I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealing with Chloe H
Dealing with Chloe H. has been a lifesaver. During a difficult period, Chloe really came through for me and my family- I cannot be more grateful for the level of compassion and assistance.
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Jacqueline Yap,
We truly appreciate your thoughtful review. Supporting residents during difficult situations is incredibly important to us, and we’re glad you felt well assisted. Your comments will certainly be shared with Chloe.
Regards,
Haus Block Management
certificate assistance
Davina assisted very promptly with a certificate required by Land reg, She was very kind and took the time to call me personally rather than email requesting information
much appreciated
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Katherine Mumford,
We appreciate you taking the time to leave a review. It’s great to know you felt supported throughout the process. Your feedback means a lot to the team.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear RV,
Thank you for your review. We’re glad your experience was a positive one and truly appreciate your comments.
Regards,
Haus Block Management
speed and efficiency of action.
I write to commend the speed and efficiency of actions by Brenton Steenkamp. Requests were dealt with promptly and professionally for which I am pleased.
4 February 2026
Unprompted review
Reply from Haus Block Management
Dear John Agboola,
We appreciate your kind comments. It’s great to hear that your request was handled to your satisfaction, and we’re grateful you took the time to let us know.
Regards,
Haus Block Management
Excellent support with parking issues
I’m especially thankful to McKyle who liaised with parking services on our behalf to obtain our permit and resolve issues with fines incurred. Many thanks indeed!
5 February 2026
Unprompted review
Reply from Haus Block Management
Dear Andrew Laird.
We really appreciate you taking the time to share this. It’s great to know the situation was resolved smoothly and that you felt well assisted along the way.
Regards,
Haus Block Management
Brenton Steenkamp did a great job…
Brenton Steenkamp did a great job arranging a fire door inspection visit. The communication was clear with quick follow-up. He is a reliable member of Haus Block Management staff.
4 February 2026
Unprompted review
Reply from Haus Block Management
Dear Daniel,
Thank you for your feedback. We’re pleased to hear that your experience was handled efficiently and that the service met expectations. We appreciate you taking the time to share this.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear Zhan Wang,
Thank you for your review. We’re pleased to hear that you were happy with the response time.
Regards,
Haus Block Management
I received prompt and helpful and kind…
I received prompt and helpful and kind assistance from Nicole in taking time to contact the Sippi parking permit team on my behalf when I needed to arragne a visitors parking permit for my builder to attend at short (2 days) notice and I found my account had been deleted and also wasn’t able to log onto the Haus portal due to password having been changed. Nicole emailed Sippi the next morning fully explaining my situation and the urgency of this situation and I received a response from the Sippi team the following morning. Thank you for your kind assistance with helping me to resolve this, i really appreciate it.
Sincerely
Beatrice
28 January 2026
Unprompted review
Reply from Haus Block Management
Dear Beatrice Leadbetter,
We are pleased to hear that you had a positive experience and that the support provided was helpful. Your comments are greatly appreciated, and we will be sure to share your kind words with Nicole.
We are committed to providing a responsive and supportive service, so it’s encouraging to receive feedback like this.
Regards,
Haus Block Management
Matthew Turner was really helpful and…
Matthew Turner was really helpful and quick.
Provided answers to all questions for solicitor and management pack sent fast.
25 January 2026
Unprompted review
Reply from Haus Block Management
Dear Helen Vickers,
Thank you for your feedback. We are happy to hear that Matthew was able to assist and that you were satisfied with the support provided. We appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Good service
Excellent service from Brenton, professional and efficient.
26 January 2026
Unprompted review
Reply from Haus Block Management
Dear Gianmarco Dulanto Cam,
Thank you for your feedback. We appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Log-in assistance
I required assistance to log-in to the portal as for some reason i could no longer log-in.
Genavieve Williams was quick, efficient and very helpful indeed.
28 January 2026
Unprompted review
Reply from Haus Block Management
Dear Bo,
Thank you for your feedback. We are happy to hear that you were satisfied with the service and support provided. Your comments are appreciated.
Regards,
Haus Block Management
We havePositive Experience with HAUS Block Management had a positive experience…
We have had a positive experience working with HAUS Block Management. In particular, Kholelwa has been professional, helpful, and a pleasure to deal with. Communication has been clear and efficient, and the overall service has been well organised and responsive. I would be happy to work with HAUS Block Management again and would not hesitate to recommend their services.
29 January 2026
Unprompted review
Reply from Haus Block Management
Dear AdamsKaye Ltd,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience working with our team and that Kholelwa’s professionalism and support made a difference. We are glad the communication and overall service met your expectations, and we appreciate your recommendation.
Regards,
Haus Block Management
We were pleased to work with your team…
We were pleased to work with your team and appreciate your prompt responses and assistance, particularly in providing the statements at short notice to enable us to prepare the apportionments. Great service from Kholelwa Tshomi
22 October 2025
Unprompted review
Reply from Haus Block Management
Dear Thisuri Heenthilake,
Thank you for your kind feedback. We are pleased to hear that Kholelwa was able to support you and that you were happy with the assistance provided. This is the level of service we strive to deliver, and we appreciate you taking the time to share your experience.
Regards,
Haus Block Management
An exceptional lady in legals
I have struggled for months to get certificates needed to sell my property until I met Nicole Juste in the Legal Department. Nicole was pro active and helpful from the start and over a period of six months she did all she could to get the documents I needed . Nicole responded promptly to my every request , she gave feedback , up dated me on progress and was consistently kind and helpful . Unfortunately I cannot say this about all the Haus team but Nicole was exceptional and I am very grateful for her work in helping me .
If only all Management teams were like her life would be simpler !!
23 January 2026
Unprompted review
Reply from Haus Block Management
Dear PNW,
Thank you for taking the time to leave this review.
We are really pleased to hear about your experience with Nicole . Her proactive approach and clear communication are greatly valued, and your kind feedback will be shared with her.
Regards,
Haus Block Management
All good
Brenton was very kind helping me book an inspection I didn't manage to book on the portal
19 January 2026
Unprompted review
Reply from Haus Block Management
Dear Silvia Cutrera,
Thank you for your feedback. We are pleased Brenton was able to assist you with booking your inspection.
Regards,
Haus Block Management
Efficient service Brenton Steenkamp at…
Efficient service Brenton Steenkamp at Haus. Many thanks
19 January 2026
Unprompted review
Reply from Haus Block Management
Dear James Francken,
Thank you for taking the time to leave a review. We are delighted to hear you received efficient service from Brenton.
Regards,
Haus Block Management
Rapid response
Thanks to Brenton of Haus for a rapid and helpful response to a request on a health and safety matter
14 January 2026
Unprompted review
Reply from Haus Block Management
Dear J Lo,
Thank you for taking the time to share this feedback. We are pleased to hear that Brenton was able to assist you promptly and effectively with this matter.
Regards,
Haus Block Management
Incompetent and negligent
Haus continue to be a terrible managing agent. Listing all the issues we have had with them over the years would take a day to write up. But just to give a few most recent examples - leak in the garage going since November ......reported on the portal multiple times, to this day they have not even acknowledged that there is a leak. No comms, no work done, nothing. Water feature project in the development, ongoing since March 2022 (and longer), no resolution, no plan in place. Service charge certified accounts overdue since 1 October 25 - budget overspent but no certified accounts provided. No response as to when they would be. This is just to give you a flavour of what to expect from Haus. The replies they provide to my reviews are shambolic and also not true. They are not providing updates and no progress has been made on various issues raised for weeks and months. And also there is no communication from Haus as to what is happening with any of these issues. They are asking me to use the portal to report issues. I am using it but it leads to nothing. Haus, you can ask me as many times as you like to stop writing reviews - I won't until you do the work we pay you for. I have done everything you asked me to do, paid my service charge, reported issues on the portal, been patient for months and years about 'factors outside your control', but what I am talking about here is pure incompetence and negligence by Haus.
16 January 2026
Unprompted review
Reply from Haus Block Management
Dear Nadja,
We have reviewed the matters raised and can confirm the following:
Garage leak – The source has been identified as originating from elements under the responsibility of Clarion Housing Group. We continue to liaise with them to secure resolution. Updates have been provided directly to you as matters have progressed.
Water feature – The project remains paused pending specialist input to assess the pond system and determine the appropriate scope of works. This position has also been communicated to residents.
Certified accounts – The year-end accounts have been issued.
We note that regular correspondence has taken place regarding these matters and that updates have been provided directly. Should there be any further developments, these will be communicated in due course to all relevant residents.
Regards,
Haus Block Management
My queries are always answered quickly…
My queries are always answered quickly and efficiently. Everything is dealt with the utmost professional and friendly manner.
14 January 2026
Unprompted review
Reply from Haus Block Management
Dear Carla, Bucks,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were assisted to your satisfaction and that your queries were handled promptly and professionally.
Regards,
Haus Block Management
Ongoing issues at Haus remain…
Ongoing issues at Haus remain unresolved due to a deep-seated lack of proactivity and ownership. Communication is poor, and there is zero transparency on how—or when—contractors will actually finish repairs. Every interaction feels like a defensive reaction rather than a step toward a solution.
14 January 2026
Unprompted review
Reply from Haus Block Management
Dear decode y,
As we could not find you or your details on our system, we used the function to ask for more information so we could reach out and help you. We are still waiting to receive a response.
We would very much welcome the opportunity to look into your concerns and work towards a fair and appropriate resolution. Please reach out to us or respond via the platform so that we can assist you further.
Regards,
Haus Block Management
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