I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
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Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Outstanding service from Nicole Jooste
I am in the final stage of selling my property and want to leave this review specifically for Nicole Jooste@ Haus Block Managament, who looks after the lease sales enquiries. We’ve had a few urgent situations during the sale process and Nicole always understood the importance and delivered a fantastic service. She was super professional, very competent and friendly. For anyone who requires support at the lease sales department @ Haus, please ask for Nicole as I can’t recommend her enough.
12 January 2026
Unprompted review
Reply from Haus Block Management
Dear Julia C,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We are delighted to hear that Nicole was able to support you so effectively during the final stages of your sale.
We will be sure to share your kind feedback with her and wish you all the best moving forward.
Regrads,
Haus Block Management
Great service by Genavieve Williams
Great service by Genavieve Williams. Quick and professional.
12 January 2026
Unprompted review
Reply from Haus Block Management
Dear Casper Doorten,
Thank you for your positive review. We are pleased to hear that you received quick and professional service.
Regards.
Haus Block Management
House sale
Recently sold my Property with HAUS and was kept upto date all the way from
Start to finish . Heather and the team were amazing even keeping me in touch from both sides and were there for any questions I needed answering - Wouldn’t use anyone else . Thankyou to all
9 January 2026
Unprompted review
Reply from Haus Block Management
Dear Sue Nicholls,
Thank you very much for taking the time to leave such a kind review. We are delighted to hear that you felt supported throughout the process. We wish you all the very best for the future.
Regards,
Haus Block Management
Many Thanks to the Following HAUS Employees
HAUS are the Property Management Company for my block and I have been very impressed with them. We have had a challenging year, with some major section 20 works completed, and I would like to thank Iain Gray and Ashley Britz of the Major Works Team for facilitating the works in such a professional and effective manor. Many thanks to Kazumi Taguchi the property manager for facilitating everything and keeping us all informed. I'd like to thank Luk Ker-Fox for facilitating our FRAEW inspection and report which was greatly appreciated and critical for my flat sale. I'd like to thank Nicole Jooste who has been such a huge help in facilitating responses to Solicitor queries during the sales process for my flat as she has been extremely responsive and helpful throughout. I'd like to thank Cameron Butler in the Fire Safety Compliance team who helped me find a company to do my fire door remediation works when no one else would do it, which was essential for my sale.
6 January 2026
Unprompted review
Reply from Haus Block Management
Dear Jen Redmon,
Thank you very much for taking the time to share such thoughtful feedback.
We are pleased to hear that you felt well supported throughout the Section 20 process, fire safety matters, and during the sale of your flat. It’s great to know that the team’s communication, responsiveness, and willingness to help made a difference.
Your comments will be shared with the wider team, and we’re grateful for your recognition of the effort that went into supporting you. We wish you all the best going forward.
Regards,
Haus Block Management
Ellen Fordham Property Manager
Since Ellen Fordham has become our Property Manager I have noticed a huge difference. Things are being resolved and items are not being left for months with no follow up.
Ellen is extremely approachable and actually seems to care about the ongoing issues we have. We have gone back to monthly Director’s Meetings which I haven’t had since Pawan left.
I am very happy that Ellen is our PM and hopefully HAUS doesn’t decide to ‘move everything around again’ as they seem to do fairly frequently. It causes issues as the new PM then has to get up to speed with everything and you end up having to go through items numerous times.
Thanks Ellen for the difference you have made and continue to make. You are making the experience of being a Director a lot less stressful.
5 January 2026
Unprompted review
Reply from Haus Block Management
Dear Mrs Claire Ssali-Cardy,
Thank you so much for taking the time to share this feedback.
Ellen genuinely cares about the developments she manages, and it’s encouraging to know that this is coming across in her day-to-day work.
We also appreciate your feedback around continuity and the importance of stability in property management, particularly from a Director’s perspective.
Thank you again for your kind words and for recognising the effort being made. We’re pleased that Ellen has helped make the role a little less stressful for you.
Regards,
Haus Block Management
Very repsonsive and always polite and a…
Very repsonsive and always polite and a pleasure to deal with- thank you Genavieve! :)
19 December 2025
Unprompted review
Reply from Haus Block Management
Dear Kanom Bibi,
Thank you for your lovely feedback. We are pleased to hear that Genavieve has been a pleasure to deal with.
Regards,
Haus Block Management
Friendly efficient team
I’ve always found the Haus team to be efficient and friendly. Genavieve Williams Was very helpful in resolving my recent sublet query
23 December 2025
Unprompted review
Reply from Haus Block Management
Dear Ian Taylor,
Thank you for taking the time to share your feedback. We are delighted to hear that Genavieve was able to assist you in resolving your query.
Regards,
Haus Block Management
Prompt handling by Genavieve Williams…
Prompt handling by Genavieve Williams to get my registration updated. This was after some difficulty in trying to find someone who would deal with my request.
18 December 2025
Unprompted review
Reply from Haus Block Management
Dear Fred,
Thank you for your review. We are very happy to hear that Genavieve was able to assist and provide the support you needed.
Regards,
Haus Block Management
Very responsive
Ethan always does his best to move issues forward as quickly as possible and has a good knowledge of the relevant law. Our development had some very complicated issues when we came to HAUS and Ethan has made great progress.
11 December 2025
Unprompted review
Reply from Haus Block Management
Dear Caroline Whiteley,
Thank you for taking the time to leave this feedback. We are delighted to hear that Ethan has been able to assist effectively and make progress on the issues at your development. We appreciate your recognition of his knowledge and dedication.
Regards,
Haus Block Management
Great Communication
I am a Financial Director at one of the buildings that Haus manage. We collectively own the freehold and this is our second managing company. I have personally learnt so much about building management and how to manage the Companies we pay to manage us. The first Company we thought were doing really well but they managed to hide issues and didn't manage well. What I have loved about Haus is they have been transparent, unearthed the issues and have worked alongside us to get to resolution. The secret to success is partnership. I feel they genuinely work in partnership with us. I want to particularly call out Ellen Fordham, who is our day to day support. Her partner in the business is Chanel De Waal. I have also learnt that there are always issues within a building and it's easy to complain. So I thought it would be kind to offer thanks. Both Ellen and Chanel have always been quick to respond, never over promise but keep us, as Financial Directors informed. Thank you
10 December 2025
Unprompted review
Reply from Haus Block Management
Dear Anonymous,
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that our approach to transparency and partnership has made a positive impact.
We are especially pleased that Ellen and Chanel’s efforts have been noticed. Your feedback about the importance of partnership resonates deeply with us, as it reflects exactly the way we aim to work with all our clients.
Thank you again for your kind words and for acknowledging the team. It’s always rewarding to know that our efforts are helping clients feel informed and supported in managing their buildings.
Regards,
Haus Block Management
Generally a good helpful responsive…
Generally a good helpful responsive team. Had a couple of issues re tenants I needed help with and Genevieve Williams was excellent.
8 December 2025
Unprompted review
Reply from Haus Block Management
Dear James Middlehurst,
It’s great to hear that Genevieve could provide the help you needed. We really appreciate you taking the time to let us know.
Regards,
Haus Block Management
2 star 💫 is generous
2 star 💫 is generous! It’s a remote company despite their address in soda studios in Hackney. They do love a good trust pilot review. But unfortunately after 3 years ago since they took over it’s just worse and worse. Needless to say more smiley 😃
1 October 2025
Unprompted review
Reply from Haus Block Management
Dear 243698,
We’re sorry to hear that you feel the service has declined, and we appreciate you sharing your concerns.
While some of our work is carried out remotely, we also have well-established offices from which we actively manage our developments, which is located at Soda Studios in Hackney.
We used the platform’s function to request your details, but we are still awaiting a response. We would very much welcome the opportunity to understand and address the specific issues you are referring to. If you are willing to share more information, please reach out to us and we will be happy to assist.
Regards,
Haus Block Management
It has been truly great to receive a…
It has been truly great to receive a wonderful service from Nicole Harris. Many thanks Nicole.
Yasmin (Centre Court LTD)
20 November 2025
Unprompted review
Reply from Haus Block Management
Dear Yasmin,
Thank you for your feedback! We are so pleased Nicole could provide such great service.
Regards,
Haus Block Management
Thanks Genavieve for resolving my…
Thanks Genavieve for resolving my portal access issue.
5 December 2025
Unprompted review
Reply from Haus Block Management
Dear James H,
Thank you for your feedback!. We are glad we could help resolve your portal access issue
Regards,
Haus Block Management
Help from fire-safety compliance manager
I'd like to specifically call out Cameron Butler as being extremely helpful from Haus - he has been extremely responsive and in particular has helped me cut through a lot of jargon to give me clear and straightforward help to sort fire-safety matters. Many thanks
25 November 2025
Unprompted review
Reply from Haus Block Management
Dear Rob Mosley,
Thank you for your feedback. We are pleased to hear that Cameron was able to assist you clearly and efficiently. Your comments are appreciated, and we are glad the support provided has been helpful.
Regards,
Haus Block Management
I am happy with my experience i dealt…
I am happy with my experience i dealt with Cameron Butler who was very responsive and thorough with those responses along with being welcoming and understanding of my questions so i would certainly recommend Haus block management and particularly Cameron, thank you
1 December 2025
Unprompted review
Reply from Haus Block Management
Dear Samantha Jackson,
Thank you for taking the time to leave a review. We are pleased to hear that your interactions with Cameron were positive and that his responsiveness and support were helpful throughout your experience. Your recommendation is valued, and we appreciate you sharing it.
Regards,
Haus Block Management
Superb and refreshing change from Rendall and Rittner
My experience with HBM felt like the agents were on my side, with the property sale process, with the correspondence, with the issues within the development itself. The experience beats hands down the previous managing agent Rendall and Ritter.
28 November 2025
Unprompted review
Reply from Haus Block Management
Dear Ania Lichota,
Thank you for taking the time to share your feedback. We are pleased to hear that your experience with Haus has been positive and that our team has been able to support you throughout the process. We appreciate your kind comments and remain committed to providing a high standard of service to all residents.
Regards,
Haus Block Management
Unprofessional
This management company took over management of my building just as I moved in. I paid an open invoice from the previous management company several days before Haus took over, but now Haus is chasing me for that balance - and refusing to talk to the previous manager about issues with the handover.
Instead, they told me to get the previous management company to refund me so I could pay them.
27 November 2025
Unprompted review
Reply from Haus Block Management
Dear Jelmer,
We are sorry for any confusion during the handover from the previous management company. Outdated statements were initially provided to us during the handover, but we received the updated statements on 5 December 2025 and have updated all accounts accordingly. Updated statements will also be issued to residents in due course.
We appreciate your patience while this was resolved.
Regards,
Haus Block Management
Nicole was a precious resource
Nicole was a precious resource: she followed up and resolved the work planned for the boiler promptly and kindly, warning us in advance of any visits by technicians to the house and
25 November 2025
Unprompted review
Reply from Haus Block Management
Dear Renata,
Thank you so much for sharing this feedback. It’s wonderful to hear that Nicole kept you informed and ensured the boiler works were handled smoothly. We value communication and reliability, so knowing this came through in your experience is truly appreciated.
Regards,
Haus Block Management
Davida Fouche
All and any documents requested and or any issues were dealt with swiftly and efficiently and excellent communication throughout
25 November 2025
Unprompted review
Reply from Haus Block Management
Dear Bridge McFarland LLP,
Thank you for taking the time to leave this feedback. We’re pleased to know that communication has been clear and that your requests were handled efficiently.
Regards,
Haus Block Management
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