Glovo App Reviews 8,416

Shocking company delivered food to different address and charged it to our card and have just dismissed it the bank has said thier actions are fraud
Beware !

I payed with card the pay was succes even in the bill was prepaid.The glovo employee obligated me to pay again with cash.

All time cold food

Deliveries late too many times. Food arrived cold too many times. Account closed.

I ordered a pack of dry food of 4kg for 114MAD only to receive one for 2kg for 90MAD, turns out the one I ordered wasn't available so they decide to pick for me instead of informing me so I can choose what works best for me. When I filed a complaint all they could offer was *glovo credit* which isn't even a real refund but one I can only use in their app which still benefits them.

I paid for my order and received it, yet Glovo suddenly put an outstanding debt on my account. Because of this, I couldn’t use my account. When I contacted support, they acted completely unprofessional. They insisted that I hadn’t paid and asked me to provide bank statements, even though the payment was clearly processed on their side.

They kept saying they would “check with their financial team” and get back to me, but no one ever did. Five days passed with no update. Only on the fifth day did I notice they removed the debt, proving the issue was entirely on their system.

During all this time, I couldn’t use the service I had already paid for (prime subscription), and their only response was a generic apology. No compensation, no proper support, nothing.

Very disappointing. I do not recommend using this app, there are definitely better and more reliable alternatives out there.

I've never seen a business practice as absurd as Glovo's in my life. They canceled my order at their own request and won't let me contact them through the help menu in any way. They're being incredibly unfair. I ordered 15 kg of Royal Canin cat food, and they sent me 1.5 kg of food in an open bag, the ingredients of which I don't know anything. They know their mistake, so they won't let me contact them.

Had a bad experience with them twice. Once they broke my order into two, and the second part of the order did not get delivered. I did not get refunded. Another time they cancelled my delivery, after trying to deliver it at the wrong community entrance, refunded me, and then charged me again. For nothing. No words

Every Order late and cold!!!
Support not helping Out.

Time to delete this app

They do not bring money back. I did not even get my order and they just said "we're sorry".

My driver arrived 40 minutes after leaving the restaurant due to picking up other orders and causing my food to be cold
Customer service saying they can’t not help and I requested a supervisor then she ended the chat on me

It took my money from the card but the order was not registered and I try to contact support, but there is no where I could reach out to them.

Worst experience ever. There’s no way to unsubscribe from the trial, and even after I asked them to delete my entire account, what did they do two weeks later? Charged me for a Glovo Prime subscription — with no reminder at all. Later asked to cancel, when I saw funds taken from my bank account, they refused... 14 days of EU consumer rights? They don't care. Informed of VISA and EU consumer rights and will proceed further.

This is not about 6 euros, but what is right.

Horrible experience, i’ve given this app so many tries, and every order is worse than the one before, please do not waste your money. this last time i got a soup and the packaging was all soaked, the soup was nowhere to be found!! I took pictures with the delivery guy holding the soaked package and they still refused to reimburse . What a scam.

I ordered pizza from fullmoon november 4 pizza never came and and today the 23 november i still havent received my money i spoke to glovo several times 9 different people they all promised me my money back but nothing happen they accused my bank for stealing the money. . Glovo is a NO GO. Huge scammer.

Nobody to comunicate with, no help & charge fee for weather condition when there is no weather condition - just thieves!!!

Food was not deliverd and I was still CHARGED. I contacted customer service who told me "We could not get in contact with the courier"...and they hope my next experience is better. They will not be refunding me. I will be looking into action through my bank and hope it's a nightmare for Glovo. App deleted.

Courier take so long, never ringed the bell, said 3 times he was downstairs making me go up and down, making fun of me. They cancelled the order, confirmed the refund, proceeded to cancel my Glovo Account (so I could not get help), in my name and with no consent, charged the order and the delivery. I paid for the courier's dinner. I contacted the restaurant and owner said Glovo lied saying I didn't answer my door. All very "legal".

to cancel subscription requires live chat or call and they took payment for the next month anyway which is illegal and immoral. bad business do not use

Well glovo has these stupid policies that the Distributor guy will cal u only once and if u dont answer for whatsoever reason they will straight away cancel the order and have it for themselves. AND THEY DO NOT GIVE U BACK UR MONEY AND THEY PUT IT THE GLOVO CREDITS. Like this U lose ur MONEY and FOOD. Highly Recommended NOT TO USE GLOVO.