I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m really impressed by Haus Block Management.
I’m really impressed by Genavieve Williams and the service provided by Haus Block Management. Having dealt with building management services for the past 15 years, it’s refreshing to finally experience a team that is attentive, efficient, and consistently quick to respond to any queries. The level of professionalism and communication has been excellent throughout.
13 March 2026
Unprompted review
Reply from Haus Block Management
Dear Mrs Bridget Haque,
Thank you for your feedback. We appreciate you taking the time to share your experience. It’s great to hear Genevieve and the team have been so attentive and responsive throughout.
Regards,
Haus Block Management
Logging into portal issues
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or non existent . However I would like to give a shout out to Genavieve who hopefully has solved the problem and after this delay came hope with her friendly and professional attitude. Thank you also Teresa who tried to help in the phone initially.
If I have any more problems Genevieve is happy to help. It’s good to have a name rather than a Team to communicate with.
I really couldn’t give more than 4 stars due to bad communication initially but 5 stars to Genevieve and Teresa !
22 March 2026
Unprompted review
Reply from Haus Block Management
Dear Mrs Vanessa balingit,
Thank you for taking the time to share this. It’s great to hear Genevieve was able to get things sorted for you, and that both she and Teresa were helpful along the way.
Regards,
Haus Block Management
Always a pleasure to deal with Janine…
Always a pleasure to deal with Janine very fast response and knows her stuff
2 March 2026
Unprompted review
Reply from Haus Block Management
Dear V Newton,
Thank you for taking the time to share this. It’s great to hear Janine has been so quick to respond and knowledgeable.
Regards,
Haus Block Management
Appalling customer service
Appalling customer service. I have attempted to contact Haus Block Management on several occasions. However, in my experience, they do not call back when they say they will and they have failed to answer enquiries sent through the messaging system on their website.
Based on my experience to date, I would give Haus Block Management zero stars if I could.
20 March 2026
Unprompted review
Reply from Haus Block Management
Dear Peter Hillman,
Thank you for your feedback.
We have reviewed this matter and have no record of any enquiries submitted via our online system.
We were contacted by your solicitors in relation to a Certificate of Compliance, and the required fees and information were issued to them. Your follow-up email of 30 March was responded to on the same day, confirming this.
At present, we are awaiting the required documentation and payment in order to proceed.
We remain ready to progress this once the outstanding requirements are met.
Regards,
Haus Block Management
My dealings with Haus
My dealings with Haus, particularly Ethan Barraclough, have been very positive, on this particular issue and in the past - always helpful, patient, informative, is prompt in responding to calls and emails, very professional and courteous.
20 March 2026
Unprompted review
Reply from Haus Block Management
Dear David Simonson,
Thank you for taking the time to share this. It is great to hear Ethan has been helpful, responsive and professional throughout your dealings with him.
Regards,
Haus Block Management
Great service
I am a conveyancer dealing with a sale in a block managed by Haus Block Management. I have been dealing with Kholelwa and she has been amazing throughout. Kholelwa is very thorough and responsive and extremely quick when replying and providing replies to email queries, which ensures the transaction runs much smoother.
19 March 2026
Unprompted review
Reply from Haus Block Management
Dear Jules,
Thank you for your feedback. We appreciate you taking the time to share this. We are glad to hear Kholelwa has been so helpful and has helped keep things running smoothly.
Regards,
Haus Block Management
Nicole was really helpful in getting me…
Nicole was really helpful in getting me a replacement fob!
13 March 2026
Unprompted review
Reply from Haus Block Management
Dear Alex Adam,
Thanks for your feedback. We are glad Nicole was able to assist and make this a positive experience.
Regards,
Haus Block Management
Genavieve was very helpful and…
Genavieve was very helpful and responsive
17 March 2026
Unprompted review
Reply from Haus Block Management
Dear Alessandro Ammirata
Thank you for your feedback. We are really pleased to hear that Genavieve has been helpful and responsive.
Regards,
Haus Block Management
I wanted to compliment you on the great…
I wanted to compliment you on the great service you gave us to catch up and complete our Flat’s Annual Fire Door Inspection - many thanks ! Liaising with Brenton it was a quick efficient booking and it finished with the inspection being successfully completed yesterday.
J.P.
16 March 2026
Unprompted review
Reply from Haus Block Management
Dear Rajiv,
Thank you for your kind feedback. We are really pleased to hear that the process was smooth and efficient, and that Brenton was able to assist in getting everything arranged promptly.
We appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Haus has recently taken over our block…
Haus has recently taken over our block and Chloe has been a good communicator and has answered promptly fixing all issues raised thus far.
2 February 2026
Unprompted review
Reply from Haus Block Management
Dear Vitto,
Thank you for your feedback. It’s great to hear that the transition has been smooth and that communication has been clear and responsive, with issues addressed promptly.
Regards,
Haus Block Management
Amazing service
I have been working With Cameron Butler in relation to a few manged properties, communication is always prompt and efficient and always happy to assist with any outstanding queries. Great service .
12 March 2026
Unprompted review
Reply from Haus Block Management
Dear Zenna Rollings,
Thank you for your kind feedback. It’s great to hear that you have found the communication clear, responsive, and helpful.
Regards,
Haus Block Management
Haus FLOP Management collects money as a right without obligations
Terrible level of service provided by haus FLOP Management. They are very lucky as I can't attach pictures here but have a look at my Google review. The Lifts are permanently out of service. If you want haus FLOP Management to fix something then you have to complain multiple times. The lifts have been out of service for months. They are still in the process of 'calling' the engineer. Parking spaces are flooded without a solution. If you want zero services and a company entitled to collect money, poor customer service then please appoint haus FLOP management as your managing agent in your building.
I know all they care is about collecting money and then replying to reviews with silly things like 'we can't find your account' or 'please contact us with additional details'. However, it is nonsense, I am posting pictures with the issues and they can easily locate the building and fix the problems but they will not do that as they are a bunch of dishonest people.
1 March 2026
Unprompted review
Reply from Haus Block Management
Dear Henry Ovey,
We are sorry to see that you felt the need to write this review.
We are aware of the lift outage and understand the frustration this can cause for residents. The lift contractor is scheduled to attend site on 13 March to carry out repairs. We have been advised that one of the electrical phases has failed and requires replacement, and the contractor will be addressing this during the visit in order to restore the lift to full working order.
With regard to the flooding reported in the parking area, this matter has been under active investigation. Multiple inspections have taken place, including attendance by surveyors, in order to determine the underlying cause. At present, investigations have considered whether the issue may relate to previous cladding remediation works or general deterioration within the area. Further assessments have been undertaken and we are continuing to progress the matter to identify the appropriate long-term solution.
We would also like to note that we have previously attempted to identify the account associated with the name used in these reviews but have unfortunately been unable to locate it within our records. As updates regarding ongoing works and investigations are regularly shared with leaseholders via the resident portal, it may be that you are a tenant and therefore may not currently have access to these communications.
If this is the case, we would recommend contacting your landlord or managing agent so that they can liaise with us directly or arrange portal access, which will ensure you receive the most up-to-date information regarding works taking place at the development.
Regards,
Haus Block Management
Good managing agency
My experience with Haus is very possitive. Haus is managing the appartement block where I am renting a flat. Manager Chante is extremelly professional and helpful. Any issues from change of the light bulb in the communal corridor to leaks inspection are dealt promptly and being fixed.
16 January 2026
Unprompted review
Reply from Haus Block Management
Dear Anastasiya Kishkevich,
Thank you for taking the time to share your feedback. We’re pleased to hear that your experience has been a positive one and that matters raised at the building have been dealt with promptly.
We appreciate your kind comments about Chante and your feedback overall.
Regards.
Haus Block Management
I had a great experience with Douglas…
I had a great experience with Douglas Allen Estate agency. Magdalena Kubit and Genavieve williams was extremely helpful and professional when I had a problem with the entrance. She responded quickly and solved the issue without any hassle.
I really appreciate her efficiency and kindness throughout the process. Excellent customer service – thank you, Magdalena and Genavieve for your great support!
5 January 2026
Unprompted review
Reply from Haus Block Management
Dear Mudassir Hussain,
Thank you for taking the time to leave a review. We’re pleased to hear the issue was resolved quickly and that you felt supported throughout.
Thank you again for your kind feedback.
Regards,
Haus Block Management
Highly recommended
I recently dealt with Haus Block Management on behalf of our client who is remortgaging their property, I was impressed by the level of service provided. The responses were prompt, the communication was clear, and everything was handled efficiently.
As someone who works with various management companies on a daily basis, I know how stressful and time-consuming the process can often be, particularly when delayed replies hold up property sales. However, this was absolutely not the case with Haus.
A special mention to Davida Fouche for being incredibly responsive and quick in providing everything requested. Her efficiency and professionalism made the transaction run smoothly.
Highly recommended.
4 March 2026
Unprompted review
Reply from Haus Block Management
Dear Juste Ramanauskaite,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that the matter was handled efficiently and that the process progressed smoothly.
Davida will be pleased to know her support made the process easier for everyone involved.
We appreciate you taking the time to share your experience and your recommendation.
Regards,
Haus Block Management
Well done to Georgiana!!!
I would like to formally express my sincere appreciation for the outstanding efforts Georgiana made during the recent power outage at Burrells Wharf.
I have rarely seen someone work with such dedication, professionalism, and commitment. Throughout the disruption, she provided updates almost every hour, clearly explaining what was happening and what residents could expect. This level of communication made a huge difference in managing expectations and significantly reduced anxiety during what was a very challenging situation.
Georgiana worked until late in the evening, past 10.00 pm, ensuring residents were kept fully informed at every stage. Her calm, proactive approach and visible leadership were truly commendable.
I genuinely hope this feedback reaches Senior Management at Haus, as Georgiana is without doubt one of the best property managers I have encountered. It is a real pleasure to have her managing Burrells Wharf.
Well done, and thank you for your exceptional work.
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear BBahrine,
Thank you for taking the time to share such thoughtful feedback.
We are incredibly pleased to hear about the positive impact Georgiana had during the recent power outage at Burrells Wharf. Situations like this can be very challenging for residents, and clear, consistent communication is essential. It’s great to hear that her dedication, professionalism and regular updates helped keep residents informed and reassured throughout the disruption.
We also noted your comment about senior management seeing this feedback. Reviews are regularly shared internally, and it’s always encouraging when the team’s efforts are recognised.
Thank you again for your kind words.
Regards,
Haus Block Management
Great service Brenton
Work with Brenton, was great service and a pleasure to work with, thanks Brenton
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear Sean,
Thank you for taking the time to leave this feedback. We're really pleased to hear that Brenton was able to assist and that you had a positive experience working with him.
Regards,
Haus Block Management
Nicole is fantastic
Nicole is fantastic, she responds very quickly, she provides all the right information and offers to help. Very happy with the support!
3 March 2026
Unprompted review
Reply from Haus Block Management
Dear Vayia Dessalen,
Thank you for taking the time to leave such positive feedback. We're really pleased to hear that Nicole was able to assist you and provide the support you needed.
Regards,
Haus Block Management
Terrible company and awful service
Terrible company and awful service. Completely unhelpful when there are issues with the building. Take far too long to resolve matters. They installed a lock on our bin room and now the bin collectors can’t access it and we have overflowing rubbish. Had the water shut off for over 8 hours before they sent someone to fix it. These are just some of the issues that we have experienced since living at our place for a year. We rent but actual leaseholder are now being charged on top of their already expensive service charge regarding a fire safety issues that was Haus’ mistake.
2 March 2026
Unprompted review
Reply from Haus Block Management
Dear Sophie Thomas,
We are sorry to read your review and note the concerns you have raised.
In relation to the bin store, access arrangements have now been addressed and refuse collections have resumed. The lock was introduced as part of measures to manage access to the bin store and address reported misuse of the area. We recognise the disruption caused while access arrangements were being updated and apologise for the inconvenience experienced.
With regard to the water outage, a contractor attended on the same day the issue was reported to investigate and carry out the necessary repairs. Updates were also provided via the resident portal at the time, and the matter was responded to as promptly as possible.
In respect of the fire safety works, we would clarify that there has been no error on our part. The costs referenced relate to the replacement of the EWS1 certification, which was required following updated guidance and the need for a current FRAEW/EWS1. The previous documentation, commissioned prior to our appointment, was no longer accepted, and the updated assessment was necessary to ensure compliance.
Regards,
Haus Block Management
Good experience with Davida Fouche
Good experience with Davida Fouche - very responsive to emails and prompt. Great work - thanks
2 March 2026
Unprompted review
Reply from Haus Block Management
Dear Hannah,
Thank you for taking the time to leave this feedback. We’re really pleased to hear that you had a positive experience and that Davida was responsive and helpful throughout.
Regards,
Haus Block Management
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