De eerste twee ritjes met Greenwheels waren echt super top. De app werkt perfect en je ziet aan alles dat Greenwheels super consumer focused is hetgeen convenience op premium oplevert
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Within expectations as to cleanliness (some crumbs left by previous users). Everything works. My pet peeve is the time I have to spend time to examine the car to report any new damage (if any) and... See more
Company replied
Great cars, and excellent availability. I personally really like electric cars, and I'm glad Greenwheels promotes this. I wish for them to expand more around the NL and EU. I also like their administr... See more
Company replied
What is the point of a short trip car rental company that charges 6 euros in fees per trip? That 30min booking to pickup shopping, pick someone up from the train station or an item from marktplaats... See more
Company replied
Company details
Written by the company
Greenwheels biedt deelauto's aan door heel Nederland. Je kent ze vast wel, onze rode auto’s en witte auto's en bestelbusjes die je op straat ziet staan. Het werkt supermakkelijk: met onze app reserveer, open en sluit je de auto. Met 2.800+ deelauto's door heel Nederland staat er gelukkig altijd een auto in de buurt klaar om te huren. Zo slim is autodelen!
Contact info
Postbus 23191, 3001 KD, Rotterdam, Netherlands
- greenwheels.com
4.0
Great
4K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
App works great, cars are always close-by here in Amsterdam, unlocking / driving is easy and the pricing is fair.
22 March 2025
Unprompted review
Reply from Greenwheels
Hi,
Thanks so much for your great review! 😊 We’re thrilled to hear that the app works well for you and that you always find a car nearby in Amsterdam. It’s awesome that you find the unlocking and driving experience easy, and we’re happy the pricing works for you too. ^Bo
A car failed to open and I was promised…
A car failed to open and I was promised I was not going to be charged for it. I was charged and now I cannot get in contact with support. They don't answer any email.
20 February 2025
Unprompted review
Reply from Greenwheels
Hi Mauricio,
I am sorry to hear that you experienced some problems using Greenwheels. Unfortunately, we didn't receive any email from you but I am glad that you've post this review. We've looked into your case and decided to give you credit for this issue. You also received an email from us regarding this information.
I hope we helped you sufficiently!^Thomas
Good .easy drive
11 March 2025
Unprompted review
Reply from Greenwheels
Hi Patrick,
Glad the ride was smooth! I would say; on to more rides. 💚 ^Bo
Efficient assistance
I had a reservation and when I went to start the car, it had a technical problem (I always book the same car, meters away from my home). I immediately called the company through the number on the app and they answered very kindly and solved the problem very quickly. It took me 20-30 minutes to get to the next available car in the neighbourhood, but the company was also able to compensate me for the transition time. I am very happy with the service. I will definitely continue to use it.
23 February 2025
Unprompted review
Reply from Greenwheels
Hi Maria José,
How nice to hear that you had such a positive experience, despite the technical issue! We always do our best to resolve issues quickly, and it's great that you're happy with the resolution and compensation. Thank you for your understanding and trust, and we look forward to serving you again soon! ^Bo
Convenient locations and easy rental…
Convenient locations and easy rental process. The cars are super basic, which is perfect from a cost and liability perspective for the renter. I like this company and they have good customer service.
6 February 2025
Unprompted review
Reply from Greenwheels
Hi Gary,
Thank you for your kind words! We're glad to hear the convenience and simplicity of our service worked well for you. We aim to keep things easy and cost-effective while providing great customer service. Hope to see you again soon! 😊^Bo
Very user-friendly experience!
Opening the van and being on my way was really simple, as was returning the car. No need to take millions of photos like some other short term rental companies.
20 February 2025
Unprompted review
Reply from Greenwheels
Hi Jay,
Thanks for the awesome review! We’re thrilled to hear you had a smooth and hassle-free experience. Looking forward to your next adventure with us! ^Bo
Reply from Greenwheels
Hi Aniket,
Thanks for the awesome review! We’re glad to hear the cars are conveniently close to your doorstep. We’ll keep making sure you have an easy and hassle-free experience every time! ☺️ ^Bo
Frustrating Experience and Terrible Customer Service
I recently had an extremely frustrating experience with Greenwheels, and I feel compelled to share it.
The car I reserved didn’t start, so I called customer service. They told me to use my OV-chipkaart to reset it. I did, and they claimed it was fixed. Sure enough, the car started after that. However, later on, at a different location, the same issue happened again. I repeated the OV-chipkaart procedure, but this time, the car refused to start altogether.
I called customer service again, and they told me I’d have to wait 45 minutes for someone to come and fix it. That was not an option for me—I had an important appointment and couldn’t just stand around waiting. I told them I would leave the car there and that they could come and fix it themselves.
Their response? It’s my responsibility, and I had to extend the reservation at my own cost while waiting for the mechanic—just because I had the key. Why should I be charged for a broken car? The key could be left inside, and anyone could access it with an OV-chipkaart. So why should I waste my time and money on a car that’s not my fault?
This whole process is completely ridiculous. Greenwheels expects customers to pay for their own faulty cars while waiting for their slow support. Instead of providing real assistance, they leave you stranded with unnecessary charges. Avoid them if you don’t want to deal with unreliable cars and even worse customer service.
17 February 2025
Unprompted review
Reply from Greenwheels
Hi Sali,
First of all, I apologize for the inconvenience experienced. I think you misunderstood my colleagues once a car is stranded with breakdown on the road you are obliged to stay with the car and wait for emergency services. We are dependent on an external party in this so this can sometimes take a while just like with your own car and you have to call the ANWB service for example. You cannot leave the car unattended, this is also stated in our General Conditions.
Of course we would credit the costs and you would not have to pay from the moment the car stopped working. Would you please contact me for this via our contact form t.a.v. Bo? Then I can take care of this for you. ^Bo
Reply from Greenwheels
Hi Wilmer,
Thank you for using Greenwheels! Thank you for your lovely review. 💚 ^Bo
It's all about money, money and more money 💰
I used Greenwheels a few times and i will never do it again! The customer service sucks! When my car was having issues i rented their cars for almost a week to go to my work. I paid almost €300. I am not complaining about the prices but the customer care. I mistakenly booked a car which I cancelled 8 minutes too late, and they made me pay the whole tarif for the booking (€28). What is €28 to a cliënt that has brought in €300?
All i can say is that i am happy that my car is back and i do not have to deal with Greenwheels ever again.
6 January 2025
Unprompted review
Reply from Greenwheels
Hi Concilia,
First of all, I apologize for the inconvenience experienced. We offer our customers to still be able to cancel your ride within 15 minutes of creating it free of charge. Once these 15 minutes have passed, you will indeed be charged. ^Bo
Good service
Simple booking, clear pricing. The cars are usually in good condition. Lets me save on short trips.
12 February 2025
Unprompted review
Reply from Greenwheels
Hi Yuri,
Super thanks for your positive review! Glad you appreciate the service and that you like the cars. It's great to hear that you can experience the convenience and savings on short trips. We hope to be of service to you again soon! ^Bo
Good but I was in park spot on time
Good but I was in park spot on time, but until lock and close the car ai was charge 15min more for 3min late. Not feara
14 February 2025
Unprompted review
Reply from Greenwheels
Hi Mirian,
Thank you for your review! It is indeed true that your ride is extended by 15 minutes once the end time has passed. This is because once the end time has passed, the ride cannot be closed otherwise. ^Bo
Big thieves
3 February 2025
Unprompted review
Reply from Greenwheels
Hi Alex,
Unfortunately, it is completely unclear to me why you posted this review. In fact, I can't find you in our system based on your first + last name, could you please let me know exactly what this is about? ^Bo
Clean car
Clean car, ready to go! Green Wheels is great. We love not owning a car.
6 February 2025
Unprompted review
Reply from Greenwheels
Hi Karen,
How nice to hear from you! We are glad that you appreciate Greenwheels so much. It's great that you are experiencing the benefits of car sharing! Thanks for the positive review! 🚗 ^Bo
I got a fine for €75 because someone…
They seem to invent excuses and pick random people to steal money from. I got a fine for €75 because someone reported dog hairs at the back of my seat. Despite the fact that I did not carry a dog and there was no proof against me, I got charged this fine. Please don't use this car.
7 February 2025
Unprompted review
Reply from Greenwheels
Hi Selin,
We require all of our customers to check that the car was left clean prior to the ride. If this is not the case, the Greenwheels app offers an option to report this to us. Based on this, we can issue a fine if you have not reported that the car isn't clean. This is also included in our Terms and Conditions. ^Bo
Convenient, easy and cheaper than owning a car
It is always easy and convenient to get a car. If you need a car once in a while, greenwheels is for you.
I always get full tank, relatively clean and in perfect condition cars. I've used it in Amsterdam and Almere, in both locations I had the same experience.
The app bugged once with me, but I could solve the situation.
2 February 2025
Unprompted review
Reply from Greenwheels
Hi Marcelo,
Sounds like a great experience with Greenwheels! It's great that you can rely on getting a full tank, clean, and well-maintained cars no matter the location. Too bad about the app glitch, but glad you were able to sort it out.
If you experience problems with our app in the future please contact us immediately. I will gladly help you further. ☺️ ^Bo
Reply from Greenwheels
Hi Alyqdan,
Sounds like the perfect combination! Good, comfortable, and safe. Thank you for your review. ☺️ ^Bo
Everything was great
Everything was great
The only point was car didn't have any Bluetooth to listen to music and also stand for cellphone to navigate in compare to other cars
31 January 2025
Unprompted review
Reply from Greenwheels
Hi Mohsen,
Glad to hear everything else was great! It's true, having Bluetooth and a phone stand can make a big difference for a smoother drive.
Unfortunately once the phone holder is missing we do not replace it. This is because these were almost always taken away or broken. We could replace these so many times that unfortunately it was decided not to do this anymore. ^Bo
It works but cars are filthy inside
I used this service a few times. It works. However. Every time, the interior of the car was filthy.
14 September 2024
Unprompted review
Reply from Greenwheels
Hi,
First of all, thank you for your review and feedback! Great to hear that our service is working well. Did you already know that you can easily report an unclean car to us via the app? That way the report goes directly to our relevant department and they can take the necessary action. ^Bo
Super easy and fast
29 January 2025
Unprompted review
Reply from Greenwheels
Hi Panos,
Yes, it's like magic! Just fast and smooth, which is always nice. ^Bo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.