Gracegentle Reviews 

129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, including popular items like Jellycats and Bukowski bears. Many people frequently highlight the exceptionally fast delivery service, with orders arriving quickly. Reviewers also appreciate the careful and beautiful packaging of their purchases, ensuring items arrive in perfect condition. The ordering process is described as easy, with many consumers finding the website user-friendly. The overall service is frequently highlighted as excellent and efficient, leading to smooth transactions. Products consistently arrive exactly as described on the website, further enhancing customer satisfaction.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Service

Customers consistently note positive experiences with service, describing it as amazing, excellent, and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from this company before, at one of their busiest time of year Christmas. I knew they were brilliant at getting my purchase for my grown-up granddaughter,never too old for a jelly cat. Thi... See more

Company replied

Rated 5 out of 5 stars

I have used this business to purchase and grow my jellycat collection for the past couple of years. With each purchase I have had no cause for concern, I have received my purchases in good time, eac... See more

Company replied

Rated 5 out of 5 stars

Excellent products . Love these candles, very realistic and remote controled. Also good to find some that use normal AA batterys . Delivery was quick and well packaged.

Company replied

Rated 5 out of 5 stars

I have now ordered several times from Gracegentle. They always send the order quickly and well packaged. Have genuine products like Jellycat. I look forward to ordering from them in the future.

Company replied


Company details

  1. Gift Shop

Written by the company

Gracegentle has been trading for more than 10 years through our store in Newark, Nottinghamshire and online at www.gracegentle.co.uk - We are a destination store for Jellycat | St Eval Candles | Stoneglow Candles | Wrendale and more. We offer a huge range of homeware, giftware, greeting cards and Jellycat Soft Toys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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1-star

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4.9

All reviews

(129)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick service

came really quickly despite new years right around the corner

27 December 2024
Gracegentle logo

Reply from Gracegentle

Thank you for your 5* review

Rated 4 out of 5 stars

First order from Gracegentle

First order from Gracegentle

My order of the newly released valentines jellycat range arrived quickly and I love them. I buy jellycats as a collector and one of the jellycats tags was damaged which was disappointing. The jellycats themselves were beautiful. Thank you gracegentle!

9 December 2024
Unprompted review
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Reply from Gracegentle

Thank you for your review. We are very sorry the item arrived with a damaged tag, we do take as much care as possible ensuring the tags are perfect on arrival. Please feel free to contact us directly via phone or email and we can look to arrange a replacement item with a perfect tag.
Kind regards
Gracegentle

Rated 5 out of 5 stars

It was very quick and easy to order the…

It was very quick and easy to order the item on the website. The service on collection at the shop was second to none. My item was ready and waiting the very next day and packed extremely well. I often visit Grace Gentle in Newark and all of the ladies in the shop are extremely friendly and helpful. It is old fashioned service at its best. They stock such beautiful items and if I’m looking for a gift, there’s always something I can find. There are items to suit your budget. We are so lucky to have Grace Gentle in Newark and the owner’s personal story behind the shop is wonderful.

27 September 2024
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Reply from Gracegentle

Thank you for your 5* review and your lovely comments

Rated 5 out of 5 stars

Fast delivery

Fast delivery, items well packed and packed with care.

30 August 2024
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Reply from Gracegentle

Thank you for your 5* review

Rated 4 out of 5 stars

Excellently packaged

Excellently packaged, great item and very quick delivery. First purchase discount was fantastic, would massively recommend to friends and family

30 July 2024
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Reply from Gracegentle

Thank you for your lovey review

Rated 5 out of 5 stars

They are the best

They are the best.
Staff post online sharing products they have in store. It’s not just about selling products.
I love the lives they do on tik tok
Nice to buy from those who own and love the products themselves
Fast delivery. Offer a points system which is great so you can get money off
Excellent seller.

26 July 2024
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Reply from Gracegentle

Thank you for your 5* review

Rated 5 out of 5 stars

Trusted seller I found on TikTok!

I saw this company on TikTok and I was mesmerised by the sellers passion. I made my first order last week, a jellycat beehive and bee, what an adorable product! I collect bee themed teddies and this is by far the best! Superb quality, I’m new to the jellycat range and I’m now I’m hooked.
Was a competitive price and arrived a little earlier than expected. Head to the website first as I’m sure they offer a first time discount for new customers (which I somehow missed, but their price was still better than any other online retailer).
Happy customer. Thank you.

26 July 2024
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Reply from Gracegentle

Thank you for your 5* review

Rated 5 out of 5 stars

Fantastic seller

Fantastic seller, very quick delivery and great communication

25 July 2024
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Reply from Gracegentle

Thank you for your 5* review

Rated 5 out of 5 stars

I recently found this lovely little…

I recently found this lovely little shop on Ticktock I love jellycats and I’m obsessed with bunnies and this lovely shop did not disappoint I’ve already made 4 purchases and will be making more ♥️

20 July 2024
Unprompted review
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Reply from Gracegentle

Thank you for your lovely 5* review - so happy you found us and for all your orders.

Rated 5 out of 5 stars

Absolutely fantastic team at…

Absolutely fantastic team at Gracegentle. Made my 80 year old mum over the moon with the Jelly Cat Sage Green Dragon we had been looking for for months. Easy webiste to use lots of products and fantastic delivery, mum even got a bad of Haribo Strawberries in with the package so was super happy. Thanks Gracegentle I will definitely be ordering from you guys again very soon

17 July 2024
Unprompted review
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Reply from Gracegentle

Thank you so much for your lovely 5* review

Rated 5 out of 5 stars

Jellycat Collector here

Jellycat Collector here. Supporting a Wonderful independent business. The most fantastic 5 star service from incredible genuine people who want to keep their customers happy. Make a conscientious effort to protect Jellycat tags in store and during shipment. Found you on Tiktok love the lives and I hope to visit one day Thank you Grace Gentle!!! Lots of love Emma’s Cute Collection xxxx

29 April 2024
Unprompted review
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Reply from Gracegentle

Thank you so much for your lovely 5* review

Rated 5 out of 5 stars

Denise and Jo are SO LOVELY

Denise and Jo are SO LOVELY. They can't do enough to help and make the shopping experience a pure joy. I really wanted a specific Jellycat (Huge Sage Dragon) and they called me the second it arrived in store, I love them so much. They also ship items out so quickly when I can't get into town. Amazing shop, wonderful service.

26 June 2024
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Reply from Gracegentle

Thank you so much for your lovely 5* review

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