Gracegentle Reviews

128

•

4.9

Gift Shop

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, with many appreciating the genuine items and variety available. The delivery service is frequently highlighted as quick, efficient, and well-packaged, ensuring items arrive safely and in perfect condition. People also commend the smooth ordering process and the overall excellent service, often noting great communication and a positive experience from start to finish. Reviewers particularly appreciate the beautiful packaging, with some mentioning the thoughtful inclusion of tissue paper and notes.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and variety of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent and great. Reviewers... See more

Order

Customers consistently note positive experiences with order, highlighting the fast and efficient delivery,... See more

Reviews shaping this summary

I've bought from this company before, at one of their busiest time of year Christmas. I knew they were brilliant at getting my purchase for my grown-up granddaughter,never too old for a jelly cat. Thi... See more

Company replied

I have used this business to purchase and grow my jellycat collection for the past couple of years. With each purchase I have had no cause for concern, I have received my purchases in good time, eac... See more

Company replied

Excellent products . Love these candles, very realistic and remote controled. Also good to find some that use normal AA batterys . Delivery was quick and well packaged.

Company replied

I have now ordered several times from Gracegentle. They always send the order quickly and well packaged. Have genuine products like Jellycat. I look forward to ordering from them in the future.

Company replied

Company details

Gift Shop

Written by the company

Gracegentle has been trading for more than 10 years through our store in Newark, Nottinghamshire and online at www.gracegentle.co.uk - We are a destination store for Jellycat | St Eval Candles | Stoneglow Candles | Wrendale and more. We offer a huge range of homeware, giftware, greeting cards and Jellycat Soft Toys.

Contact info

23A Middle Gate, , NG24 1AL, Newark, United Kingdom
01636611933
enquiries@gracegentle.co.uk
gracegentle.co.uk

4.9

Excellent

128 reviews

5-star

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All reviews

(128)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 24, 2025

Excellent service

Thanks so much! Order was received promptly and just as described. I’d struggled to find the particular Jellycat in stock anywhere but your fabulous (online) store had the product I wanted and I found another one I wanted too; bonus! I placed the order with very little time for a birthday gift, but both products arrived in time. The person loved the gifts too.

25 March 2025

Reply from Gracegentle

Jul 3, 2025

Thank you for taking the time to leave your 5* review

Great item and quick delivery

22 February 2025

Reply from Gracegentle

Mar 11, 2025

Thank you for your 5* Review and order

Mar 3, 2025

Excellent delivery time and daughter…

Excellent delivery time and daughter over the moon with her new 'companion'

24 February 2025

Reply from Gracegentle

Mar 11, 2025

Thank you for your 5* Review and order

Mar 1, 2025

Excellent service

Excellent service - quick delivery! Would definitely recommend and use again.

22 February 2025

Reply from Gracegentle

Mar 11, 2025

Thank you for your 5* Review and order

Mar 1, 2025

Such friendly and helpful staff at…

Such friendly and helpful staff at Gracegentle. Nothing is too much trouble. Happy to pop out the back to check stock. Will always chat if they’re not too busy.

22 February 2025

Reply from Gracegentle

Mar 11, 2025

Thank you for your 5* Review and your kind words

Feb 12, 2025

quick service

came really quickly despite new years right around the corner

27 December 2024

Reply from Gracegentle

Feb 28, 2025

Thank you for your 5* review

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