At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly. Thank y... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... See more
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... See more
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help. I have purchased several items from Grafton, which I received promp... See more
Company details
Written by the company
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Contact info
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, United Kingdom
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Good and expert service received from…
Good and expert service received from the team in installing a new slit lamp in my practice.
2 April 2024
Excellent service as usual
Excellent service as usual; very knowledgeable and professional with always useful advice.
Highly recommend
29 February 2024
Helpful and professional
Very quick response to initial query via the website, helpful staff and prompt shipment. I would definitely recommend Grafton Optical.
5 February 2024
Good Customer Service
Accidentally ordered 2 of the same flippers and they sent me the correct one at no extra charge in exchange for me sending back the extra i had- this was very straight forward and sorted quickly
30 January 2024
Very good and in time delivery
I received my Ruler very quickly and efficiently, thank you so much
22 January 2024
Knowledgeable & helpful staff
Knowledgeable & helpful staff, we’ve used Grafton for many years.
22 January 2024
Excellent Service
The order was delivered by next day with excellent follow up. Very pleased.
4 January 2024
Very prompt service
2 January 2024
Excellent service
2 January 2024
The complete service and knowledge of…
The complete service and knowledge of what we require
6 December 2023
quick and efficient
19 December 2023
Great Service
24 October 2023
Good experience of communication and a job well done
Good communication and repair job done as per schedule. Was able to deliver and collect my repair myself as I was working locally. Informed me of the reason why the equipment wasn’t working and was repaired as per schedule. Thank you
28 September 2023
Excellent quality
Delivery within 48 hours
Great packaging and great ophthalmic products
25 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.