Carl was very accommodating, made the process very easy and was caring in his approach to dealing with us. I would have given 5 stars as opposed to 4 although the car didn't come with a spare tyre or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clare without an I saved the day. the score would have been a lot lower if she hadn’t done her job and others so well. She mopped up for others and was honest in her position in the branch. Hopefully... See more
Company replied
I was well looked after arriving having done most of the discussions by phone. The price of the car was classed as good on Auto Trader and my part exchange was good. As I live just over 2 hours from... See more
Company replied
Greenhous respond to phone calls and emails. They also make an effort to work with the customer to meet their needs. I was impressed with the level of customer service.
Company replied
Company details
Written by the company
Greenhous are one of the top 100 UK automotive dealer groups, offering new & used vehicles, servicing and parts. Based in Shropshire with sites across the nation we have established ourselves as a trusted name in the automotive industry. At Greenhous, we understand that finding the perfect vehicle is important to you. Our experienced staff members are here to aid you every step of the way. They possess in-depth knowledge of our vehicles and services and can provide valuable guidance to help you make an informed decision. We take pride in delivering exceptional customer service and creating a positive buying experience for our customers. We strive to maintain high standards of quality, so you can drive away with confidence. Our commitment to customer satisfaction extends beyond the purchase. We have state-of-the-art service centres staffed by skilled technicians who can handle all your vehicle's maintenance and repair needs. Whether it's routine maintenance, warranty work, or unexpected repairs, our team is here to ensure your vehicle stays in top condition.
Contact info
United Kingdom
- greenhous.co.uk
4.2
Great
650 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought my first car from Vincent…
I bought my first car from Vincent Greenhouse in 1972 and have had good service from them since that date usually good service, timings and attention. Thank you.
PGScott
25 January 2025
Reply from Greenhous
Hello Gwen,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback and loyalty to our business.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Shrewsbury
Reply from Greenhous
Hello,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Greenhous “bought” my car through…
Greenhous “bought” my car through Carwow on 7th January 2025 (Danny Minshall) They didn’t respond to any emails from myself or from Carwow directly. This has resulted in me having to relist my car for sale with Carwow now on the 22nd January 2025 so they’ve wasted 15 days chasing them
Hopefully the ability for them to buy through Carwow will be removed. Totally wasted my time
7 January 2025
Unprompted review
Excellent service
Excellent service, due to the recent passing of our dad they were very attentive.
Especially Lee Brown & the mot man (can’t remember his name)
11 January 2025
Reply from Greenhous
Hello Mrs Brookes,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback. We will make sure to pass your feedback back to Lee and the team too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
You may not get your £99 reservation fee back
Booked to go and see a used car and paid a £99 reservation fee. Car wasn’t up to scratch - had some accident damage so we didn’t buy it. They assured me my £99 fee would be refunded, and it wasn’t. Have chased twice further and still no refund - as they say - you pays your money and makes your choice - mine would be to never go back!
10 January 2025
Unprompted review
Reply from Greenhous
Hello Hans,
Thank you for taking the time to leave us this review as we appreciate all customer feedback.
In order to investigate this further, please contact Andrew at andrew.whitman@greenhous.co.uk with your full name, the vehicle you reserved and the dealership location.
Thank you,
The Team at Greenhous
Easy to book minor service with staff…
Easy to book minor service with staff showing flexible approach.
Greenhouse has been servicing this car for last 9 years and seem to have done a consistently good job.
10 January 2025
Reply from Greenhous
Hello Stephen,
Thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Annual car service satisfaction
Very helpful and and straight forward. Staff helpful and do what they say they will.
10 January 2025
Reply from Greenhous
Hello Mr Caswell,
We would like to thank you for taking the time to write us this review as we really appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Shrewsbury
Murray sold us our that we part exed to…
Murray sold us our that we part exed to buy our new one car 14 years ago we were impressed with him then and just the same now.First class service
8 January 2025
Reply from Greenhous
Hello Sharon,
Thank you for taking the time to write us this review as we greatly appreciate your feedback. We will make sure to pass your comments back to Murray too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Shrewsbury
Excellent customer service
From booking the car on via online for service and MOT and getting a call to confirm the appointment. The drop of and meeting friendly and helpful staff. Kept informed all the way for any work and cost. Pick was easy. Pre and Post service delivery was excellent. Brilliant customer service throughout. Thanks
3 January 2025
Reply from Greenhous
Hello Paul,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Broken coil spring …
Booked in for service in August and the health check found a broken coil spring, we were advised that the parts were on long term back order, approx 6 weeks which turned into 19 weeks 😩
We cannot fault the care and service received, from Daniel and the team at Greenhous Nissan Shrewsbury, and thank you so much for the “breakdown car” provided, we would have struggled so much without it 😊
3 January 2025
Reply from Greenhous
Hello Karen,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback. We will make sure to pass your comments to Daniel and the team too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Everyone I have spoken to has been…
Everyone I have spoken to has been professionally and friendly
31 December 2024
Reply from Greenhous
Hello Jane,
We would like to thank you for taking the time to write us this review. As we greatly appreciate all customer feedback. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind regards,
The Team at Greenhous Nissan
Carl Crowther from the branch in…
Carl Crowther from the branch in Shrewsbury sold me a Ford Fiesta.
The experience and knowledge was fantastic and useful in the sale and any queries were handled professionally and smoothly! I'd 100% recommend buying a car from here.
5 December 2024
Reply from Greenhous
Hello Mr Otoole,
We would like to thank you for taking the time to write us this review. As we greatly appreciate all customer feedback, and we will make sure to pass your comments to Carl. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
Brilliant service from start to finish
Brilliant service from start to finish! Thank you so much Esme. 10/10 Service
1 January 2025
Reply from Greenhous
Hello Miss Hampton,
We would like to thank you for taking the time to write us this review. As we greatly appreciate all customer feedback. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind regards,
The Team at Greenhous Shrewsbury
A straight forward, professional service
2x deliveries in two weeks and the process is very good. Mohammad and Isadore delivered our vehicles to us. Both were polite and personable and extremely helpful. Helen called and emailed to give regular, concise updates and was extremely polite and kind. Clearly a very competent and friendly company. Thank you for the great service.
19 December 2024
Unprompted review
Reply from Greenhous
Hello,
We would like to thank you for taking the time to write us this 5-star review as we greatly appreciate your feedback. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards.
The Team at Greenhous
Happy customer…
We recently purchased a used vehicle from Greenhous, Shrewsbury and were more than happy with the service received. Coffee was offered and we were made most welcome. Murray was very helpful and knowledgeable and it was altogether a pleasant experience.
19 November 2024
Reply from Greenhous
Hello Katie,
We would like to thank you for taking the time to write us this 5-star review as we greatly appreciate your feedback. We will make sure to pass your kind comments to Murray too. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards.
The Team at Greenhous Shrewsbury
On time service and MOT car cleaned…
On time service and MOT car cleaned inside screen clean from previous repair but couldn’t see through screen worse than before repair.
No one on reception
3 December 2024
Reply from Greenhous
Hello Carol,
Thank you for taking the time to leave us your feedback as this is greatly appreciated. We will make sure to pass your comments on to the relevant teams too. Please don't hesitate to reach out if there is anything further that we can do for you.
Kind Regards,
The Team at Greenhous Nissan
Excellent
We had been considering updating our car for a newer model, and located one of interest on sale at Greenhous Shrewsbury. We telephoned to check it was still available and spoke to Esme, who was very helpful and friendly and agreed a time that day to view the car, and were told it would be ready to test drive upon our arrival, and we were given plenty of time to do that.
Having made the decision we would like to have this car, a good deal was agreed with Esme for our part exchange, and the paperwork completed, with a date agreed to collect the new car.
The service overall was excellent, with everything explained clearly, and we were very impressed with the friendly and professional way we were treated.
1 December 2024
Reply from Greenhous
Hello Stuart,
We would like to thank you for taking the time to write us this kind review as all customer feedback is highly important to us. We will make sure to pass your feedback to Esme too. Please don't hesitate to reach out if there is anything further that we can do for you.
Kind regards,
The Team at Greenhous Shrewsbury
Perfect dealership with peace of mind
Fantastic customer experience, professionalism and trustworthy
1 December 2024
Reply from Greenhous
Hello Yagazie,
Thank you for taking the time to leave us this 5-star review as your feedback is greatly appreciated. Please don't hesitate to reach out if there is anything further that we can do for you.
Kind Regards,
The Team at Greenhous Shrewsbury
Unpressured attention and advice.
Was given plenty of unhurried attention and advice that focused on finding a vehicle that met my spec and price. Very pleased with the final choice.
30 November 2024
Reply from Greenhous
Hello Robert,
We would like to thank you for taking the time to write us this 5-star review as all customer feedback is highly important to us. Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Shrewsbury
I received a great service
I received a great service all the way through the process of buying a car, ie from asking for a price for my current car to driving off the Nissan forecourt with a new vehicle. Lee Brown was brilliant.
29 November 2024
Reply from Greenhous
Hello Mr Goodall,
Thank you for taking the time to leave us this 5-star review as this is greatly appreciated. Please don't hesitate to reach out if there is anything further that we can do for you.
Kind Regards,
The Team at Greenhous Nissan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.