Greenhous Reviews 

Wouldn’t give any stars if that was possible. Got an extortionately expensive x trail from this garage. The tailgate wouldn’t automatically lift even when it was still in the showroom, didn’t care ! It stopped providing any sound, alarms going off locking keys in car, all sorts, from battery faults in May of 2024, took it into the garage, they said it was fine when it wasn’t, therefore did nothing to it, and admitted that! so of course it broke down again in November, badly so. It had a massive list of failures due to battery problems again. Had to call out RAC as it had locked the doors including the passenger one which had trapped my 90year old mum inside on a bitterly cold day, she had pneumonia not long ago so when we eventually managed to get drivers door unlocked had to haul her over to the drivers side to get her out, as Nissan weren't interested in helping, and rac was going to take 3 hours ! It was my daughter’s wedding, nice. Eventually got it to start with rac who said it had a ridiculous list of faults and take it straight to garage, who of course weren’t open ! So had to take it home. It emergency stopped when it shouldn’t and all sorts of thing going wrong so obviously I was not going to drive it again all the way back to Shrewsbury, I asked them to collect it on a low loader, to which the answer was “too short staffed”and “no, we’re not doing that.”Bring it in or it can just be the most expensive purchase you ever made sitting on your drive. They don’t care. Not heard from them in 2weeks, they have just washed their hands of a car not fit for purpose! Contacted customer service who are as good as them, not done anything in over a week. Asked at the beginning if we had a courtesy car yet, I said no, and that’s it, nothing. Do not buy a Nissan, they are appalling cars that will try and hurt you with their unreliability, I have a feeling insurance know and wouldn’t cover if there was an accident from a known failing battery. Greenhous are rude and unhelpful and from other reviews it’s a normal pattern. Their customer service are not doing anything, of course and I have no idea where I go from here as it will cost me a fortune to get it there on a low loader, and I’m not going to drive that wreck anywhere right now !
Update
So eventually some time later they had to actually collect and fix this car and admitted the battery failed, just appalling that these people behave like this. The car has continued to have electrical issues, emergency brakes apply randomly, very dangerous ! The whole
Nissan range is poorly manufactured and the garages just continue the same attitude of poor standard. The car was due a
Service this week, took it in and they had messed up and not booked it on their list, then proceeded to tell us that it wasn’t a booking confirmation we received despite a reminder email shown to them with the time date etc and we were completely wrong. The date they said they had was one we said we couldn’t do and so they put the phone down on us! We then booked the one we took it for online. We left as very dubious about their abilities anyway. Amazingly the Telford branch serviced it the very next day, courtesy car and helpful, even fixed the tailgate lift that never worked from new and Shrewsbury said they weren’t really bothered as to why it didn’t work, or incapable of fixing it ?? ! seem to be in a different league and have been very helpful. Thankful for that ! I will be escalating to the ombudsman, as it seems head office is as bad as them looking at reviews, they must have get togethers to teach unprofessionalism ! the good garages don’t attend ! All I can say here is don’t buy a Nissan, the car is dangerous and unreliable, and the majority of dealerships are appealing like Shrewsbury ! Read the main Nissan reviews ! Shocking !

I still very bitter after the experience last year
The cleaning and washing is very disappointed
Not a scratch on Arthur's

Recently purchased a Nissan Juke. Extremely helpful salesman Lee. Very friendly. Did not use the hard sell method. Everything sorted very well

The car was collected on time, serviced and mot’d.New tires fitted and one other repair carried out satisfactorily. I also received a video of my vehicle inspection which was useful. The vehicle was returned at the agreed time.

Pleasant and carried out what was needed

Absolutely excellent service would definitely come here again we initially dealt with Mike brilliant salesman great guy

Always great service, friendly staff who don't try and upsell, have my interests at heart and clearly know their stuff about cars. Good value and great service.

Only thing id improve, is that they are so far away from Hereford! But worth the journey.

What a lovely car buying experience
Really friendly efficient and knowledgeable people it was a pleasure

The service department really lets the garage down from rude members of staff to unnecessary work being identified. On turning to another named franchise the same work was not identified as needing doing for a further two years. The car continued to pass its M.O.T
I no longer use Nissan service department and would not recomend.

The help I received from a gentleman called Lee Bloor was outstanding.
It was a difficult day and he made everything so easy and manageable

Fantastic service at Telford whilst buying my new Corsa from start to finish! Special thanks to Emma who is a diamond !

An absolute shambles of a logistics company. Arranged to purchase that was to be delivered to a Port in Scotland as they do not deliver to Northern Ireland.

So attempting to organise a Ferry crossing from Ireland to Scotland the representative Sam was impossible to contact and so trying to coordinate boat timings on a delivery expected in 2-3 days was made even more difficult.

Was then advised that the car would be available for collection no earlier than 12 noon and that the driver needed to be out of the Port by 1:50 as this was the time of the last scheduled bus leaving which is quite frankly ridiculous, if this is how they go about their logistics it tells you everything that you need to know

Very helpful staff

Brought my Juke in for a full service . All done . They vacuumed and washed my car . Very much appreciated. Jason explained to me about my service. Very helpful young man. I had to return because my front windscreen washer wasn’t working. All sorted. Tom your brilliant sales man then helped choose my next juke . It was the last day of the month . He asked if I could buy it today . I had a test drive which was very helpful due to there being many changes in the later model No handbrake was one of the changes. I agreed to buy that day . We moved my things from the one car to the other . I took my new Juke home . There are going to vallet it for me . I arranged a day for that to happen. So nice to find staff that made me feel important. Were very helpful, courteous and knowledgeable went well above service that you find elsewhere. Thankyou Tom . Excellent salesman.

Esme Deacon was excellent. She guided me through the purchase of my car.
As always the customer service was really good.
Everything thing was hassle free.

The car was superb and their professionalism is top notch

I got the car I wanted at a great price from Nissan. The service from Dean was excellent from our initial phone call, arriving by train, taken to the dealership and everything was ready to make collection as smooth as possible. It’s the best car buying experience I have had and would highly recommend them. Thanks

Friendly and efficient service