GotRentalCars.com Reviews 

Cancelled my booking the morning of my rental (1 hour before collecting)!
Not acceptable!

Gotrentacar is an agent. The booking process was fine - and a great price. I took the extra insurance with them rather than taking it out with the car hire company. First, the car hire company was dreadful - (RENTAL PREMIUM of Fiumicino). I lost the €500 deposit due to an apparent scatch on the car. It was also not cleaned on return. I've been hiring cars for almost 50 years and have NEVER had to return the car cleaned. Whether or not the scratch was there before is immaterial, as I paid for cover. GOTCARRENTAL have been appaling. It's been almost two months and I am still battling with them to be paid. DO NOT TOUCH THIS COMPANY.

I had a very very bad experience with Got Rental Cars.
I booked a rental car that advertised a 100% credit refund if canceled within 48 hours. Within that 48-hour period, I called because rental rates at my destination airport had dropped by $200+ and I wanted to understand my cancellation and credit options before making any decision.
I spent about 25 minutes on the phone with a customer service representative who could not explain the company's cancellation or credit policy. She gave me conflicting information about the cancellation fee, first saying it might be around $120, then saying it could be $220. She could not speak to the 100% refund policy at all.
Because she couldn't tell me exactly what the refund or credit would be, I decided it made more sense to keep my existing reservation rather than risk canceling and ending up paying more overall. I clearly told her, "Just leave the reservation in place."
To my surprise, she responded, "Oh, I canceled it."
I immediately told her that I had not authorized the cancellation and asked her to reinstate the reservation. She said she couldn't and hung up on me.
I was then charged $220, and the company later claimed I had not canceled within the required time period. I have my phone records showing I called within the 48-hour window.
The most frustrating part of this experience was that the company's own representative could not explain its cancellation policy, yet I was still charged after she canceled my reservation without my authorization. She really didn't give a darn and just wanted to get off the phone.

In my experience, companies such as Expedia and major airlines clearly explain their cancellation policies and allow customers to make informed decisions.

Based on what happened, I would never do business with this company again.

Easy to book at a reasonable price with extra insurance 👌

Easy to navigate site , lots to choose from

1 Star – Very disappointing experience

I would strongly advise anyone considering this company to think carefully.

When my family and I arrived to collect our hire car, we were told our booking had been cancelled, despite it still showing as confirmed. We were left stranded at the airport with no suitable help or solution offered.

Because of this, we had to arrange a hotel, pay for taxis, and book another hire car the following day at a much higher cost, leaving us significantly out of pocket.

I submitted a formal complaint, but I have still not received a satisfactory response or a refund. Even after everything that happened, I was later told they were still checking whether I had collected the original car, despite the fact that no car was ever provided.

I am now pursuing the matter through my credit card provider to recover my money.

This was an extremely stressful experience for my family, and based on what happened to us, I cannot recommend this company.

Easy to book, good price!

Could have done with the dates and times on the final page to review prior to pressing complete.

Described as being in Airport the rental was in fact at a nearby hotel. Cancelled

Range of affordable cars
Very straightforward booking process
Quick
Easy to read and understand terms and conditions

Easy booking process with good choice of vehicles

So easy to book and honed in to my spec imediately!

Very easy and straightforward

Quick and easy to book. Reasonable price.

Bought excess waiver through Bettersafe at a fraction of the price.

I booked a car rental through GotRentalCars. When I arrived to collect the vehicle, the rental company before said debit card was ok if I paid more for insurance which was fine. Who I arrived they refused to provide the car so I cancelled the booking on 5 July and was told I would receive a refund minus £95 cancellation fee. I was later told the refund had been processed on 13 July and would take 5 to 10 working days max. After that period passed I was repeatedly given new timeframes like “just wait 2/3 more days. I asked several times for the ARN or refund reference so my bank could trace the payment, but this was never provided. Promised callbacks never happened, they have not respect towards customers and during my latest call the representative was rude and even hung up the call on me and don’t bother emailing they don’t reply. As I still had no refund or proof that one had been issued, I have had to open a payment dispute with my bank. This has been a very disappointing experience. Very unprofessional avoid this company