Glamifyfashion  Reviews 

1,168
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were unhappy with their experience overall. Customers frequently expressed deep frustration regarding severely delayed refunds, long waiting times, and unresponsive communication from customer support when attempting to resolve problems. Many people also reported receiving clothing items featuring poor construction quality, sizing inconsistencies, and unexpected return fees. Some reviewers were happy with the fast delivery and proactive updates they experienced during the ordering process. Consumers also praised the beautiful clothing designs, comfortable materials, and friendly assistance provided by staff members. Others noted that well-made garments and reliable sizing made their shopping experience genuinely enjoyable.

What people talk about most

Product

Consumers find product quality and sizing experiences to be deeply divided. While many reviewers report... See more

Refund

Clients share negative opinions on refund, consistently reporting long delays and poor communication.... See more

Customer service

Reviewers express mixed feelings regarding customer service, with deeply polarized experiences reported... See more

Order

People report ambiguous experiences with order processes, reflecting a stark division among consumers. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among buyers. Many... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service is non existent the quality of the clothes are disgusting especially for what I paid. I have to use there portal to return and get charged a further £4.99 for returning damaged items.... See more

Rated 1 out of 5 stars

Do not under any circumstances buy from this company. Unprofessional, useless and quite literally a total nightmare (an expensive one at that). Getting a refund from two items of clothing totall... See more

Rated 1 out of 5 stars

Zero customer service. Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery... See more

Rated 1 out of 5 stars

I wish I could give zero stars. They charge for delivery, return postage and will then deduct further return costs from your refund. Steer clear of these scammers. The clothing is also below par. C... See more


Company details

  1. Clothing Store

Written by the company

Founded in 2019, Glamify fashion is a trend-led fashion retailer. We are the ultimate go-to for the stylish generation of savvy, fast-fashion obsessed females with clothing to fit every style, from the fashion follower to the trend setter. Forget all those major “nothing to wear” dilemmas. With new styles added daily, we are constantly serving the millennial girl with all she needs to be inspired. Our collections are influenced by bloggers, celebrities and fashionistas from across the globe, bringing you the champagne lifestyle with a lemonade budget.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(1,168)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and customer service second to none

Recently placed an order and the parcel arrived very quick and the quality of clothes was bang on. I needed to order a different size for one of my outfits and needed it next day. I messaged them, had a quick response and the item was sent straight out. They couldn’t do enough to help. Will definitely be shopping here again and telling my friends about them.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, i’d accidentally sent it to an old address and just messaged them on instagram I had an instant reply and they sorted it straight away 😊

29 June 2025
Unprompted review
Rated 5 out of 5 stars

I always have a great experience with…

I always have a great experience with this brand, shipping is super fast and the quality is stunning. Great response time to any questions I have on socials and via email, I recently entered my shipping address incorrectly and they were so helpful and friendly in resolving it for me. Thank you!

29 June 2025
Unprompted review
Rated 1 out of 5 stars

★☆☆☆☆ Absolutely Terrible

★☆☆☆☆ Absolutely Terrible – Avoid at All Costs!
I ordered two co-ord sets from Glamify Fashion and paid extra for next-day delivery. What I received was shocking – both sets looked like something you'd find on a market stall for £10. The material was unbelievably cheap and see-through. The sizing was beyond ridiculous: the trousers looked like they were made for Slender Man and the top could barely fit a premature baby.
I returned the items immediately (and had to pay £4.99 for the privilege). It’s now been over a month, and I’m still chasing my refund. Every time I contact them, I get the same copy-paste response: “Please allow 14 working days.” Funny how they’re lightning-fast at taking your money for this low-quality rubbish, but suddenly can't manage basic customer service when it comes to issuing refunds.
To make things worse, they’ve only refunded half my order so far, and I'm still waiting on the rest. Trying to get your money back from this company feels like a full-time job. Worst online shopping experience I've ever had. Glamify Fashion is a complete joke – save yourself the stress and shop literally anywhere else.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

DOESNT EVER REFUND MONEY

DOESNT EVER REFUND MONEY.

I took the plunge and ordered a few items from them. It’s pretty outrageous that they take 3 weeks to refund and returns. I then reached out to them after 3 weeks asking where it is. It’s being processed again and again. Still no money.
I then threatened to reach out to trading standards and escalate complaint for them to look into the dealings of this company. What do you know, 3 days after, they processed my refund and sent me proof: they only actioned my refund on the day I mentioned trading standards. Please make trading standards aware of this company and let glamify know you’ve informed TS.
They panicked and issued my refund.
This company wants to keep customers monies… a very strange hill to die on.

17 June 2025
Unprompted review
Rated 2 out of 5 stars

Bought the lip stain in nude

Bought the lip stain in nude. Colour definitely not nude. It needs to be left on for ages (20mins) before it sets. Wish I hadn’t bothered.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , went of their way to help me as I’m always last minute, also really quick to respond .

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous clothes and great service

I have ordered many times from Glamify. The clothes are gorgeous and great quality. The pieces are different from the regular high street and always stand out. I have always received my parcel on time and they have a great customer service team on hand!! Highly recommended Glamify to fill your wardrobe with all its gorgeousness

13 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Glamify Fashion! I was searching everywhere for an item that had gone out of stock, and their team went above and beyond to help me get it. Their customer service was quick, friendly, and incredibly helpful throughout the process. I’m so impressed by the effort they made to assist me—truly a brand that cares about its customers. I’ll definitely be shopping with them again. Highly recommend!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Still not received my refund I returned…

Still not received my refund I returned my items over a month ago now. They have been emailing me back and forth stating it is being processed but still not received. I have now contacted my bank and sent the evidence to prove my item has been returned and the email correspondence.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

So I have now contacted my bank as they…

So I have now contacted my bank as they have still not refunded my returns money. They fob you off with its “being escalated.” This clearly is not the case as this is all I keep hearing.
My advise is only buy from them if you absolutely know you won’t want to return it or pay using PayPal as they will fight your corner. Other than that avoid as plenty more decent companies would be grateful for your money and respect it. They must have a cash flow issue so who knows if it’s about to go under!?

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience! I have returned clothes and am still waiting for my refund a month later. The company do not reply to messages for ages, and then when they do they claim they’ll pay you. Yet I am still waiting. I am now being charged on my credit card. This is unacceptable service. On my account it also says refunded as if the order is closed out, which is incorrect. No refund has been received.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Customer

Absolutely terrible. I’ve been waiting for my refund for 1 month. Terrible customer service. I’ve been chasing everyday! Absolutely awful DO NOT ORDER FROM THIS WEBSITE. I will now be raising this with trading standards for further advise

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Sent refund still not refund over 14 days. Terrible customer service not helpful at all and having read reviews I am gutted I didn’t check this page first. Don’t make the mistake in purchasing.

8 June 2025
Unprompted review

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