Grantham's Reviews 

675
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpfulness and professionalism of the staff. Many people found the online ordering process straightforward and appreciated the prompt, efficient delivery, often receiving well-packaged items ahead of schedule. Reviewers frequently highlight the team's dedication to ensuring a smooth and positive experience. However, some people were dissatisfied with certain aspects. A few customers reported issues with product functionality or receiving incorrect items. Additionally, some reviewers mentioned a lack of clear communication regarding delivery dates and tracking, causing uncertainty. Concerns were also raised about after-sales service, with some experiencing difficulties reaching support or having promised work unfulfilled.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent,... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition, with some expressing satisfaction... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and efficient delivery, often... See more

Order

Customers had positive experiences with order, often praising the easy online ordering process and prompt... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

When I ordered my polarary air con I was told it would be early July and on the 9th it turned up as hopefully expected. I’m absolutely thrilled as we away the following week with 4 dogs. I texted Mitc... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more


4.4

Excellent

TrustScore 4.5 out of 5

675 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(675)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Ian was very helpful from start to finish with our purchase. He organised a lovely site for us to stay overnight to make handover easier! All at Grantham’s were very friendly and helpful would highly recommend.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Slow and time consuming

Simple product with a simple problem that is taking weeks to resolve.
Customer support turn around of over a week between emails and then given the wrong returns label that would end up with the parcel to be returned instead sent back to me.
No apparent returns process.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Was looking for a new key set for my caravan and Grantham's were the only people who had it in stock.

I ordered it on a Sunday and later that day I received an email from Amanda who had already packed and prepared the item for dispatch. I received the item via Royal Mail a couple of days later.

Overall an outstanding service and very impressive. Highly recommended.

26 April 2026
Rated 1 out of 5 stars

Poor service. Only ordered 2 things however it cost…

Only ordered 2 things however it cost me nearly a grand , only for 50% of the order to turn up incorrect. I still have the wrong item in my car waiting for collection that I arranged with Grantham only for it not to be collected as planned. I am still waiting for the correct item to be delivered. The mistake on delivery cost me money on changing plans that I had made with this equipment but that doesn’t seem to be their problem. I arranged with customer service that I would be at my work location within a 8.5 hour day shift and the collection never happened only on complaining that I was told that the collection could be anytime through the day even when agreed a 8.5 hour window. I get the feeling that I should have stayed at work until the driver turned up which may or may not have happened.
My opinion.
Steer clear.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service (Accessories only).

Great Service.
Ben and his team in the accessories shop have been wonderful. From quotes to delivery and advice, the service has been exemplary and they have fulfilled every promise.

Thank you.

CONVERSELY, the caravan sales and service & customer service teams have been totally the opposite and not remotely professional.

They would do very well to follow his lead.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Alko hitch lock

Have left this review until I had received the order, and it was completed. Cannot fault any part of the process from start to finish. Product exactly as expected, and at a competitive price. Arrived when expected, and well packaged. Would definitely recommend.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, was needing an awning light for caravan but I wanted same for same, and Grantham gave me the exact part number for ordering on their website. Could not fault their assistance in getting the right part for me.

27 April 2026
Unprompted review

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