I've bought from this company before, at one of their busiest time of year Christmas. I knew they were brilliant at getting my purchase for my grown-up granddaughter,never too old for a jelly cat. Thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used this business to purchase and grow my jellycat collection for the past couple of years. With each purchase I have had no cause for concern, I have received my purchases in good time, eac... See more
Company replied
Excellent products . Love these candles, very realistic and remote controled. Also good to find some that use normal AA batterys . Delivery was quick and well packaged.
Company replied
I have now ordered several times from Gracegentle. They always send the order quickly and well packaged. Have genuine products like Jellycat. I look forward to ordering from them in the future.
Company replied
Company details
Written by the company
Gracegentle has been trading for more than 10 years through our store in Newark, Nottinghamshire and online at www.gracegentle.co.uk - We are a destination store for Jellycat | St Eval Candles | Stoneglow Candles | Wrendale and more. We offer a huge range of homeware, giftware, greeting cards and Jellycat Soft Toys.
Contact info
23A Middle Gate, , NG24 1AL, Newark, United Kingdom
- 01636611933
- enquiries@gracegentle.co.uk
- gracegentle.co.uk
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful shop
Wonderful shop. Denise and her staff go above and beyond - excellent customer care and always very friendly.
The Jellycat selection is the best around with regular new stock. Beautiful display and Denise will always order in things for you if she can.
Great user friendly website too. Wonderful shop. Highly recommend.
28 June 2024
Unprompted review
Reply from Gracegentle
Thank you for your lovely 5* review
Saw the ladies on a TikTok live
Saw the ladies on a TikTok live! I’ve ordered a couple of times now! Delivery is super quick & jellycats always packaged with care 🤍 thank you so much!
22 June 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
Reply from Gracegentle
Thank you for your 5* review
Reply from Gracegentle
Thank you for your review.
apologies delivery was longer than expected we do state standard delivery (2-4) days. Your item was sent on day of order Friday 31st May and we can see from Royal Mail Tracking it was delivery on Monday 3rd June so that was within our stated delivery times for 48 Hour tracked. But once again apologies we did not meet the timescale you was expecting.
Reply from Gracegentle
Thank you so much for your 5* review
Reply from Gracegentle
Thank you so much for your 5* review
Super duper amazing experience 💚
Lovely communication everything is as seen and of good quality and price, Lovely 10% discount as well when subscribed to the news letter ✉️ My Jellycat bunnies were as I’d seen on the live, Also very lovely lady well spoken lovely to deal with, very pleasant experience and happy to buy from again.
Oh yes and all arrived well packed and fast and a little packed of gift sweets in the box was lovely 📦
Thank you again for a pleasant experience 🩵💙🤍
3 June 2024
Reply from Gracegentle
Thank you so much for your 5* review
Reply from Gracegentle
Thank you so much for your 5* review
Excellent customer service, great products
Excellent customer service. What a great company to deal with and excellent products at good prices. Great communication and would buy from them again.
22 May 2024
Reply from Gracegentle
Thank you so much for your 5* review
Denise is absolutely lovely
Denise is absolutely lovely! Has such a wonderful shop and I cannot wait to order more!!
23 May 2024
Reply from Gracegentle
Thank you so much for your 5* review
Lovely ladies and so happy with my…
Lovely ladies and so happy with my gorgeous jellycat! Such a nice shop!
23 May 2024
Reply from Gracegentle
Thank you so much for your 5* review
Reply from Gracegentle
Thank you so much for your 5* review
Reply from Gracegentle
Thank you so much for your 5* review
placed two orders
placed two orders. first order tane a bit longer than expected but that’s royal mail’s fault! Love both orders.
Would definitely order from here again. Jellycats are wrapped aswell which makes it that much nicer!
18 May 2024
Reply from Gracegentle
Thank you so much for your 5* review
The best place to buy Jellycats
The best place to buy Jellycats! Can't wait to visit the shop one day!
18 May 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
Amazing very friendly
Amazing very friendly
I would highly recommend Grace Gentle in Newark. They such a friendly company and nothing is to much trouble to them if you have any questions of what type of jellycats the range the price they will tell you. I have been a customer for around 5 months now and I not had one issues with them. They arrive quickly when you order they pack near enough straight away and get them sent out to you. They also have a shop which is very well stocked of all sorts of jellycats amazing display’s you can’t go wrong.
18 April 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
Online Purchase
Used the online service to buy Jellycats. Excellent and quick despatch, great packaging and fast delivery. Can’t fault the ease of using the website and service from the Gracegentle team.
19 January 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
I’ve been a customer of Gracegentle now…
I’ve been a customer of Gracegentle now for a while.
The staff are fabulous, they do everything and more to go above and beyond for their customers.
Both in store and online, they have an amazing range of beautiful stock.
Can’t recommend this shop highly enough xx
1 May 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
I am a frequent customer of Gracegentle…
I am a frequent customer of Gracegentle mainly for the amazing Jellycat collection available. The two wonderful ladies work consistently to provide excellent customer service and keep up with new releases as well as making everyone feel welcome in store. They offer great help and are very attentive. It’s so lovely to see a small business in a town do so well!
16 May 2024
Unprompted review
Reply from Gracegentle
Thank you so much for your 5* review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.