At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly. Thank y... See more
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See what reviewers are saying
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... See more
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... See more
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help. I have purchased several items from Grafton, which I received promp... See more
Company details
Written by the company
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Contact info
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, United Kingdom
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Excellent service.
Good service
Like Ronseal they do exactly what they…
Like Ronseal they do exactly what they say on the tin.
VERY HELPFULL SALES
VERY HELPFULL SALES, NO ISSUES WITH ANYTHING DELIVERY ON TIME ALL GOOD
Great experience
Easy to use website, posting and packaging were reasonable and item were as described, brand new.
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