Grosvenor Orthopaedic Partners Reviews 

474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a truly great experience with this company and its medical services. Customers frequently praise the medical staff for their exceptional professional skills, thorough explanations, and genuinely comforting bedside manner throughout the entire surgical procedure. People also highlight the remarkably smooth service, quick appointment setups, efficient overall coordination from start to finish, and complete confidence in successful treatment outcomes. However, some customers also noted frustrating issues with administrative services and poor communication during their recovery periods. A few reviewers felt that appointment scheduling, desk staff support, and follow-up care fell well short of expectations and required chasing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional care, professionalism, and clear... See more

Service

Customers report extremely positive experiences with the medical service, praising the professional care and... See more

User experience

Consumers find user experience to be exceptionally positive, praising the quick, smooth, and well-organised... See more

Customer service

Users describe positive interactions with customer_service, noting that professionals are approachable,... See more

Product

People report overwhelmingly positive experiences with the product and treatments. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more

Rated 5 out of 5 stars

Mr Luke Jones. Mr Jones dealt with me after I tore my quad tendon which required surgery to repair. I would be extremely happy to recommend him and the rest of the team to anyone having leg surger... See more

Rated 5 out of 5 stars

Mr. Hislop was very professional throughout. He was extremely thorough whilst explaining my condition and the pros and cons of operating on my hip as well as helping me to remain calm before the oper... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

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No recent history of asking for reviews

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4.9

All reviews

(474)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

There is really nothing I can fault with the experience I had everyone was lovely and looked after me through the whole process. Even though I wasn’t based in the UK but in Jersey C.I everything was made easy from the start and felt looked after. Any questions I had were answered very promptly.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Hip Arthroscopy

I was referred to Mr Webb after a series of doctors and surgeons had misdiagnosed my condition. From the outset, he was able to accurately identify the root cause of the issues in and around my hip and formulate a clear, effective plan of action.

Mr Webb performed arthroscopic surgery on my left hip, and his overall care has been exceptional. One of his standout qualities is his ability to break down complex medical information into clear, understandable concepts. As someone who values understanding the underlying mechanisms of an issue and how an intervention addresses it, I found this incredibly reassuring. He actively encouraged open dialogue throughout the process, which put me completely at ease—I can genuinely say I felt no nerves going into the surgery.

Immediately following the procedure, my pain was minimal. I required very little in the way of pain relief and was able to walk the same day without the need for crutches, which I believe reflects the quality of Mr Webb’s surgical work. I was given clear instructions on simple leg movements to promote blood circulation, and his team also recommended physiotherapists they work closely with, making the overall care pathway feel well-coordinated and comprehensive.

I saw Mr Webb again at the two-week mark to have the dressing safely removed. He provided encouragement and advised a follow-up at the three-month stage, which is approaching soon.

Although it is still early in my recovery, I can already feel meaningful improvements. I’m looking forward to continuing my rehabilitation and ultimately returning to football.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Care. Patient Focused

I was referred to Mr. Webb after rupturing my ACL, with the goal of returning to skiing and rugby.

Mr. Webb and his team were exceptional throughout. He took the time to understand my personal goals and context, clearly explaining the available options and providing a well-reasoned recommendation. I felt fully in control of the decision-making process and completely confident in the plan we agreed.

The whole process was smooth and well organised, and the wider team, from pre-op through to discharge, were professional, friendly, and reassuring. As this was my first major surgery, I was naturally unsure of what to expect, but I felt at ease throughout.

The surgery itself was completed in the morning, and I was discharged the same day. Since then, I’ve experienced very little pain, and my early recovery has been far easier than I expected.

I would highly recommend Mr. Webb to anyone dealing with a similar injury.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing surgeon

Mr Sinnett was an amazing surgeon who has helped me overcome a very complex ankle fracture. Cant recommend him enough and thank him for taking what could've been a life altering injury to a relatively minor set of scars.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Experiencing knee pain

Experiencing knee pain and met with Mr Webb, who had helped me previously. Again, very helpful, very informative and explained my position, his conclusions on my knee status and what my potential options were. A very satisfying experience and provided me with a much clearer picture of my status and how this might proceed going forward. Thank you

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Mr White and the team sorted out my shoulder

Mr White explained the cause of the shoulder pain as well as clearly laying all the options available to improve my shoulder rotator cuff issue, which resulted in surgery. We discussed and agreed the different surgery approaches. Before and after the surgery the teams were great. It has resulted in full mobility as I recover.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Humerus fracture operation

Dr White operated on a proximal humerus fracture I sustained. From the first discussion, to the operation and rehabilitation, he has been excellent. He is very clear in his communications, the operation went very well and the result meant that I have regained full mobility and range to my arm. Dr White also strikes a good balance between compassion while also being direct and encouraging me to push through physio and exercises to optimise the outcome. I am very thankful for all his help and support.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Knee Replacement

I presented to Mr Webb with knee pain following a meniscus removal two years previously. He talked me through the various options available, all of which would eventually lead to a knee replacement so I decided to just get it done.
The procedure, risks etc were fully explained clearly and in layman terms.
On the day Mr Webb came and saw me to reassure me of what was going to happen. The procedure went very well and I am now three weeks on. The first few days were very uncomfortable but after 6 days I could stop taking the prescribed strong pain killers and after 10 days I stopped taking paracetamol. I can only put this down to Mr Webb’s expertise as I know others that have had more severe pain for longer.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop, a surgical star.

Mr Simon Hislop is an exceptionally skilled surgeon and I feel privileged to have benefited from his expertise.
His early diagnosis of my need for a hip replacement and his first class surgery meant that I recovered swiftly from a first class surgical intervention.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Shoulder stabilisation surgery

I recently underwent shoulder stabilisation surgery performed by Mr White, and the outcome has been excellent. From the very beginning, he put me completely at ease—throughout the surgery itself and during follow-up consultations. His team were equally approachable and professional, providing outstanding care both before and after the procedure.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Hip replacement

I saw Mr Oragui for the removal of cannulated screws [from a previously broken hip] and an anterior hip replacement.
A slight glitch in recovery, due to a secondary condition, meant that I saw him also as an emergency, when he went the extra mile. From first to last his kindness, professionalism and expertise has been excellent, as has that of his PA Lucy. I couldn’t recommend this team more highly - 5 stars

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently had hip replacement surgery…

I recently had hip replacement surgery performed by Mr Simon Hislop from the partnership which has been a great success. He put me at ease right from the first consultation through the surgery and follow up consultations. His team are also very approachable and kept me informed about the surgery.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Hislop was excellent

Dr Hislop was excellent. He was actually the 3rd surgeon I saw about my hip, and very clearly explained what the cause of the issue was, and recommended a hip replacement. All of my appointments were very informative and I couldn't be happier with the hip replacement and the way things turned out. I highly recommend Dr Hislop to anyone thinking about having the procedure.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I was attended to by Mark Webb for Meniscus Surgery

I was attended to by Mark Webb for Meniscus surgery. Mark was fantastic, he explained everything clearly and made me feel completely at ease. Since the surgery my use of the knee is improving rapidly, he really did an amazing job. Thank you to him and his team couldn't reccomend him enough. Jacob Manson

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Two knee replacements by Mr Jon Palmer

Two knee replacements by Mr Jon Palmer. One was complex and difficult. Results of both first class and Mr Palmer was very kind and empathetic and went out of his way to settle my unnecessary concern.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Really positive experience

I was extremely happy with my consultation with Mr Mark Webb for my hip problem. It was very easy to book my appointments with him and for my X-Ray and scans.
Mr Webb was great at communicating and I felt confident and relieved to have received his expert diagnosis, advice and treatment plan going forward.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and approachable.

Mr Webb is both professional and approachable. His manner is clear, honest, and reassuring, and he takes time to explain procedures, expectations, and outcomes in detail. He fully understood my reluctance to rush into decisions and respected my wish to explore alternative approaches before considering surgery.

27 January 2026
Unprompted review

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