone Call - LSO Jen & Jo

I had a phone call with LSO Jen, yesterday (22.06.2026) regarding a few general enquiries. I really felt heard, listened to and very well respected by her. I recommend future or even current students to give her a call, if you are ever stuck or unsure of something as she will be more than happy to guide you in the right direction.

22 June 2026
Unprompted review
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Reply from Hader Institute of Education

Heard, listened to and deeply respected — that's Jen and that's exactly how every learner deserves to feel when they reach out. When someone guides you in the right direction with genuine warmth and care, that's the kind of support that keeps learners moving forward with confidence. Thank you for recommending Jen so warmly — and keep going, you've got a brilliant team behind you! 🙌

Rated 5 out of 5 stars

I could not recommend Hader highly…

I could not recommend Hader highly enough. Both Jack and Lester were so helpful through every step of the enrolment process. I always felt informed and well assisted and never once felt rushed.

15 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Informed, well assisted and never once rushed — that's the enrolment experience every learner deserves and Jack and Lester delivered it every step of the way. When two people work together to make one of the biggest decisions of your life feel completely supported and stress free, that's a team firing at its absolute best. Welcome to Hader — you made the right call and the whole team is behind you from day one! 🙌

Rated 5 out of 5 stars

Ritu is so great and easy to follow she…

Ritu is so great and easy to follow she gives us time to understand the questions and is patient with the answers. She makes you feel comfortable and able to talk with the group.

18 June 2026
Unprompted review
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Reply from Hader Institute of Education

Great, easy to follow, patient and creating a space where every learner feels comfortable enough to speak up and connect with the group — that's Ritu and that's the learning environment every person deserves. When patience meets clarity meets genuine warmth, real learning happens. Thank you for sharing this and keep going — great things are ahead! 🙌

Rated 5 out of 5 stars

Divina is an incredible teacher

Divina is an incredible teacher, always kind and supportive, you really can feel she love her job and answer with patience every question, is really lovely have an so great experience in the class

18 June 2026
Unprompted review
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Reply from Hader Institute of Education

Incredible, kind, supportive and so clearly passionate about what she does that learners can feel it in every session — that's Divina and that's exactly the kind of teacher who changes lives. When patience and love for the job shine through every answer and every interaction, learning becomes something truly special. Thank you for sharing this so warmly and keep going — you're in brilliant hands! 🙌

Rated 5 out of 5 stars

Ritu's experience is invaluable

Ritu's experience is invaluable. I enjoy listening to her. Then she encourages participation from the group.

18 June 2026
Unprompted review
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Reply from Hader Institute of Education

Invaluable experience, a joy to listen to and bringing the whole group into the conversation — that's Ritu firing on all cylinders. When real-world expertise meets genuine engagement, learning becomes something you carry with you long after the session ends. Thank you for sharing this and keep going — the best is still ahead! 🙌

Rated 5 out of 5 stars

Ritu has been great loving the course

18 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Great teacher and loving the course — that's the combination that leads to outstanding outcomes. Thank you for sharing this and keep going — with Ritu in your corner the best is absolutely still ahead! 🙌

Rated 5 out of 5 stars

Cayan Erdogdu delivers an excellent…

Cayan Erdogdu delivers an excellent presentation of the subject matter discussed. He allows participation and provides further details.

17 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Excellent presentation, open participation and always going further to make sure every learner walks away with more than they came in with — that's Cayan and that's the standard of teaching that builds real practitioners. Thank you for sharing this and keep going — you're learning from one of the best in the business! 🙌

Rated 5 out of 5 stars

Very interactive and easy to follow

Very interactive and easy to follow, was a fun class and the trainer was great

17 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Interactive, easy to follow and genuinely fun — that's the trifecta that turns online learning from something you have to do into something you genuinely look forward to. A great trainer making it all come together. Thank you for sharing this and keep going — the best is still ahead! 🙌

Rated 5 out of 5 stars

Fantastic teaching

great down to earth attitude by host

17 June 2026
Unprompted review
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Reply from Hader Institute of Education

Down to earth, approachable and making every learner feel completely at ease — that's the kind of teaching that creates a room where real learning happens. Thank you for sharing this and keep going — great things are ahead! 🙌

Rated 5 out of 5 stars

Enjoyed the class facilitated by Cindy…

Enjoyed the class facilitated by Cindy Lesley

17 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Enjoyed and facilitated brilliantly by Cindy — that's exactly the experience every learner deserves. Thank you for taking the time to share this and keep going — great things are ahead! 🙌

Rated 5 out of 5 stars

I had Ritu only for two session and she…

I had Ritu only for two session and she was very good, enjoy the classes, she explained everything very well, had lots of patience with us.
Lovely teacher and very knowledgeable

17 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Two sessions and already leaving a lasting impression — that's Ritu. Patient, clear, knowledgeable and genuinely lovely to learn with. When a trainer makes that kind of impact in just two sessions imagine what the whole journey looks like. Thank you for sharing this and keep going — you're in brilliant hands! 🙌

Rated 5 out of 5 stars

Ritu Sama- I appreciate you very much

Ritu Sama- I appreciate you very much!
I enjoyed and learnt a lot with her way of teaching! I like the way she repeats everyone’s response and makes the words in a more understandable words/manner for me!
And before she starts a new topic she runs a quick summary of lessons from the previous topics! She never fails to ask the class if there’s any questions and get the class engaged in conversations! She’s full of positive praises and gratitude for everyone who responded to her questions and teachings. I don’t speak in the class for many are already engaged with the lessons, but I listen well and show my video as my sign of respect to her! Thank you Ritu! Hope to get a chance to sit on one of your classes again someday! Take care and God bless you!

16 June 2026
Unprompted review
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Reply from Hader Institute of Education

his moved us deeply — thank you for sharing it so beautifully. Rephrasing responses so every learner can understand, running summaries before new topics, always checking for questions, praising every contribution and creating a space where even someone who listens quietly feels completely respected and valued — that's Ritu at her absolute finest. Your attentiveness and respect speak volumes about the kind of practitioner you're becoming. Thank you for being in that room. God bless you too! 🙌

Rated 4 out of 5 stars

it is a great experience

it is a great experience, ritu did a fine job

16 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

A great experience and a fine job from Ritu — that's exactly the standard we hold every session to at Hader. Thank you for sharing this and keep going — the best is still ahead! 🙌

Rated 5 out of 5 stars

Ritu has been a wonderful teacher as…

Ritu has been a wonderful teacher as she is well informed about the course and putting the information across to her students.

16 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Well informed, clear and putting complex information across in a way that every learner can absorb and apply — that's Ritu and that's the standard we hold every trainer to at Hader. A wonderful teacher who makes sure the knowledge doesn't just land but sticks. Thank you for sharing this and keep going — great things are ahead! 🙌

Rated 5 out of 5 stars

Was very informative and helpful.

16 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Informative and helpful — exactly what every session should be. Thank you for taking the time to share this and keep going — great things are ahead! 🙌

Rated 4 out of 5 stars

Cayan answers all questions clearly and…

Cayan answers all questions clearly and uses real life examples and experiences. He is patient and takes time to always make sure all students are clear on the content he is delivering.

15 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Clear answers, real life examples, patience and making absolutely sure every single learner is across the content before moving on — that's Cayan and that's the mark of a truly exceptional trainer. When no learner gets left behind and real world experience brings the content to life, that's learning that actually sticks. Thank you for sharing this and keep going — you're in brilliant hands! 🙌

Rated 5 out of 5 stars

I am loving my weekly lectures

I am loving my weekly lectures. The teacher is amazing she is easy to chat to and very knowledgeable. I love learning with a great group of likeminded people. Very happy with my decision to go ahead with Hader Institute.

14 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Loving the weekly lectures, learning alongside like-minded people and completely confident in the decision to choose Hader — that's everything we work toward every single day. When a learner is happy, engaged and surrounded by a community that drives them forward, great outcomes follow naturally. Thank you for sharing this and keep going — the best is absolutely still ahead! 🙌

Rated 2 out of 5 stars

I have to be real

I have to be real, people need to have this information before committing to Hader.
On line reads as " Self passed, remote learning". This would sound perfect to many.
I committed to this course, it is paid in full. I started back in 2023.The course seemed different then. I had to take a break and return again. On the very first 2 weeks of returning, I came across " ROLE PLAYS". the difficulty with role plays. It instantly required you to find 3-4 people to practice and record these role plays.
When you go into your student learner book. It becomes role play after role play. They release that it was 50 role plays cut down to 29. It is phenomenal. As a remote learner, It was a HUGE challenge to weekly find family,friends to rehearse scripts, record and edit the scenes. I personally had not a single person that had that time to give up. I faced the challenge that also people were confused on being recorded and their images submitted to an institute that had no affiliation to them. It became a huge challenge. I ended up doing some research and going over this, the course should have explicitly given people information on these exact details as it was a huge majority of the course.
The course directs you to an on line student chat room to source other people out to make these recordings. On my first day on the chat room. I was suddenly being called by a man. Over and over again. I messaged him twice to explain I could not speak, and for him to write a message. He kept calling. Now I was instantly put off. I had never had contact with him. We have never interacted and my message was clear I did not want to interact one on on through a phone conversation. Personally, I have some strong boundaries in my life that I feel safe with and this chat room is not where I want to be. I did research on this chat room. The chat room has no safety or privacy settings. Once you log in anyone from anywhere in Australia who has joined the course can contact you instantly. There are only rules set by the Institute, no actual settings in this site giving concent to people you wish to communicate with.
( Friend requests) I have deleted the chat room.
All these things were huge things for me, as all of it is unknown until you sign your documents and begin the course.
The remote learning, really suited me. I was not prepared to have such heavy bourden on filming and recording, filming and recording family, friends and even my own images being submitted. I do not have an on line presence for safety reasons. I don't have people to forfill those excessive productions or people who think it is reasonable to be included in the course I committed to.

Be WISE. Think about it. It's been a heavy bourden on me. I did not foresee or have any of the information first hand to make an informed decision if this was a course I could complete. I searched and I searched through the course outline to see if I had made a mistake or missed something when I signed up. I did not. The course description is very vague. The amount of recording is heavy and it is difficult to research and complete assignments at the same time because these recordings are weekly. I was even put off trying to co-ordinate times with people over and over and over again as it " self passed" how on earth could I co ordinate this many recordings with people when I signed up to study at my pase. .I looked into Tafe and other institutions. They have simulated scenarios and actors that you book in with. It is organised by the Institute. This course puts the entire weight of it on the student. The also seem to only have up to 10max 15 role plays to finish. This course started at 50!!!! That is 5 month. It is accessible.

Anyway. Be mindful. The students enrolled did not have knowledge of this huge challenge

13 June 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Thank you for taking the time to share this so honestly and in such detail — this kind of feedback takes courage and we genuinely respect it. You raise important points about role play requirements, the student chat platform safety settings, and the clarity of our course descriptions. These are legitimate concerns and we hear you. We're sorry your experience has been this challenging — no learner should feel the weight you've described. We'd really welcome the opportunity to speak with you directly and work through this together. Please reach out to info@haderinstitute.edu.au and we will personally make sure you are heard and supported.

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