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GLS Denmark Reviews 

2,047,585
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TrustScore 4.5 out of 5

4.6

Courier Service
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See what reviewers are saying

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5-Star Review The best delivery service ever! I ordered my parcel yesterday, and it arrived in less than 24 hours. I’m so impressed with the fast delivery and excellent service. I absolutely... See more

Rated 3 out of 5 stars

We have a box with a deposit mark and the delivery person doesn't put the package in there they just leave it in sight for anybody walking past. That is not good enough

Company replied

Rated 5 out of 5 stars

Great delivery service and location. I needed help with my delivery and the person who helped me was kind and helpful!

Rated 5 out of 5 stars

Gls the best you don’t fake attempted delivery like PostNord and like how you send to nearest pick up place good job

Company details

  1. Courier Service
  2. also in
  3. Courier and Delivery Service
  4. Shipping and Mailing Service
  5. Shipping Service

About GLS Denmark

Written by the company

Det, du sender og modtager, betyder noget. Det véd vi hos GLS. Og er det vigtigt for dig, er det vigtigt for os.

Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.

Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke

Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen

Contact info

GLS-appen gør dit liv lidt nemmere

Med GLS-appen har du altid det fulde overblik over dine pakker.

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

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4.6

All reviews

(2,047,585)

312,643 reviews in the last 12 months

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Rated 5 out of 5 stars

9983

Thank u ,we received the package in
Good condition.

12 October 2026
Rated 2 out of 5 stars

Always trusted GLS, but very disappointed by the lack of communication

I have always considered GLS to be one of the best delivery companies in Denmark. Until recently, I had never experienced any problems with their service, which is why my latest experience has been particularly disappointing.

On Friday, October 2nd, my parcel was marked as out for delivery, and according to the tracking information, it was supposed to arrive that day. I even saw a GLS delivery vehicle outside my home, but to my surprise, my parcel was never delivered.

Later that day, the tracking information changed to show that my parcel had been returned to the GLS depot in Kolding. Throughout Friday, Saturday, Sunday and Monday, the tracking continued to show that the parcel was being held at the depot, without any explanation as to why it had not been delivered.

I eventually had to contact GLS myself to find out what had happened. Only then was I informed that my parcel had been damaged and could not be delivered. I was advised to contact the retailer, Rossmann.

I completely understand that parcels can sometimes be damaged during transportation. Accidents happen, and that is not what I am complaining about.

What disappoints me most is the complete lack of communication and responsibility towards the customer.

If GLS knew that my parcel was damaged and could no longer be delivered, why wasn’t I informed immediately? Why did I have to spend several days checking the tracking information and then contact customer service myself just to find out what had happened?

A simple notification explaining that the parcel had been damaged and advising me to contact the retailer would have saved me several days of unnecessary waiting and frustration.

Unfortunately, the situation has become even more frustrating.

To this day, I still do not know whether my damaged parcel has actually been returned to Rossmann in Germany. The retailer has informed me that they will not issue a refund until they receive the parcel back.

However, I have received no notification or confirmation from GLS that my parcel has been returned to the sender, or even that the return process has started.

As a result, I am left without the products I paid for and without my money.

The parcel was damaged while in the care of the delivery company, not by me. Yet I am the one who has to deal with the consequences, spend time contacting different companies and wait for a refund without knowing when the damaged parcel will be returned.

What makes this particularly disappointing is that GLS has never proactively contacted me about the damage or the return of my parcel. I had to take the initiative myself, and even after doing so, I still have no clear information about what is happening to my shipment.

I believe customers deserve much better communication, transparency and support when something goes wrong.

I have always trusted GLS and considered it an excellent delivery company, but this experience has seriously damaged that trust.

Customers should not be left without their orders, without their money and without basic information about what is happening to their parcels, especially when the problem occurred during transportation and was completely beyond their control.

I sincerely hope GLS takes situations like this more seriously and improves the way it communicates with customers when parcels are damaged or cannot be delivered.

2 October 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Sandra

Thank you for letting us know about your experience. 🤗

We do what we can to have all parcels delivered intact.

We need to have a closer look at the damage to your parcel.

Before we can do that, you must go to our website gls.dk/skade and report the damage.

Once we have received your report, we will look into the matter as soon as possible.

I wish you a good day 💙

Best regards
Christian A - Customer Service

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