Go Smart Repair Reviews 

1,857
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the technicians for their professionalism and friendly demeanor. Many people appreciate their punctuality and clear communication regarding arrival times and the repair process. Reviewers consistently highlight the staff's careful approach and attention to detail during the work. The quality of the repairs is frequently described as excellent, with many noting the flawless finish. Customers often state that their vehicles look 'as good as new' or even 'better than new' after the service. Overall, consumers are extremely satisfied with the high standard of workmanship and the final results.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the flawless finish and... See more

Product

Customers consistently note positive experiences with product, often praising the flawless finish and how... See more

Customer service

Consumers find customer service to be positive, with many expressing satisfaction with the support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grant from Smart repair applied some cosmestic paint repairs to remove scratches and a minor indentation on our car doors. After explaining what he would do, Grant did a very professional job and mat... See more

Rated 5 out of 5 stars

Rhys kept us updated on his arrival to do our wheel repair. On arrival we told him we'd put a claim in for another wheel repair which had not at the time been authorised. He asked for a few deta... See more

Rated 5 out of 5 stars

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arriv... See more

Rated 5 out of 5 stars

Absolutely gobsmacked by how good Grant Hart did on this 'repair' this morning; I'm a really fussy git and I honestly wouldn't know that there had ever been any damage - it's as good as new, and was... See more


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop

Written by the company

Go Smart Repair is a mobile insurance approved repair specialists. Working with nationwide smart repair insurance policy providers we offer their customers a fast, friendly and efficient service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,857)

429 reviews in the last 12 months

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Rated 5 out of 5 stars

from the minute I met the technician

from the minute I met the technician, Mick Shelly from I knew we were in good hands.
A true professional warm and engaging guy had a cup of tea and a chat let him get on with his work. Caught me from my office when he was complete I inspected the work absolutely faultless I cannot recommend this firm enough if you have damage to your vehicle these are the guys to fix it. Thank you so much Mick.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Just a superb job from start to finish

Just a superb job from start to finish. Excellent communication. Very impressed with the end result, the damage has just gone. I seriously didn’t think you could repair the damage without going to a paint shop but the Technician Grant Hart totally proved me wrong.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Mike telephoned the day prior to his…

Mike telephoned the day prior to his arrival to repair minor damage sustained to my car. Very friendly likeable man arrived when he said he would repaired my car in a very professional manner. You wouldn' t know the damage had been there. Absolutely no complaints would very definitely recommend

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

Mick Shelley came to do a scratch repair. Amazing work. Phoned to let me know when he’d be arriving the day before. Arrived on time. Polite, courteous and professional. Would
Thoroughly recommend

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant wheel repair

Mick came to do a repair today after ringing yesterday to give an estimate of when he expected to arrive. He rang again this morning to say he was on his way. I can’t believe that the two wheels he repaired aren’t actually new!! What an amazing job he’s done and so friendly and helpful.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Job

Leigh was on time, professional and incredibly knowledgeable - a true artist matching existing paintwork perfectly. Would definitely use again.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

An extremely poor service from this company. The original job was completed by Leigh. Looked great initially but it developed a few small bubbles so we made contact with him. He agreed to return and explained it would probably be a job he could do at the end of the day after his other jobs. Our initial contact was 9th March and to date he has still not attended, nor has he made contact with us.

He failed to attend on two occasions and made it difficult by not giving us confirmation and being unable to give a time. On another occasion, again, as he was unable to confirm a time, or if he was even going to attend, we had to advise him to leave it as a family issue had arose. However, as on previous occasions, I have no doubt whatsoever that he wouldn’t have attended anyway. We then messaged Leigh with our availability for the future as we thought this would make it easier for him. Still nothing!

Throughout this time we have made numerous calls, left several voicemail messages and sent many many WhatsApp messages. In the main he has just not responded, but we have also been given excuse after excuse by Leigh. We have remained patient and polite throughout, despite the fact that we have so obviously been lied to.

We will not be contacting again as we no longer have the car, but I would not recommend this company to anyone given the appalling treatment we have received.

Customer service should be at the heart of every company, but in this case, it clearly isn’t.

9 March 2026
Unprompted review
Go Smart Repair logo

Reply from Go Smart Repair

Good morning Mrs Cawley

My sincere apologies that you have been let down by us, I agree 100% that customer service is the most valuable and important aspect when providing a service

I will be speaking with the technician on Monday morning to find out why he failed to respond to your calls and text

Kind regards
Dave

Rated 5 out of 5 stars

Outstanding job on hot day

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arrived early and was very clear about the process. How I wish all tradesmen were this good and all round nice

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Gary Hart visited us to carry out a…

Gary Hart visited us to carry out a number of cosmetic repairs to our car, he was a most personable and professional person, who carried out the fixes to an excellent standard.
Would definitely recommend without hesitation.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

My technician Rhys was very polite and helpful and completed my car repair in an efficient and professional manner to a high standard.
I was also kept updated of arrival time so very convenient service all round. Thank you.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect stone chip repair by Rhys Wake

Rhys messaged ahead to advise his arrival time and on arrival, to repair a stonechip on the bumper, he was polite and was clearly technically competent. The repair looked perfect with no visual indication that a repair had occurred. A very satisfied customer.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Outstanding!
Grant was punctual, pleasant and professional. He did a faultless repair job. I could not recommend more highly.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

5 ☆ all round

5 ☆ all round! Have had perfect repair work done before and latest work up to technician's excellent standard! He takes great care with the task, protecting surroundings and produces a flawless finish on vehicle. Can really recommend Gardx & Smart Repair 😀.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Grant is an absolute magician

Grant is an absolute magician. Was impressed with how he just got on with my paintwork repair even though he had been stuck in a traffic jam for a while and was delayed which he kept me informed about. Am so delighted with the quality of his workmanship as my car is back to being pristine again. Thank you Grant.

1 July 2026
Unprompted review

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