The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute shit customer service
Absolute shit customer service! The person on the phone was rude and didnt let me speak. The delivery was not supposed to happed today so I had to plan my whole day so I am at home when they deliver the parcel. I had asked for the driver contact details so I can speak with him to know what time I can expect delivery and they denied that and told me that whoever said the delivery was not happening today is lying. So he called me a liar and also didnt let me speak. Absolutely ridiculous
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your experience with our support team fell well short of your expectations.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Good Service
The driver delivered on time, was super friendly and supportive.. I really appreciate the good service
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your driver delivered on time and provided such friendly and supportive service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Minus star service received
The parcel on track and trace has shown out for delivery since 25/08 and I’m yet to receive it. Multiple emails sent through to their non existent customer service with no replies (even though this is their preferred method of communication), phone calls to their customer service and I get told I’ll have an answer in 2 hours time, well it’s been 48 hours and I still have no answer, GLS don’t know where my parcel is, I’m not allowed to collect my parcel from the depot and there are apparently no supervisors to talk to in the customer care centre. If you want your parcel to never be delivered or get lost in the network go ahead and use them. They seem to be great at that. Pity I can’t leave a minus star review.
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your experience with us fell well short of your expectations.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Great communication and fast delivery
Great communication and fast delivery
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that you experienced great communication and fast delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered promptly and that you experienced good service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery driver left package at at the wrong address
Delivery driver left package at at the wrong address. I had to go to the wrong address and get it myself. The only plus was Karl at customer service who was very good to deal with. He was able to see what address it had been left at. It would be zero stars without Karl.
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your package was delivered to the wrong address, meaning you had to retrieve it yourself. However, we are glad to hear that Karl from our customer service team provided you with great support and was able to assist you.
Please reply to our Trustpilot request with your tracking details so our team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Excellent service
Excellent service, as always. Very speedy delivery, very courteous and friendly team, and all orders arrive in great condition. thank you!
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your wonderful review! We are so pleased to know that our team continues to provide you with such speedy, friendly, and reliable deliveries.
We truly value your loyalty and look forward to serving you again soon.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced top-class service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
In this day & age is it asking too
In this day & age is it asking too
Much to have a live tracking system with an actual delivery
Time , like DHL or A Post ?? . Shockingly bad service
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that you are disappointed with our tracking system, as we understand how important accurate delivery times are.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Terrible service
Terrible service. Twice my packages have said delivered yet I have not received. Was told the driver would call me to say where he delivered it too. Got no call and emails unanswered. Will not use a company that use these to deliver. Terrible customer service too when I called. Did not help/apologise on behalf of company.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience, as this falls well short of the standards we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding these deliveries.
Warm regards,
GLS Ireland
Genuinely the most hopelessly useless…
Genuinely the most hopelessly useless delivery company ever ive had more reliable deliveries by people on foot at the other side of ireland
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear that your experience has fallen well short of your expectations. We completely understand your frustration.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Yet another bad experience from GLS
Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information is needed.' They have my address and phone number. No other information is given - if they need more info they could indicate this when I use tracking - they are lying or incompetant - So what do I do now - wait all day tomorrow? Check to see if they hand it over to an post? Wish I could give these idiots zero!
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to see that you have faced yet another frustrating experience with us regarding your address details. We completely understand your frustration with the lack of clear information provided on the tracking.
Please reply to our Trustpilot request with your tracking details so our customer service team can verify your address information and arrange for your parcel to be delivered promptly.
Warm regards,
GLS Ireland
once in transit delivered quickly
31 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your feedback! We are glad to hear that your parcel was delivered quickly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Six times in a row
Six times in a row, drivers have dumped my packages by the front gate—miles away from my actual front door—without even bothering to knock. Because these deliveries contained food, they were left out in the sun to spoil or be stolen. I'm Disabled and I’ve had to struggle carrying these heavy boxes inside myself, essentially doing the driver’s job for them.
Every time I contact customer service with photo evidence, I get the exact same generic response: "Thanks for bringing this to our attention, we value your feedback..." It’s meaningless automated rubbish. I asked for my issue to be escalated to management, and my recent emails have been completely ignored. They clearly do not care about their customers. Avoid at all costs.
DO NOT US THIS COMPANY they do not value its cumsomers at all they do not care
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are deeply sorry for this recurring issue with your deliveries, especially given that you are living with a disability and had to struggle with heavy boxes. This is certainly not the standard of service we aim to provide, and we understand your frustration regarding previous responses.
Please reply to our Trustpilot request with your tracking details so our management team can investigate this with the local depot and ensure it is resolved.
Warm regards,
GLS Ireland
My hello fresh box was damaged
My hello fresh box was damaged and one of the bags inside (with raw chicken) was burst.
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your HelloFresh box arrived damaged and that one of the ingredient bags was burst. We understand how concerning and disappointing this is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately.
Warm regards,
GLS Ireland
My parcel was delivered on time in…
My parcel was delivered on time in perfect condition.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel was delivered on time and in perfect condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
2 weeks and still no show…
It seems like the parcel is never going to arrive.
2 weeks and still no show.
It's not good enough. Deliveries from abroad take less time to arrive.
29 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel takes two weeks and has still not arrived. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the kind words! We are glad to hear our drivers provided a friendly service and will be sure to pass along your compliments to the team.
Warm regards,
GLS Ireland
Everything was great
Everything was great. The shop told me the expected delivery date was on Monday, but on Friday I got an email that my package was out for delivery. Very organized and best communication. I also got a confirmation delivery email. Thanks!
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your package arrived earlier than expected and that you were pleased with our communication and delivery updates.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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