Velobike.co.uk Electric Mobility Scooters logo
Visit website

Velobike.co.uk Electric Mobility Scooters Reviews 1,989

•
TrustScore 5 out of 5

4.9

Mobility Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The delivery service is frequently highlighted as excellent, with many people appreciating the efficiency and the detailed explanations provided by the drivers. The products themselves are often described as exceptional value for money, well-engineered, and robust, leading to high satisfaction among consumers. However, some customers also noted issues with delivery delays, with a few experiencing significantly longer wait times than initially advertised and a lack of communication regarding these changes. There were also isolated reports of dissatisfaction with customer service, including unreturned calls and unhelpful responses when trying to resolve delivery issues.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the helpfulness and knowledge... See more

Staff

Clients share positive opinions on staff, particularly praising the delivery drivers for their helpfulness... See more

Service

Consumers find service to be positive, with many praising the helpfulness and friendliness of drivers like... See more

Product

Customers had positive experiences with the product. Many reviewers expressed delight with their new... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

First, I have really enjoyed my well put together Veleco Faster mobility scoitear and going out and about on it four or five times a day all weathers. Comfortable, reliable and with excellent lights f... See more

Rated 5 out of 5 stars

Timely delivery, amazing customer service from vojtk. He took his time to explain everything relating to the scooter and safety feautures. He took his time to allow my dad to test drive the scooter.... See more

Rated 5 out of 5 stars

Very good delivery the delivery driver is an asset of the company, he was very helpful with keeping me updated with delivery and explained the scooter in alot of detail. The scooter is acceptional val... See more

Rated 5 out of 5 stars

If you've got time to wait for these scooters, they're great. There isn't much contact from the seller... but it did arrive, eventually, and the delivery driver was great. Excellent delivery. Driver s... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

VeloBike.co.uk | Online store with electric mobility scooters. The best models of electric vehicles for people with disabilities and gift scooters.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A great scooter i have owned 4…

A great scooter i have owned 4 different types. Very comfortable easy to control on Spanish roads. BUT I can find no specialist engineers in my area. This makes it difficult to carry out servicing to warranty edicts

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good delivery nice scooter

Very good delivery the delivery driver is an asset of the company, he was very helpful with keeping me updated with delivery and explained the scooter in alot of detail. The scooter is acceptional value for money, the office team are amazing to deal with with great customer care....my mum is over the moon with her new scooter and the service from velobike...highly reccomended will definitely use again

26 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look