Gupta's - Indian Sweets & Savouries Reviews 

2,462
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, beautiful presentation, and fresh quality of the traditional sweets and savory snacks. People also appreciate the careful packaging, wide variety of choices, and reliable delivery service that brings orders promptly to their doors. Some reviewers were not happy with occasional delivery delays, missing components, and damaged items received during shipping. A few consumers also noted instances where specific products lacked flavor, tasted like old oil, or leaked syrup into the box. Buyers mentioned that some items failed to meet expectations regarding crispness and freshness overall.

What people talk about most

Product

Consumers find product to be filled with absolute delight, highlighting the delicious taste, fresh quality,... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the fresh and delicious... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order, with consumers frequently praising how easy it is to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good value. Beautiful packaging, great selection, exactly how I wanted them to taste! Also very reasonable cost for such quality. Will definitely order again! Thank you

Rated 5 out of 5 stars

What a great treat. This box of delights lasted for several weeks in the fridge. Large chunks of deliciousness in two separately sealed containers. They were very tasty, sweetness was perfectly balanc... See more

Rated 5 out of 5 stars

Delicious sweets, well packaged and arrived exactly when expected. I don’t think you realise how generous the portions are because you’re going by weight on the website. We’ll definitely order again... See more

Rated 5 out of 5 stars

Easy to order. Instructions such as how to store and heat sent clearly when requested on the online notes. Great packaging and after all this - the most delicious vegetable samosas in a pastry like sh... See more


Company details

  1. Dessert Shop
  2. Indian Takeaway
  3. Pastry Shop

Information provided by various external sources

Quality Indian Sweets & Savouries, since 1979. Gupta's has been a firmly established favourite among the London community and beyond for over 40 years. We are known for our excellent quality products, including our world-renowned Samosas, succulent Rasmalai and delicious barfi! Thanks to our loyal and dedicated customers, we now have 3 store locations across London - Euston, Hendon & Kingsbury. A family company, now in its third generation, we also offer catering & street food services. We hope to see you soon !


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,462)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Always the best

The Diwali sweets came in absolutely stunning packagaing. The mithai was heavenly.. each one extremely delicious!!! The sole reason why we choose Gupta Sweets!!!

27 October 2024
Rated 5 out of 5 stars

Tasty indian sweets

Tasty indian sweets; excellent customer service - Ordered sweets for myself for Diwali which came as expected and were very enjoyable. Also ordered to be delivered for my son as a gift; when it didnt arrive and I emailed Gupta's , they said I had made an error and it was booked for the week after. They said they managed to contact the courier to come back and my gift order was delivered the next day. Amazing service, and my son also found the sweets extremely good

27 October 2024
Rated 2 out of 5 stars

The delivery was on time.

The delivery was on time and packed beautifully.Everything looked as good as in the Website. Few snacks were really good (fuli ganthiya and gulab jamun). However there were some diapointments as well, Kaju katli did not taste like kaju katli at all. They replaced two of other snacks (I believe our preference might not be available). I tried to contact them through their cutomer stervice email which was not helpful and I am still waiting to hear from them. I was advsied to enjoy the items they sent. Though I understand it could be due to busy timing. I am hopeful they will look at my mail again and reply.

26 October 2024
Rated 1 out of 5 stars

Bad customer service and poor quality control

Hello,

Extremely disappointed with the order this time. They delivered the wrong item order. I had ordered pedhas and they sent me Mysore Pak. When I called up about this the person on the telephone was very rude and tried to explain to me what a pedha was. When I stopped him and told him I knew the difference between a pedha and mysore pak he was not happy. He was curt and asked he to call later to discuss this. He was not even willing to say that he would refund me for the inconvenience that caused me with the wrong item being delivered.

Also, there was a long black hair in the kachoris we had ordered. We had to throw them away.

This order was specially ordered for diwali and the worng item meant that we could not perform our puja properly. And the hair in the kachori was just off putting. The quality of standards have slipped.

I will not order again.

30 October 2024
Rated 3 out of 5 stars

Average taste

Sweets were just ok. Motichoor laddoo was disappointing. The good thing was the sugar was very balanced on the lower side. Samosa were small and no different then the frozen ones you get in superstore. Matar Kachori was ok-ish. All right n all, not the best taste for our buds.

26 October 2024
Rated 5 out of 5 stars

The delivery was done very precisely…

The delivery was done very precisely and neatly packed, I received them all fresh and they stayed fresh until more than 10 days, and not to forget to mention about the taste, it was exceptionally great, flavoured that Indian festive vibe with the sweets I ordered

26 October 2024
Rated 1 out of 5 stars

This time Guptas did not match our…

This time Guptas did not match our expectations. Ladoos was not fresh they were very small in sizes. We expect to be written thank you message on every single box which was not. We have to go to another sweet shop and buy ladoos and distribute to our nears and dear ones. We were looking forward to enjoy Mithai on Diwali. Huge disappointment

24 October 2024

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