Grantham's Reviews 

676
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many found the online ordering process straightforward and appreciated the quick delivery, often receiving items sooner than expected. Communication regarding orders and delivery updates was also frequently noted as very good. However, some customers also noted occasional issues with delivery communication, such as a lack of tracking information or updates on dispatch. A few people also experienced problems with after-sales service, including unfulfilled promises, delays in resolving issues, or incorrect items being delivered.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items being... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and super.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward online... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more

Rated 5 out of 5 stars

I waited a month for the truma inlet, to find out i had cancelled it,so back on the Internet and found Grantham's so i found the part again and order it, again and wow what service, they kept me infor... See more


4.4

Excellent

TrustScore 4.5 out of 5

676 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(676)

258 reviews in the last 12 months

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Rated 5 out of 5 stars

You cannot complain about the service…

You cannot complain about the service provided - ordered a split AC unit for my caravan on Saturday 23rd May (yes a Bank Holiday weekend). The AC was deliver on Wednesday 27th May - absolutely amazing - thank you very much. When I called in on Tuesday 26th the sales team managed my expectations - delivery is 3 - 5 days! They did it in one working day. Thank you so much.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience.

Excellent communication around getting warranty work completed despite the wait for the parts to be delivered.
Sheila and the Workshop Team at Retford couldn't have been more helpful on both drop off and collection. A very positive experience.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Cadac BBQ order

Ordered a Cadac BBQ online, the price was good, the ordering process was easy and the delivery was prompt, they also provided a tracking code.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

All round good experience

The price was very competitive and the online store very easy to use. Enquiring about delivery received a prompt reply with a positive answer. Order arrived within promised delivery time.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the sales team…

Excellent service from the sales team extremely Knowledgeable and helpful. Excellent handover including a great video explaining everything with the caravan.Excellent after sales fantastic customer service would highly recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

When you wished you didn’t need a part.

There are times when you really don’t want to contact or buy from a company and for me it was this time with Grantham’s. It’s because we had a little ding and needed a part and thank goodness Grantham’s website and search process was so easy to deal with, the stress was already soaring as you can imagine.
So if you unfortunately need a part to put your pride and joy back together, check here first. Easy user friendly website and fast delivery. Almost like the ding never happened.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a used caravan

Recently bought a used caravan from these at the Retford branch, honestly couldnt recommend them enough, looked at a few caravans and they knew everything about each one, nothing was to much. Picked our new to us caravan up at the weekend and everything was perfect, weekly updates about what was going off and to top it off a free night away with any caravan bought. Also bought a hitch cover from these and seem really good quality. Highly recommended!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Replacement awning light

Needed a replacement awning light for my Swift caravan. Grantham's confirmed which one I needed, I placed the order and it came within a couple of days. Great service, thank you, and now I can see in my awning again 😀

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Grantham Retford

Had some minor issues with my Van since purchasing from Grantham Retford. That said they’ve bent over backwards to find a solution in all instances and continue to do so. A great Family run firm with a special shout out to Sheila. Definitely worth a visit.

8 May 2026
Unprompted review

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