GOLDEN Reviews 99

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 2 out of 5 stars

Have not recieved order. Cannot contact them, do not reply to emails, phone is switched off. Have not replied to Instagram message. Have had to get bank involved. Finally recieved package, though... See more

Company replied

Rated 5 out of 5 stars

I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisi... See more

Company replied

Rated 5 out of 5 stars

Best pants out right now bought 1 pair for a client 48 hrs later on my 2nd purchase and patiently waiting to see what drops nextweek. Trust me the heat and diversity of these pants/ jeans dosent stop... See more

Rated 1 out of 5 stars

It is now July 17th and I have yet to hear anything despite me contacting them through email a few times. All I know is that my order had been placed but since then I have received nothing. It woul... See more

Company details

  1. Men's Clothing Store
  2. Jeans Shop
  3. Streetwear Store

Information provided by various external sources

Luxury Jeans Made In The U.S.A: Carrying on a 30 year old family business. GOLDEN continues to make the same quality denim it was raised on. -StayGolden


Contact info

3.4

Average

TrustScore 3.5 out of 5

99 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

They were great

They were great, they accommodated my every needs! And Stayed in communication with throughout the process… i will definitely be ordering again from them in the future!!!

8 November 2022
Unprompted review
Rated 5 out of 5 stars

I've bought three pairs of pants from…

I've bought three pairs of pants from them. The fit has always been as expected, and the material comfortable but durable. There has never been any hassle with the order. Customer service has been very responsive, with an overnight response.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Some off the best jeans ive bought

I got my first pair of stack demin jeans from Golden, they were everything i expected and more. Fit perfect and the deminseion of the stack are excellent, shipping is also excellent as they keep you notified about your order. They have a great brand and i hope it keeps getting better.

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Quality and support, reliable shipping!

Ordered on Wednesday night and needed my jeans by Saturday. They ship from cali and im in pa so you know that’s probably hard and I was risking it. I contacted their support and got a response back super quick and told them my concerns they went back and changed my shipping to make sure my pants would get here in time without a hassle. Highly recommend! Great quality pants but even better support and thats all you can ask for when purchasing from a company! Appreciate it <3

17 September 2022
Unprompted review
Rated 1 out of 5 stars

i ordered a pair of jeans for $180.00…

i ordered a pair of jeans for $180.00 from golden denim and did not receive them . I contacted the company and provided video of the day and time that they said the item was delivered and wasn’t and they wrote back asking me to contact them back in a few days if I still haven’t received the item. I contacted the company again after not receiving the jeans and they never responded.

20 May 2022
Unprompted review
GOLDEN logo

Reply from GOLDEN

Hi Markeda,

Thank you taking the time to share your experience with GOLDEN and we apologize for you not receiving your product.

If we may, the order was delivered and the product was received. The video that was sent over depicts just that. The video also shows moments later an individual walking up and taking the package from your front porch. How can we be held responsible for doing what you asked us to do. Which is ship an order to an address that you provided. This is a prime example of why we encourage all our customers to opt in the Route shipping protection which is no more than couple of dollars & is automatically added to your cart. For instances just like these. We'd be more than happy to help in resolving this matter & have tried since then. We're just puzzled on how you can hold us responsible for a random individual walking up and taking a package from your front porch.

Again, we’d be more than happy to help with replacing the item. We just need our attempts to go unheeded.

Thank you.

GOLDEN

Rated 5 out of 5 stars

I’ve never been a ‘Jeans’ guy BUT…

I do not like to wear jeans because of fit problems but for the first time ever in my life! I can officially say that these are the best jeans that I’ve ever worn!

31 August 2022
Unprompted review
GOLDEN logo

Reply from GOLDEN

Iz! Thank you for your review! Can't thank you enough for taking the time out of your day to share your experience with GOLDEN. If theres ever anything you need, please feel free to reach out. We're here to serve you.

GOLDEN & Team.

Rated 4 out of 5 stars

Love the jeans …

In the beginning I ordered the wrong size. I emailed them about correction and they was right on it! Although they send me the wrong pair of jeans they fixed it! They sent me the correct pair and even allowed me to keep the wrong pair ! Amazing customer service !

30 August 2022
Unprompted review
GOLDEN logo

Reply from GOLDEN

Hi Nierra! Thank you for taking the time to share you're experience with GOLDEN. We apologize for the mistake but do thank you for giving us the opportunity to fix it! If theres anything you ever need, we're here to serve you.

GOLDEN & Team.

Rated 5 out of 5 stars

This companies products are the best on…

This companies products are the best on the market. I live in Montreal Canada and even with the dollar exchange i still order all my jeans from them. They just fit perfect last the longest and look great. Keep up the great work guys.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

BEST JEANS OUT

Out of all the jeans i have,i love this brand more,the way they feel,and look,is amazing.especially the stack jeans,i turn heads where ever i go,and have on a pair of golden jeans.

23 August 2022
Unprompted review
GOLDEN logo

Reply from GOLDEN

Hi Craig, thank you for taking the time out of your day to write these kind words and we're glad you loved your GOLDEN. We're here if you ever need anything! Thank you again.

GOLDEN.

Rated 5 out of 5 stars

Stacked jeans fit the best I love the…

Stacked jeans fit the best I love the way they fit and also Golden has great business You receive your item on time they are perfect I can’t wait to buy some more clothes from now ASAP I highly appreciate your service💯👍🏾🍀

23 August 2022
Unprompted review

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