Grosvenor Orthopaedic Partners Reviews 

474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a truly great experience with this company and its medical services. Customers frequently praise the medical staff for their exceptional professional skills, thorough explanations, and genuinely comforting bedside manner throughout the entire surgical procedure. People also highlight the remarkably smooth service, quick appointment setups, efficient overall coordination from start to finish, and complete confidence in successful treatment outcomes. However, some customers also noted frustrating issues with administrative services and poor communication during their recovery periods. A few reviewers felt that appointment scheduling, desk staff support, and follow-up care fell well short of expectations and required chasing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional care, professionalism, and clear... See more

Service

Customers report extremely positive experiences with the medical service, praising the professional care and... See more

User experience

Consumers find user experience to be exceptionally positive, praising the quick, smooth, and well-organised... See more

Customer service

Users describe positive interactions with customer_service, noting that professionals are approachable,... See more

Product

People report overwhelmingly positive experiences with the product and treatments. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more

Rated 5 out of 5 stars

Mr Luke Jones. Mr Jones dealt with me after I tore my quad tendon which required surgery to repair. I would be extremely happy to recommend him and the rest of the team to anyone having leg surger... See more

Rated 5 out of 5 stars

Mr. Hislop was very professional throughout. He was extremely thorough whilst explaining my condition and the pros and cons of operating on my hip as well as helping me to remain calm before the oper... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

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No recent history of asking for reviews

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4.9

All reviews

(474)

123 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing Communication and Aftercare Following ACL Surgery

While the surgery itself may have been technically successful, the overall experience fell well below what I expected from a private healthcare provider. Communication before and after the operation was poor, with little proactive support or clear guidance throughout recovery. I received no meaningful explanation of how the surgery went, no written summary, and had to repeatedly chase for operation notes, appointments, physiotherapy coordination, and even medication follow up. The two week follow up appointment felt rushed and lacked privacy, with limited opportunity to ask questions or discuss recovery concerns. Due to the lack of communication and confidence in the aftercare, I ultimately felt the need to seek advice from another surgeon. Overall, the experience felt disjointed and uncoordinated.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Tim Sinnett highly enough….

I cannot recommend Tim Sinnett highly enough. From the very beginning, he took a thoughtful and preventative approach to treatment, exploring every option carefully rather than rushing straight into surgery. When surgery did become necessary, I felt completely confident in his hands.

The procedure itself was handled brilliantly, and the aftercare I received was absolutely superb throughout. Tim was professional, reassuring, and genuinely caring at every stage of the process.

When it comes to something as important as feet, you want the very best care possible, and that is exactly what I received. I’m incredibly grateful for the outcome and wouldn’t hesitate to recommend him.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

You’re in great hands with Mr Patel

I saw Mr Patel after I sprained my ankle a few months ago and didn’t feel I was recovering. He was professional and took his time to explain my situation and ensure I understood. I didn’t feel rushed at all and he made sure I left with a full understanding and next steps to recover. Certainly wouldn’t hesitate in recommending him to anyone

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Hiking again - with no pain

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Healthcare on the King's Road, Chelsea , with a choice of hospitals for the operation. All appointments were on time and very focussed, in perfectly clean surroundings. My wound has healed quickly and the scar is fading. I am grateful for the excellent care and very professional skills of Mr Sinnett and the teams supporting him.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Mr White saw me when my shoulder was…

Mr White saw me when my shoulder was very sore after a fall. He recommended a steroid injection, this seemed to help as my shoulder has now recovered. he was patient with my poor hearing and slow understanding

27 March 2026
Unprompted review
Rated 5 out of 5 stars

From my first appointment to getting my…

From my first appointment to getting my MRI scan and X-ray to getting the treatment I need it was dealt with at an extremely high level of care and with such quickness. Would highly recommend the Grosvenor Orthopaedic Partners!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Knee - Skiing injury

Very thorough support from Mr Jones for my daughter's knee. He took the time to fully explain to her (as well as me) the situation and what was needed

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice and five-star treatment

Mr Hislop gave me excellent advice and support in preparing, undergoing and recovery from a hip replacement operation. He explained everything very clearly and ensured the pain relief and follow up physio was implemented. I have had a swift recovery and five -star treatment.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I got my appointment on the same day of…

I got my appointment on the same day of asking. I thought the knee consultant Mr Hislop was really welcoming and straight to the point. Looking through MRI scans and in agreement with a previous surgeons recommended treatment. Professional, friendly and quick.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Dr. Hislop!

We cannot thank Dr. Hislop enough for the exceptional care he provided during my mother's hip replacement. The surgery went beautifully and she is recovering wonderfully. As a family, we felt reassured and supported throughout the entire process. His skill and professionalism have made a real difference to our mum's quality of life and we are truly grateful. Highly recommended!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

I visited Grosvenor Orthopaedics for…

I visited Grosvenor Orthopaedics for foot pain and had a great experience. Mr Williamson was extremely professional and approachable, taking the time to listen and explain everything clearly.

I felt reassured throughout the consultation and very confident in the treatment plan. The whole experience was smooth and efficient.

Thank you to the team – I would definitely recommend.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Mr Hislop!

I had an appointment with Mr Hislop for my knee. He was the upmost professional & had an incredible attention to detail. His attitude and engagement made me feel apart of the decision making process. He made me feel very comfortable in knowing he is making the decisions in my best interest. I would highly highly recommend Mr Hislop for any hip or knee issues in the future, he is an amazing surgeon!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and expert advice on sports injury

My daughter injured her knee in an important netball trial. We needed to get back to the selectors ASAP regarding her fitness to play. Mr Webb and Jenna (his amazing secretary) understood our needs and went out of their way to accommodate our requirements. I called on a Friday and was given an appointment on Monday. Mr Webb's examination was thorough and his explanations clear. He 'got' my daughter and her desire to get back on the court. When an MRI was required an appointment was made for us later that day (which Jenna booked ultra efficiently). A telephone consultation with Mr Webb followed the next day and the MRI results and the next steps made clear. I can't thank Mr Webb and Jenna enough for being so helpful and for understanding our needs so completely. Unfortunately knee injuries in netball are common and should we need help in the future we will certainly be returning to Mr Webb.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett - wonderful surgeon

Mr Tim Sinnett is an amazing surgeon - I can not recommend him enough. He has helped me with my Achilles rupture repair and recovery. We took all the right steps towards recovery, and I wish to thank him for making this recovery as easy for me as possible. It could've been a very difficult injury to recover from but he left no scars around the Achilles area post surgery.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop diagnosed that I need a…

Mr Simon Hislop diagnosed that I need a partial knee replacement following a period of knee pain having put off the surgery for as long as possible. From the beginning, Simon gave me great confidence that the procedure would be successful and that post operation the recovery would be increasingly comfortable over six weeks. He was accurate. I was walking comfortably within days and back exercising (following guidance) within a couple of weeks.I had two reviews with Simon within six weeks by which time I was back riding my bike and about to go on holiday. It’s difficult to imagine how the experience could be improved upon and I am deeply grateful to Simon and his team for their amazing work.

7 February 2026
Unprompted review

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