I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
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Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Douglas…
I had a great experience with Douglas Allen Estate agency. Magdalena Kubit and Genavieve williams was extremely helpful and professional when I had a problem with the entrance. She responded quickly and solved the issue without any hassle.
I really appreciate her efficiency and kindness throughout the process. Excellent customer service – thank you, Magdalena and Genavieve for your great support!
5 January 2026
Unprompted review
Reply from Haus Block Management
Dear Mudassir Hussain,
Thank you for taking the time to leave a review. We’re pleased to hear the issue was resolved quickly and that you felt supported throughout.
Thank you again for your kind feedback.
Regards,
Haus Block Management
Highly recommended
I recently dealt with Haus Block Management on behalf of our client who is remortgaging their property, I was impressed by the level of service provided. The responses were prompt, the communication was clear, and everything was handled efficiently.
As someone who works with various management companies on a daily basis, I know how stressful and time-consuming the process can often be, particularly when delayed replies hold up property sales. However, this was absolutely not the case with Haus.
A special mention to Davida Fouche for being incredibly responsive and quick in providing everything requested. Her efficiency and professionalism made the transaction run smoothly.
Highly recommended.
4 March 2026
Unprompted review
Reply from Haus Block Management
Dear Juste Ramanauskaite,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that the matter was handled efficiently and that the process progressed smoothly.
Davida will be pleased to know her support made the process easier for everyone involved.
We appreciate you taking the time to share your experience and your recommendation.
Regards,
Haus Block Management
Well done to Georgiana!!!
I would like to formally express my sincere appreciation for the outstanding efforts Georgiana made during the recent power outage at Burrells Wharf.
I have rarely seen someone work with such dedication, professionalism, and commitment. Throughout the disruption, she provided updates almost every hour, clearly explaining what was happening and what residents could expect. This level of communication made a huge difference in managing expectations and significantly reduced anxiety during what was a very challenging situation.
Georgiana worked until late in the evening, past 10.00 pm, ensuring residents were kept fully informed at every stage. Her calm, proactive approach and visible leadership were truly commendable.
I genuinely hope this feedback reaches Senior Management at Haus, as Georgiana is without doubt one of the best property managers I have encountered. It is a real pleasure to have her managing Burrells Wharf.
Well done, and thank you for your exceptional work.
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear BBahrine,
Thank you for taking the time to share such thoughtful feedback.
We are incredibly pleased to hear about the positive impact Georgiana had during the recent power outage at Burrells Wharf. Situations like this can be very challenging for residents, and clear, consistent communication is essential. It’s great to hear that her dedication, professionalism and regular updates helped keep residents informed and reassured throughout the disruption.
We also noted your comment about senior management seeing this feedback. Reviews are regularly shared internally, and it’s always encouraging when the team’s efforts are recognised.
Thank you again for your kind words.
Regards,
Haus Block Management
Great service Brenton
Work with Brenton, was great service and a pleasure to work with, thanks Brenton
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear Sean,
Thank you for taking the time to leave this feedback. We're really pleased to hear that Brenton was able to assist and that you had a positive experience working with him.
Regards,
Haus Block Management
Nicole is fantastic
Nicole is fantastic, she responds very quickly, she provides all the right information and offers to help. Very happy with the support!
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear Vayia Dessalen,
Thank you for taking the time to leave such positive feedback. We're really pleased to hear that Nicole was able to assist you and provide the support you needed.
Regards,
Haus Block Management
Terrible company and awful service
Terrible company and awful service. Completely unhelpful when there are issues with the building. Take far too long to resolve matters. They installed a lock on our bin room and now the bin collectors can’t access it and we have overflowing rubbish. Had the water shut off for over 8 hours before they sent someone to fix it. These are just some of the issues that we have experienced since living at our place for a year. We rent but actual leaseholder are now being charged on top of their already expensive service charge regarding a fire safety issues that was Haus’ mistake.
2 March 2026
Unprompted review
Reply from Haus Block Management
Dear Sophie Thomas,
We are sorry to read your review and note the concerns you have raised.
In relation to the bin store, access arrangements have now been addressed and refuse collections have resumed. The lock was introduced as part of measures to manage access to the bin store and address reported misuse of the area. We recognise the disruption caused while access arrangements were being updated and apologise for the inconvenience experienced.
With regard to the water outage, a contractor attended on the same day the issue was reported to investigate and carry out the necessary repairs. Updates were also provided via the resident portal at the time, and the matter was responded to as promptly as possible.
In respect of the fire safety works, we would clarify that there has been no error on our part. The costs referenced relate to the replacement of the EWS1 certification, which was required following updated guidance and the need for a current FRAEW/EWS1. The previous documentation, commissioned prior to our appointment, was no longer accepted, and the updated assessment was necessary to ensure compliance.
Regards,
Haus Block Management
Good experience with Davida Fouche
Good experience with Davida Fouche - very responsive to emails and prompt. Great work - thanks
2 March 2026
Unprompted review
Reply from Haus Block Management
Dear Hannah,
Thank you for taking the time to leave this feedback. We’re really pleased to hear that you had a positive experience and that Davida was responsive and helpful throughout.
Regards,
Haus Block Management
Working with Davida Fouché was very…
Working with Davida Fouché was very productive. He was fast and efficient, making the sales process much easier and less stressful than it could have been. My only issue was the extortionate £720 fee for the management pack, however this is more down to Haus as a company as opposed to Davida.
28 February 2026
Unprompted review
Reply from Haus Block Management
Dear Greg Kessler,
We appreciate you taking the time to share your feedback, and in particular your comments about Davida. It is always encouraging to hear when members of the team have been able to support a leaseholder effectively, and we are pleased that her assistance helped make the sales process smoother and less stressful for you.
We also note your comments regarding the cost of the management pack. Preparing a sales pack involves collating a significant amount of information about the building, compliance documentation, the leaseholder’s account and responses to enquiries raised by solicitors during the conveyancing process. In recent years, the scope of information required has increased considerably due to changes in fire safety and building safety regulations, which has added further layers of review and verification before documentation can be issued.
The fee charged for this service reflects the time and administrative work involved, and our rates are periodically benchmarked against the wider market to ensure they remain in line with industry standards.
We do appreciate you sharing your views, as feedback, both positive and constructive, is important in helping us review our processes.
Regards,
Haus Block Management
Kholelwa has been great help and…
Kholelwa has been great help and especially responsive in helping us with the documents we needed to move our transaction forward, many thanks!
23 February 2026
Unprompted review
Reply from Haus Block Management
Dear Mel,
Thank you for your kind feedback.
We’re pleased to hear that Kholelwa was able to assist you promptly and provide the documentation needed to progress your transaction.
Regards,
Haus Block Management
Greatly appreciate Nicole’s supportiveness and attentiveness
I’have recently needed help from Haus Block Management with my Gym access issues. I have great experiences working with them and really appreciate Nicole’s responsiveness and attentiveness. She kept following up to ensure the issue was completely solved.
29 January 2026
Unprompted review
Reply from Haus Block Management
Dear Phuong Nguyen,
Thank you for your feedback. We’re pleased Nicole was able to support you with the gym access issue and remained engaged until everything was resolved. We appreciate you taking the time to share your experience and will pass this on to her.
Regards,
Haus Block Management
Ethan Barraclough, Ashley Britz
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently joined the team supporting our major works projects. Ashley is proactive and a good communicator. She, too, is a pleasure to work with.
23 February 2026
Unprompted review
Reply from Haus Block Management
Dear Joseph Fitz,
Thank you for the lovely feedback. It’s great to hear that Ethan has been helpful over the past year and that Ashley’s support on the major works has made a positive impression.
Regards,
Haus Block Management
A few times in 2025 and this year
A few times in 2025 and this year, I have had i have had questions and needed help, and Genavive has been an absolute gem to work with. She is responsive, professional, and very attentive. I really appreciate her, and my experience has been great so far due to her responsiveness. Thank you, Genavive.
12 February 2026
Unprompted review
Reply from Haus Block Management
Dear BJ Fazeli,
Thank you for your lovely review. We are delighted to hear that Genavieve has been able to support you and provide such a positive experience.
Regards,
Haus Block Management
Mr Brenton Steenkamp very helpful
Mr Brenton Steenkamp very helpful! I want give him a big thank you
12 February 2026
Unprompted review
Reply from Haus Block Management
Dear Jubaer Ahmed,
Thank you for your kind feedback.
We are delighted to hear that Brenton was able to assist you and provide helpful support.
Regards,
Haus Block Management
Nicole has been the most helpful by…
Nicole has been the most helpful by far. Very fast responses and the issue was rectified within hours!
13 February 2026
Unprompted review
Reply from Haus Block Management
Dear Spyridon Miaris,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Nicole was able to assist you promptly and resolve the issue so quickly.
Regards,
Haus Block Management
Handling and Resolution of Property Repairs
We experienced water leakage into our flat from the above flat, which resulted in damage to the door. It took a couple of months initially to identify the source of the leakage, but once this was established, the repair was successfully completed. I appreciate Lizanne’s efforts in coordinating with Property Fix and the insurance company to arrange the necessary works. She was proactive and supportive in ensuring the repairs were carried out properly.
There were a few occasions where I needed to follow up for updates, which may have been due to competing priorities. Overall, I am grateful for her involvement and guidance, and the matter was ultimately resolved satisfactorily with her assistance.
1 January 2026
Unprompted review
Reply from Haus Block Management
Dear Vasiraju Naga,
Thank you for taking the time to share your experience. We’re pleased the matter was ultimately resolved and that you felt supported throughout the process. We appreciate your feedback and will share your comments with Lizanne.
Regards,
Haus Block Management
Tricky experience in general with Haus…
Tricky experience in general with Haus but Genavieve Williams has been great and very responsive when it came to questions around my service charge
9 February 2026
Unprompted review
Reply from Haus Block Management
Dear Lockbuilding resident,
Thank you for your feedback. We appreciate you sharing your experience and are pleased to hear that you received helpful and responsive support when needed.
Regards,
Haus Block Management
Bath Leak solved quickly
Our building was recently taken over by Haus. Chloe H was responsive, despite being very new to managing our building and got a serious problem with my bathroom assessed and resolved quickly, before leaks affected other tenants in the building. The contractors used were a great service, clean, efficient and very pleasant.
27 January 2026
Unprompted review
Reply from Haus Block Management
Dear Marina Potok,
Thank you for your review. We’re pleased to hear that the transition has been positive and that the issue was addressed promptly. It’s encouraging to know the support and workmanship met expectations.
Regards,
Haus Block Management
Brenton
Brenton provided efficient and effective help when navigating the Haus app and answering questions.
9 February 2026
Unprompted review
Reply from Haus Block Management
Dear Maeryn Antoniewicz,
We appreciate you taking the time to share your experience. It’s good to know that the assistance you received helped clarify things and made using the system easier.
Regards,
Haus Block Management
Dealing with Chloe Heffer at Haus
We have been dealing with Chloe Heffer for almost 2 years. Chloe has gone beyond her role as the manager of the block. She has helped us with LPE1, credit control issues. We have called "a treasurer". She is a professional at AGMs, able to answer whatever is thrown at her and will always keep to her promise to get back to us should an item remains outstanding. Thank you Chloe.
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear C H,
We appreciate you taking the time to share your feedback. It’s encouraging to know that the service provided has been steady and reliable over such a sustained period. Thank you for your continued trust.
Regards,
Haus Block Management
It’s so bad I can’t even explain…
It’s so bad I can’t even explain anymore. I have the proof since they took over 3 years ago. No proper communication, no meeting minutes, no responses and leadership team on website. A couple of them do not work there. A 100 percent money guarantee? Be honest, transparent and etc Kindest eirik fermann Windsor Court
10 February 2026
Unprompted review
Reply from Haus Block Management
Dear Eirik Fermann,
We are disappointed to read this review, as it does not reflect the procedures under which the development is managed.
Formal communications and meeting minutes are issued in accordance with the relevant governance and management processes. Correspondence received through the appropriate channels is reviewed and responded to in line with our standard procedures.
Our operational structure and management responsibilities remain clearly defined and continue to function as intended.
We remain committed to acting professionally and transparently in the management of the building.
Regards,
Haus Block Management
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