In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communicatio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I am happy with my experience i dealt…
I am happy with my experience i dealt with Cameron Butler who was very responsive and thorough with those responses along with being welcoming and understanding of my questions so i would certainly recommend Haus block management and particularly Cameron, thank you
1 December 2025
Unprompted review
Reply from Haus Block Management
Dear Samantha Jackson,
Thank you for taking the time to leave a review. We are pleased to hear that your interactions with Cameron were positive and that his responsiveness and support were helpful throughout your experience. Your recommendation is valued, and we appreciate you sharing it.
Regards,
Haus Block Management
Superb and refreshing change from Rendall and Rittner
My experience with HBM felt like the agents were on my side, with the property sale process, with the correspondence, with the issues within the development itself. The experience beats hands down the previous managing agent Rendall and Ritter.
28 November 2025
Unprompted review
Reply from Haus Block Management
Dear Ania Lichota,
Thank you for taking the time to share your feedback. We are pleased to hear that your experience with Haus has been positive and that our team has been able to support you throughout the process. We appreciate your kind comments and remain committed to providing a high standard of service to all residents.
Regards,
Haus Block Management
Unprofessional
This management company took over management of my building just as I moved in. I paid an open invoice from the previous management company several days before Haus took over, but now Haus is chasing me for that balance - and refusing to talk to the previous manager about issues with the handover.
Instead, they told me to get the previous management company to refund me so I could pay them.
27 November 2025
Unprompted review
Reply from Haus Block Management
Dear Jelmer,
We are sorry for any confusion during the handover from the previous management company. Outdated statements were initially provided to us during the handover, but we received the updated statements on 5 December 2025 and have updated all accounts accordingly. Updated statements will also be issued to residents in due course.
We appreciate your patience while this was resolved.
Regards,
Haus Block Management
Nicole was a precious resource
Nicole was a precious resource: she followed up and resolved the work planned for the boiler promptly and kindly, warning us in advance of any visits by technicians to the house and
25 November 2025
Unprompted review
Reply from Haus Block Management
Dear Renata,
Thank you so much for sharing this feedback. It’s wonderful to hear that Nicole kept you informed and ensured the boiler works were handled smoothly. We value communication and reliability, so knowing this came through in your experience is truly appreciated.
Regards,
Haus Block Management
Davida Fouche
All and any documents requested and or any issues were dealt with swiftly and efficiently and excellent communication throughout
25 November 2025
Unprompted review
Reply from Haus Block Management
Dear Bridge McFarland LLP,
Thank you for taking the time to leave this feedback. We’re pleased to know that communication has been clear and that your requests were handled efficiently.
Regards,
Haus Block Management
Brenton has organised a door inspection…
Brenton has organised a door inspection very promptly. Him and his team were punctual, friendly and professional! Great experience overall!
24 November 2025
Unprompted review
Reply from Haus Block Management
Dear Anton Kondratov,
We really appreciate you sharing this positive experience. It’s great to hear the inspection was arranged quickly and that the team made a good impression. We’re glad everything went smoothly and are here if you need any further assistance.
Regards,
Haus Block Management
Kholelwa helped me with the moving out…
Kholelwa helped me with the moving out process and was really helpful and responsive the whole time. The one high point of a very stressful sale!
23 November 2025
Unprompted review
Reply from Haus Block Management
Dear Helen,
Thank you so much for taking the time to leave this review! We are really glad Kholelwa could make your moving out process easier and be there for you during such a stressful time.
Wishing you all the best in your next chapter.
Regards,
Haus Block Management
A property-wide fire door inspection…
A property-wide fire door inspection was announced for (roughly) the second 'half of November 2025. The HAUS website, for some reason, would not give me access to the portal for making reservations for this purpose. Brenton Steenkamp was most helpful in sorting this and making our reservation.
14 November 2025
Unprompted review
Reply from Haus Block Management
Dear Vladimir Berezansky,
We are happy to hear that you had such a positive experience with Brenton and that he was able to assist you to your satisfaction. Thank you for sharing your feedback!
Regards,
Haus Block Management
Very helpful and responsive
21 November 2025
Unprompted review
Reply from Haus Block Management
Dear Tim F,
Thank you for your feedback! We’re glad to hear you found our support helpful and responsive.
Regards,
Haus Block Management
Enure you get a personal service via a reliable locally based property manager.
After disastrous experience over many years when managed by the housing association ISHA we decided to take over and formed a Right To Manage Company. We knew that we could not manage all the admin or collect service charges but had very extensive skills and contacts within the block. We agreed with HAUS that we would organise and undertake maintenannce issues and safety checks and leave all admin and accounts etc to them. For some years now they have struggled with this arrangement, communication was very poor, largely because most of their staff are based in South Africa where many Property Managers actually live which explaining why they had never been to our building!! They run some properties from a distance which may work with some blocks but certainly not with more complex arrangements. HAUS did not reveal that management was done remotely but we were persistant and with the essential help and personal committment of one person, Dilber Karagoz we now have a good property manager and a single line of contact through him. Personal contact with one reliable person who knows the building and it's residents is essential to the working of a good management system, the remote system cannot provide a service and what is remote in our set-up is still sluggish. Our now workable system was made possible by one person in HAUS, Dilber Karagoz and after huge effort by all of us.
1 November 2025
Unprompted review
Reply from Haus Block Management
Dear Raymond Attfield,
Thank you for your feedback. We’re pleased that the current management arrangement is working well for your building and that our team continues to support you effectively.
Regards,
Haus Block Management
My experience is that they only do the…
My experience is that they only do the minimum amount of work in the estate such hoovering and empty the bins there no maintenance and have to keep chased over and over again such fixing doors , gates , lights carpet cleaning and the foyer floor in my building looks disgusting full of dirt the walls after almost 6 years never had a single coat of paint to maintain the entrance clean. So we paid for a service charge and we don’t get the service that we need to maintain a building this management company it’s inefficient and disorganised.
20 November 2025
Unprompted review
Reply from Haus Block Management
Dear Marcia,
As we could not locate your details on our system, we used the platform’s function to request more information. We are still waiting for a response.
Could you please contact me at natasha@h-bm.co.uk and provide me with your details so I can investigate the issues you have?
Regards,
Natasha Theodore
Easy and efficient booking and customer…
Easy and efficient booking and customer service
12 November 2025
Unprompted review
Reply from Haus Block Management
Dear Marissa,
Thank you for taking the time to leave a review. We are glad the booking process was straightforward and that our team was able to provide the support you needed.
Regards,
Haus Block Management
Cameron Butler
Cameron Butler
Cameron Butler went above and beyond to help me understand fire safety regulations. He answered dozens of my questions very quickly and knowledgeably, even when it was beyond his job to do so. He has helped our company save money on unnecessary changes to our property. I really appreciate his help and patience!
19 November 2025
Unprompted review
Reply from Haus Block Management
Dear Kaly Cerqueira,
Thank you for sharing your experience. We are really pleased to hear how helpful Cameron has been in guiding you through the fire safety requirements. His willingness to answer your questions thoroughly and promptly is exactly the level of support we aim to provide.
Regards,
Haus Block Management
very helpful
My dealings have primarily been as a solicitor in purchase transactions with Kholelwa Tshomi who I have found to be helpful, efficient and very communicative. It has been very good to have him dealing with my matters.
19 November 2025
Unprompted review
Reply from Haus Block Management
Dear Steve Ward,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Kholelwa. We genuinely appreciate your comments and hope to continue supporting you in any future matters.
Regards,
Haus Block Management
Disappointing
Initially when HAUS took over the management of our property (in SE London), they were really good and prompt in responding to queries.
But this year their service levels have gone down considerably, they barely respond to the tickets raised on the portal for months, our property looks shabby (we had cladding remediation work completed recently), plenty of maintenance issues that are not addressed and we pay upwards of 2.5k in service charge per year (excluding insurance).
Really disappointing how they've gone downhill.
If you need to trace back the inactions, please check open tickets on the Haus Portal from following team members at Haus:
- Celsi Van Rooijen
- Luke Ker-Fox
- Jay Watson Team
UPDATE on 30/01/2026: Haus has changed the management team soon after this review, we now have Emile Strydom in charge of our property, but the same old issue - no updates on issues posted by residents on the Haus Portal - we are once again left ignored and disappointed.
19 November 2025
Unprompted review
Reply from Haus Block Management
Dear Marc,
As we could not locate your details on our system, we used the platform’s function to request more information. We are still waiting for a response.
Could you please contact me at natasha@h-bm.co.uk and provide me with your details so I can investigate the issues you have?
Regards,
Haus Block Management
My five star review is specifically for…
My five star review is specifically for Lizanne, who I've dealt with for a few years now. She has helped promptly with the "living" matters that are really important to our block, such as the ordering of new keys, maintenance and gardening. She is excellent at communicating and always courteous... a pleasure to work with.
18 November 2025
Unprompted review
Reply from Haus Block Management
Dear Krystyna Gajda,
Thank you so much for your wonderful review. We are delighted to hear that Lizanne has been consistently helpful and responsive It’s always our goal to make sure residents’ needs are handled promptly and courteously, and it’s great to know this has been your experience.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear Oleg Baltag,
We are sorry that you felt the need to leave this review. Your feedback does not specify any particular issues, and our records indicate that we have not received any maintenance requests or correspondence from you since 2022. If there are any current concerns, we would be happy to assist and encourage you to submit any issues via the portal or contact us directly so we can address them promptly.
Regards,
Haus Block Management
Haus Block Management will dupe you
I really don't understand how this company has so many good reviews. It must be fake reviews. My experience with them is that they have terrible communication. They behave like they own the building. They get offended if residents complain when they charge for a service they don't provide. However, they are very quick to collect the monthly payments. It is disgraceful to witness how little they care for customers. Block Haus Managemen should banned as a managing agent.
1 November 2025
Unprompted review
Reply from Haus Block Management
Dear Henry Ovey,
We are sorry you felt the need to write this review. While your review does not specify the exact nature of your concerns, we have reviewed the recent communication with you and noted the issues you raised regarding the tree maintenance works. Clear explanations were provided regarding the purpose of the works, the associated safety considerations, and the options available to residents.
We understand that your dissatisfaction appears to stem from the request to temporarily move vehicles from the work zones and from the clarity of the initial map provided. These measures were issued purely as a health and safety precaution for essential tree maintenance works. Additional guidance and support for alternative parking were offered to ensure your vehicle could remain safe during the works.
As a tenant, any matters regarding your lease, including parking rights, are managed by your landlord. While we are happy to provide guidance on the works themselves, questions relating to your tenancy or lease obligations should be raised with your landlord, who can liaise with us as needed.
We remain committed to professional management, transparent communication, and the safety and wellbeing of all residents.
Regards,
Haus Block Management
They dupe and lie
Very bad service from this so-called Managing Agent. They charge for a service they do not provide. Then they will lie to cover up the fact that all the money is for profit. I really hope that the Government can speed up the leasehold reform so people don't have to be duped by these individuals.
13 November 2025
Unprompted review
Reply from Haus Block Management
Dear Bill Harford,
As we could not locate your details on our system, we used the platform’s function to request more information, however, we have not received a response. Since no specific issues have been raised, we encourage you to contact us directly with any concerns so that we can fully understand them and work to provide a resolution.
Kind regards,
Haus Block Management
Contacted Haus to set up appointment.
Contacted Haus to set up appointment.. Dealt with Brenton Steenkamp who responded quickly and I was able to secure the appointment requested.
12 November 2025
Unprompted review
Reply from Haus Block Management
Dear Amanda,
Thank you for your feedback. We are glad Brenton could assist you promptly and help arrange your appointment.
Regards,
Haus Block Management
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