At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly. Thank y... See more
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See what reviewers are saying
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... See more
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... See more
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help. I have purchased several items from Grafton, which I received promp... See more
Company details
Written by the company
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Contact info
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, United Kingdom
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Reply from Grafton Optical
Thank you for your feedback, and please accept our sincere apologies that you were not satisfied with the product or the service you received.
I’ve looked into your order and can see that it was placed on a Saturday and shipped out on the next working day (Monday) via DPD. According to the tracking information, the parcel was delivered on the Wednesday — which is within our standard delivery window of 3–5 working days.
That said, we’re very sorry to hear that the product did not meet your expectations. We never want a customer to be unhappy with their purchase, and we’d be more than happy to offer a replacement or a full refund. Please email us at sales@graftonoptical.com with your order details and if possible, an image of the issue, and we’ll get this sorted for you right away.
Once again, we’re sorry for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards,
The Grafton Optical Team
Excellent service
3 April 2025
Very fast delivery
6 March 2025
Order
Ordered some bulbs for a slit lamp which came the next day. Also spoke to someone on the phone regarding the order and he was excellent. Cant fault the service.
4 February 2025
It was easy to order
7 January 2025
Great customer service
Great customer service, very easy order process. Equipment Order came within 48hrs. 10/10
7 January 2025
Always pleased with Grafton products
Always pleased with Grafton products, advice and servicing for my independent opticians.
28 October 2024
professional and efficient
Quick, professional and efficient service.
I will definitely order from them again for any optical equipment supplies/needs I may have
1 October 2024
I always find the staff in Grafton very…
I always find the staff in Grafton very helpful in sourcing supplies for me and responding to my queries
15 September 2024
Customer support was great
Customer support was great. They responded to my queries almost immediately.
5 September 2024
So helpful with every query.
5 September 2024
good purchase although with some minor…
good purchase although with some minor uncertainties about shipping and billing abroad
26 June 2024
WOULD HAVE EXPECTED BETTER!
THE BULB THAT WAS ORDERED WAS OVER £60 AND ARRIVED IN A JIFFY BAG. DON'T THINK I NEED TO SAY ANYMORE.
4 June 2024
Reply from Grafton Optical
Thank you for bringing this to our attention and we are very sorry that you have had this experience. We do apologise for any concerns you have regarding the packaging of your bulb and we will review this for orders going forward.
The bulb was packed in a box inside the jiffy bag, and as we haven't been contacted to tell us otherwise, I assume that it arrived with you undamaged. If this is not the case, please do get in touch so that we can rectify the situation for you as quickly as possible.
You can either email us at sales@graftonoptical.com or call us on 01923 233980.
Extremely efficient and very…
Extremely efficient and very knowledgeable. Very happy with their services and products
8 May 2024
Spoke to a very helpful person several…
Spoke to a very helpful person several times who managed and resolved my query.
Goods arrived quickly and were priced competitively.
11 April 2024
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