My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
The incredible breakthrough in STI/STD preventative medicine is life changing, for myself and so many others. I tell anyone I can about these medications. The discrete non judgmental care I received... See more
Company replied
Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
480 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 service
Way better communication skills and care in their field than when I used Mistr. I love you Freddie!
28 October 2025
Unprompted review
Reply from Freddie
Thank you so much! We’re thrilled to hear you’ve had such a positive experience with our team. Clear communication and genuine care are what we strive for every day!
Great service and excellent timing
Great service and excellent timing
28 October 2025
Unprompted review
Reply from Freddie
Thanks for the review! We’re so glad to hear you had a great experience and that everything ran smoothly and on time.
All questions got answers
I had a list of specific questions to ask and got answers to all.
20 October 2025
Unprompted review
Reply from Freddie
Thanks for the 5 stars! We're so glad we were able to help!
Reply from Freddie
Thanks for the 5 stars! We're so glad we were able to help you.
Very professional and personally held…
Very professional and personally held strong expertise within my care through Freddie as well as via Telehealth service!
16 October 2025
Unprompted review
Reply from Freddie
Thank you for the great review! We’re so glad to hear you felt supported and cared for through our Telehealth services, our team takes pride in providing professional, personalized care every step of the way.
Awesome Service!
Freddie is an amazing service that makes STI testing and prescriptions very easy, I really like that everything is done on an online platform.
17 October 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing your experience! We’re so glad to hear you’ve found the online process easy and convenient. Making sexual health care simple, accessible, and stigma-free is what we’re all about.
Hi great the nurse was helpful and she…
Hi great the nurse was helpful and she was very informative
16 October 2025
Unprompted review
Reply from Freddie
We’re so glad to hear your nurse was helpful and informative! Our team works hard to make sure every patient feels supported and well-informed.
Simply Amazing!
The service is amazing.
You can feel the values and warm assistance from Freddie's associates to the pharmacy assistance.
14 October 2025
Unprompted review
Reply from Freddie
Thank you for your kind review! We’re so glad you could feel the care and warmth from our team.
You guys are amazing
You guys are amazing, and caring. Thank you for all you do.
15 September 2025
Unprompted review
Reply from Freddie
Thank you for the 5 stars! We're so happy to be able to help you.
Very informative
Very informative , good provider to like me that i dont have idea about the prep and doxyprep . They have great service and very kind member.
9 October 2025
Unprompted review
Reply from Freddie
Thank you for your kind words! We’re glad our team could provide clear information about PrEP and DoxyPEP and make your experience informative and supportive.
Reply from Freddie
Thanks for the great review Fran! We're so glad we're able to provide convenient services for you.
Discrete
Discrete, professional and convenient. I have recommended Freddie to friends, and even my GP is a fan.
8 October 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad to hear that you had a discreet, professional, and convenient experience. We appreciate your recommendation and are thrilled that your GP is on board too!
Freddie makes it super easy to access…
Freddie makes it super easy to access PreP and other sexual health services. The quarterly testing reminders are super helpful, the process is pretty seamless, and the periodic check-ins are judgement free.
8 October 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing your experience! We’re happy that the process has been smooth and that our quarterly reminders have been helpful. We aim to make sexual health care simple and judgment-free!
Freddie makes staying healthy easy.
Freddie makes following the process of regular testing and filling a prescription easy. The automated process and notifications are much more effective than the regular processes I have with my other doctors/clinicians. And when I have wanted to speak with a clinician, they have also been much more proactive and responsive than my doctors offices.
6 October 2025
Unprompted review
Reply from Freddie
Thank you for sharing! We’re thrilled to hear that our process makes staying healthy easy and that our team is proactive and responsive when you need support.
Freddie removes the stress of sex
Freddie is quick, easy, and helpful.
2 October 2025
Unprompted review
Reply from Freddie
Thank you! We’re so glad to hear Freddie is making sexual health easier and less stressful for you. We’re always here to help!
You've always rocked!
1 September 2025
Unprompted review
Reply from Freddie
Thank you! We’re thrilled to hear that. Your support always rocks too!
Reply from Freddie
Thanks for the review Jeff!
A Smooth and Reliable Experience
My experience with Freddie was excellent because everything was handled smoothly and professionally from start to finish. Communication was always clear and prompt, and I felt supported throughout the entire process.
6 September 2025
Unprompted review
Reply from Freddie
Thank you for your feedback! We’re so glad your experience was smooth and professional from start to finish. Clear communication and support are always our priority!
Best service
Best service! Friendly professional and easy to use ! They are knowledgeable and make you feel comfortable. Highly recommend using them !
25 September 2025
Unprompted review
Reply from Freddie
Thank you for the wonderful review! We’re so glad you found our team friendly, professional, and comfortable to work with. We truly appreciate your recommendation!
The bar has been set high
The bar has been set high, with my first experience. Clear and consistent communication; patience with educating; kinda feels like you all are the gold standard.
19 August 2025
Unprompted review
Reply from Freddie
Thank you so much for the kind words! We’re thrilled to hear your first experience set such a high bar. Clear communication and patient, supportive care are exactly what we strive for every day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.