Green Metro Cars Reviews 

117
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Transport to airport at 3am. Timely and ok HOWEVER the driver claimed he couldn't get paid for 2 weeks by the company hence I had to pay CASH. Imagine at 3am driving a single woman to a cashpoint and... See more

Rated 1 out of 5 stars

I have used this company, mainly for airport pick-up/drop-off, and never had an issue - despite some concerning flags: I have been told by them that their app does not work anymore (albeit still ava... See more

Rated 5 out of 5 stars

I have used Green Metro cars many times and particularly for airport runs. They are competitively priced, punctual and professional. I travelled back from New York on Friday and my flight was over an... See more

Rated 1 out of 5 stars

Horribe experience using this taxi company. The driver was not from UK, he was not able to follow the road, did not want to follow google maps sayin he doesn't like a particular road so he took a road... See more

Company details

  1. Taxi Service

Information provided by various external sources

Local Professional Taxi firm


Contact info

2.2

Poor

TrustScore 2 out of 5

117 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(117)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Affordable taxi rates for airport transfers!

My first ride to Heathrow with Green Metro back in December 2018 went very smoothly. Been using Green Metro taxis for airport transfers from/to Reading ever since! I’d always recommend them to my friends for airport transfers :-) thank you!

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Hi Kinah, We are the budget airport transfer kings. Remember to book your return with us

Rated 5 out of 5 stars

My new preferred taxi firm

Punctual, courteous and reasonable value - and green! Perfect.

20 June 2019
Unprompted review
Green Metro Cars logo

Reply from Green Metro Cars

Hi Roy, The future is green, we appreciate the positive feedback

Rated 4 out of 5 stars

Good service

Good service , on time and professional.

20 June 2019
Unprompted review
Green Metro Cars logo

Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 4 out of 5 stars

Best Taxi Service Bar None!

Best Taxi service bar none, but if the App does not work, you can accidently book a taxi even though it can shows as cancelled. This has only happened twice in the last couple of years.

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Very good value

Very good value, polite reliable drivers. We always use for airport transfers

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Reliable and cheap

Reliable and cheap, always come on time and drive you the shortest/quickest route to wherever you're going..

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Reliable

Reliable, cheap, service.

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. They arrived on time and very reasonably priced for the journey.

20 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 1 out of 5 stars

Totally unreliable

Left my baby car seat with driver who dropped us at Heathrow. This was then supposed to be in the taxi for our return journey, I was assured this was no problem, I would just have to label my items. Second driver forgot seat, so baby had to travel back on my lap. The baby seat was eventually returned by another driver later in the day, damaged. Would never use this company again.

19 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, Accept our apologies for the experience you had. It happened because of the misunderstanding between the drivers.

Rated 5 out of 5 stars

Always get a very competitive quote

Always get a very competitive quote, easy to make booking. Car always arrives on time and kept up to date with text messages.

19 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 4 out of 5 stars

Good reliable service

Good reliable service. Very good price. Will definitely be using again!!

19 June 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Used green metros for a Heathrow…

Used green metros for a Heathrow airport run with 6 of us very good value for money and where on time both ways the man who picked us up from the airport was great even dropped 2 of our party off at a difference address with no extra cost would definitely use them again

19 June 2019
Unprompted review
Green Metro Cars logo

Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

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