Grajmax Mobility  Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpfulness and pleasant demeanor of the staff. Customers consistently highlight the excellent service, noting the efficiency and ease of their overall experience, from communication to delivery. Many people are thrilled with their purchases, often describing the products as being in perfect, like-new condition, even when secondhand. Reviewers also frequently commend the quick and professional delivery service, with many appreciating the care taken during unloading and the clear operating instructions provided. Some people also felt that the user experience was seamless, with good communication throughout the process and accurate delivery times.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting the excellent condition of the... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and professional delivery.... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, excellent... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing transactions as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

Everything exactly as advertised. My Kondor mobility scooter was there waiting for me, secondhand and in perfect condition. Demonstrators kind and helpful. Delivery spot on. No delays. This beautiful... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Grajmax scooter company review

From first coming across Grajmax when googled for Scooters at reasonable prices. I have been very impressed by their attention to detail. Everything about this company is as it says on the Tin.

When it cane to narrowing the scooters down to two. We were given excellent advice on why the more expensive one wouldn’t meet my Grandmas requirements. So they didn’t just sell a more expensive product.

The scooter they brought was exactly like the photos. It was in fantastic condition. My Grandma has loved her new found independence to go further on a longer distance scooter.

When I dealt with the company in person they were very professional and again their actions matched their words.

I would one 100 percent recommend this company

Thank you Anne-Marie and Freda

14 February 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a scooter from them was sold…

Purchased a scooter from them was sold as ex display with only 4 miles on clock used it over Xmas 2023 only to find that the battery's didn't seem to hold their charge with it loosing life with in a few minutes, so took it into a registered authorized dealer and found batteries were not fit for use and had been mis matched so now faced with bill of 850 pounds to get scooter up and running properly.
The batteries which were in scooter failed the M.O.T ,I HAVE THE INVOICE FROM PLACE THAT TESTED ,
RESPONSE OF SELLER WAS ITS MANUFACTURER GARUNTEE BUT THE LAW CLEARLY STATES IT IS THE SELLER THAT IS RESPONSIBLE AS THIS WAS A TRADE ACCOUNT, AND IF SELLER LOOKS UNDER THR SALE OF GOODS ACT

15 February 2024
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

As mentioned to the customer, the scooter had fitted batteries by manufacturer. Hence, their were 100%fitted for scooter use and nothing wrong with them as they were tested. Although this battery issue was never mentioned to us, we were not aware about any problems only when the bill was received, the message was sent. I am sorry someone called "registered dealer" took advantage of you and overcharged you for smaller set of batteries (although receipt never shown /shared). If you had contacted us under warranty, we would provide you with 2 sets of big batteries and service check, too. Apologies for not being happy with the cost of battery replacement but if you would have contacted us in first place we would assist you much less costly. This gentelmen gives only negative reviews to other companies and should not use this platform.

Rated 5 out of 5 stars

Sold my CabinCar to Grajmax.

Sold my late mother in laws Scooterpac Cabin Car to Grajmax who travelled 3 hours to collect. Easy transaction & good communication. A very friendly and professional company to deal with. I would highly recommend Grajmax.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

I've recently purchased a mobilty…

I've recently purchased a mobilty scooter from grajmax.co.uk
Customer service was excellent & so helpful
The delivery was prompt & I was kept up to date with the delivery time
I am very happy with my purchase & arrived exactly as described
Thank you, grajmax.co.uk

10 February 2024
Unprompted review
Rated 5 out of 5 stars

This family firm gave me fantastic service

I needed an all terrain, reliable mobility scooter for my garden. G had a wide range of scooters for sale plus the knowledge to advise me impartially. I paid for delivery and 'Rosie' arrived promptly. The scooter was immaculate and I've used it without incident since May,2023.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Pup tested

Got my all terrain scooter to walk my new pup. At a top speed of 8mph she still dragging us along. Handles the Calderdale roads/pavement with ease (cobbles, poorly maintained paths/roads).
Customer service excellent. Delivered and tested before final purchase and reassured that I could contact them if the were any other questions/help they could give. Very happy.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Sold my friends Kondor Cabin Car to…

Sold my friends Kondor Cabin Car to Grajmax . Easy transaction & communication a very friendly professional reliable long established
family run business and a pleasure to deal with . I would highly recommend this business .

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Sold Scooter to Grajmax

Just sold my late father’s fantastic looking mobility scooter to Grajmax. Really smooth experience from communication to timely pickup and payment. I cannot recommend Grajmax enough. Thanks.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support with our new Cabin Car

Thanks so much for helping us and advising us. You have been really great! The Cabin Car has proven to be a great success for my dad and has given him a new lease of life after losing his driving licence.

You were good fun to deal with and very patient. The delivery service was excellent too. Well done!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Well done Grajmax

Well done Grajmax. Provided a fab service from purchase to delivery. The scooter arrived in pristine condition. Would highly recommend this company. Thank you for a painless transaction

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Just purchased two mobility scooters…

I have purchased two mobility scooters of Grajmax. I was delighted with the service I received, prompt responses, lots of patience and plenty if time to answer all of my questions. The scooters are in perfect condition, delivered exactly when promised, and fully charged ready to use. The scooters were an excellent price, and the service was great. I received an invoice and instruction manuals. I highly recommend this family run business. Great products and lovely service.

19 September 2023
Unprompted review
Rated 1 out of 5 stars

I bought a scooter from them with no…

I bought a scooter from them with no invoice just a text was not happy with the transaction and tried to cancel had a job doing it docked me 100 pounds and refunded me the 3rd day saying I did not follow the terms and conditions bad people to do business with seems by providing no paperwork can avoid tax

1 June 2023
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

Thank you for your review. Customer purchased scooter online (ordered number provided) paid by credit card. Same day change mind several times and wanted to cancel at the end of the day. As per terms and conditions fee applied.
Fee disputed with bank but after investigating bank decided in our favour hence negative feedback provided.

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