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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, caring approach, and helpfulness, making every interaction pleasant and informative. People frequently highlight the excellent service, noting its simplicity, kindness, and ease of navigation, which makes the entire process smooth, quick, and comfortable. The customer service is also highly regarded, with many appreciating the discrete, non-judgmental care and the team's proactive, responsive, and supportive nature. Reviewers often mention the streamlined user experience, from easy online consultations to convenient home testing, making healthcare accessible and stress-free. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed medication, prescriptions sent to incorrect locations, or problems with insurance handling that led to confusion and frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, kindness, and... See more

Service

Consumers find service to be positive, highlighting its ease, efficiency, and promptness. Many reviewers... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more

Company replied

Rated 5 out of 5 stars

Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more

Company replied

Rated 5 out of 5 stars

I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more

Company replied

Rated 5 out of 5 stars

The incredible breakthrough in STI/STD preventative medicine is life changing, for myself and so many others. I tell anyone I can about these medications. The discrete non judgmental care I received... See more

Company replied


Company details

  1. Specialized Clinic
  2. Free Clinic

Written by the company

Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

476 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently switched to Freddie after mistr

I recently switched to Freddie after difficulties with "mistr", and the difference has been remarkable. I ran out of PrEP, but they provided a 30-day supply immediately. My new account and insurance were processed while making sure I stayed covered. The process was smooth, efficient, and patient-focused- exactly what a sexual health service should offer. Freddie responded quickly and made sure I had the medication I needed without delays

1 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you so much for sharing this. We’re really glad to hear the switch felt smooth and supportive for you, staying covered and never missing a dose is exactly what we want for every patient. We're here for you anytime you need us!

Rated 5 out of 5 stars

Great people. Great service.

First and foremost are the people you deal with at Freddie. They're knowledgeable, friendly and efficient. The process : from meeting with the medical advisor, working through costs and funding assistance, setting up blood work, and renewing your prescription is simple, straightforward and easy to follow. And, help and information is just a call or message on their website away.

18 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for this thoughtful review. We're really glad to hear the process felt clear and easy from start to finish! Our team works hard to make sure support, guidance, and answers are always within reach, so it means a lot to know that came through.

Rated 5 out of 5 stars

Excellent Follow Up On My Side Effect

The concern about my side effect was immediate and I was on a tele video call in hours. The whole conversation was relaxed and respectful. I am very positive in future treatments because of this one conversation. I have always felt that Freddie was trustworthy but fast action on their part concerning a very minor side effect made me feel even more comfortable in entrusting them with my care.

17 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this wonderful review! We’re really glad to hear our team was able to check in quickly and help you feel supported. Side effects, even the small ones, deserve attention, and it’s important to us that you always feel heard and cared for. We appreciate your trust in us, and we’ll be here for you every step of the way.

Rated 5 out of 5 stars

Love it super quick

17 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for sharing! We’re glad our team was able to respond quickly and help you feel supported.

Rated 5 out of 5 stars

Fast, Friendly, and Reliable

Freddie has been an incredible help in navigating my treatment and getting answers quickly. The whole process is smooth, professional, and designed to make you feel supported at every step. Their team communicates clearly, appointments are easy to book, and the follow-ups show they genuinely care about your progress.

Everything, from the lab test to medication guidance, felt efficient, transparent, and trustworthy. I’m really grateful for the clarity and peace of mind they’ve given me.

Highly recommend Freddie if you want a reliable online PrEP Provider.

25 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you so much for the kind words and recommendation. We’re thrilled to hear the process felt smooth, supportive, and reliable. We’re always here for you!

Rated 5 out of 5 stars

The nurse was very professional and…

The nurse was very professional and helpful. This is my first time with Freddie and hopefully everything goes smooth.

13 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing your experience! We're so glad to hear your nurse was helpful and professional, you've got our full support every step of the way!

Rated 5 out of 5 stars

Excellent

Excellent. Clear and quick.

13 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much! We're glad everything was clear and quick for you.

Rated 5 out of 5 stars

Experience was super easy!

Experience was easy and super fast! So far so good. :)

3 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks for the great review Cody! We're so glad you had a great and quick experience.

Rated 5 out of 5 stars

Freddie delivers on their promises …

Getting my meds and lab requisitions through Freddie is simple and straightforward - just like they promise!

Furthermore, their customer service, medical team, pharmacy team, and delivery drivers are all kind, patient, and professional.

28 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for sharing this! We're thrilled to hear your experience has been so smooth and that our team made things easy and supportive every step of the way.

Rated 5 out of 5 stars

Amazing Care Provider

The care provider was amazing and addressed all my concerns.

9 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for your review! We’re so glad to hear your provider made you feel supported and took the time to answer all your questions.

Rated 5 out of 5 stars

Very easy process to get PrEP and…

Very easy process to get PrEP and DoxyPEP. Knowledgeable caring and friendly staff I’ve interacted with made it a pleasant experience.

6 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks for the great review. We're so glad you had a great experience with our friendly staff!

Rated 5 out of 5 stars

Easy and convenient way of getting my medication

It's very easy to get my prescription with Freddie. I get my medication delivered to my house for free.

29 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for your review! We're so glad to hear that getting your medication through Freddie has been easy and convenient. Making care simple, accessible, and stress-free is exactly what we’re here for!

Rated 5 out of 5 stars

very thorough explanation of everything

very thorough explanation of everything

4 November 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the 5 stars! We're so glad to hear you had a thorough and helpful experience. our team always aims to make sure everything is clear and easy to understand.

Rated 1 out of 5 stars

I am leaving a bad review

I am leaving a bad review. I hate when things are not convenient, I did my 3 month evaluation on Thursday and was told my script would sent over within 2 business days.
It’s been 9 days and the pharmacy cannot get ahold of anyone here and neither can I. I’m out of doxy and they don’t seem to give two shits about whether I have it or not. Thanks

30 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Hi there, we’re really sorry to hear about your experience, that’s definitely not the level of service we aim to provide. Please DM us on Facebook or Instagram, or email supportUS@gofreddie.com so we can look into this right away and get it resolved for you.

Rated 5 out of 5 stars

Freddie made the process easy and…

Freddie made the process easy and accessible. The staff that I interacted with were friendly, knowledgeable and all around pleasant to deal with. Home testing makes the entire process simple and convenient.

30 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing your experience! We’re so glad you found the process easy and the team supportive. Making care simple and accessible is what we’re all about!

Rated 5 out of 5 stars

10/10 service

Way better communication skills and care in their field than when I used Mistr. I love you Freddie!

28 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thank you so much! We’re thrilled to hear you’ve had such a positive experience with our team. Clear communication and genuine care are what we strive for every day!

Rated 5 out of 5 stars

Great service and excellent timing

Great service and excellent timing

28 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks for the review! We’re so glad to hear you had a great experience and that everything ran smoothly and on time.

Rated 5 out of 5 stars

All questions got answers

I had a list of specific questions to ask and got answers to all.

20 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks for the 5 stars! We're so glad we were able to help!

Rated 5 out of 5 stars

Wonderful job

Wonderful job

17 October 2025
Unprompted review
Freddie logo

Reply from Freddie

Thanks for the 5 stars! We're so glad we were able to help you.

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