Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more
Company replied
Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more
Company replied
Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more
Company replied
Company details
- Retirement Scheme Provider
- also in
- Apartment Rental Agency
- Condominium Rental Agency
- Property Management Company
- Real Estate Rental Agency
Written by the company
Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.
Contact info
2 Crescent Office Park, BA2 2AF, Bath, United Kingdom
- 01225 251 916
- lettings@girlings.co.uk
- girlings.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team at Girlings were so helpful we…
The team at Girlings were so helpful we really appreciated there help.Louise was training at the time very freindly polite and provided a professional service I have no complaints at all.

Reply from Girlings Retirement Rentals Ltd
Kind and courteous at all times
Kind and courteous at all times. Fast response to issues together with follow up to check my satisfaction.

Reply from Girlings Retirement Rentals Ltd
Although it took awhile to settle in we…
Although it took awhile to settle in we have found renting with Girlings almost perfect for our needs and our age.

Reply from Girlings Retirement Rentals Ltd
Girlings Are Simply The Best! KUDOS for Exceptional Service & Care👌
Absolutely Brilliant! Thank you to Rachel, Hannah & Ian in lettings and all the Girlings staff for Exceptional service. Nothing is too much trouble, any maintenance needs are dealt with efficiently and promptly.
In times like these with so much uncertainty, it is reassuring to know I have the security of an assured tenancy with Girlings Retirement Rentals Ltd, they are efficient & caring.
Last but not least, a Special Thank you & appreciation must go to Jamie Turnbull. 🙏 Kudos 👌

Reply from Girlings Retirement Rentals Ltd
very pleased with phone calls and…
very pleased with phone calls and follow up by Girlings team.

Reply from Girlings Retirement Rentals Ltd
From the moment we rang Girlings to…
From the moment we rang Girlings to book an appointment to see the property we were interested in they could not do enough for us, They kept us up to date every step of the way, even through lockdown. When we eventually moved in they rang us to see how we had settled in and if everything was as it should be, which it was.
We were very impressed with Girlings and if the need arose in the future we would choose to use them again.

Reply from Girlings Retirement Rentals Ltd
Great and efficient service.
Excellent and efficient service provided by Girlings.
Unfortunately, due to Covid 19 virus, the community lounge is closed, therefore most of the communal get-togethers have been cancelled, however, Kerry the community manager and the other people living here have been most friendly and welcoming.
I feel really at home and secure. Plus, if there are any crises or other problems, I am sure that Girlings will deal with them promptly and efficiently.
All their information has been clear and comprehensive.
The apartment is well decorated and has a new fitted carpet plus all working appliances, so I feel secure and will be well cared for, should any crisis occur.

Reply from Girlings Retirement Rentals Ltd
Girlings has high standards of property…
Girlings has high standards of property maintenance and I think its rental philosophy
is excellent. It operates in the best interests of its residents. My only criticism is that it should always warn new tenants that some of the flat front doors are fire doors that can swing shut automatically and shut you out!

Reply from Girlings Retirement Rentals Ltd
The time it take to get things done

Reply from Girlings Retirement Rentals Ltd
Our recent move. We have just moved up 1 floor at…
We have just moved up 1 floor at Buckingham Court 1 and we are long established tenants of Girlings. Our move was the easiest we’ve had thanks in the main to our Tenancy administrator Louise Palmer.

Reply from Girlings Retirement Rentals Ltd
I have been living In Girlings over a year.
I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he does not inform us of anyone looking for us. The office staff are very helpful and the properties are fine for one or two people although they are very small but adequate.

Reply from Girlings Retirement Rentals Ltd

Reply from Girlings Retirement Rentals Ltd
Excellent service thanks
Under the circumstances everything was done to the best of everyone's ability. This included getting minor but important jobs done within a couple of days of it being reported. We are very impressed with the quality of service.

Reply from Girlings Retirement Rentals Ltd
I would have given you 4 stars due to…
I would have given you 4 stars due to the fact that my heating had obviously not been checked before my tenancy started. The rapid response by Louise James to sort the problem out during the lockdown saved the day. Such service is worth the star. Otherwise I have no complaints. Homecourt House seems to be a happy place very much due I feel to the personality of the Development Manager, Mary. I am glad I chose to live here.

Reply from Girlings Retirement Rentals Ltd
Everything at Girlings is everything &…
Everything at Girlings is everything & more of what I expected.The property
& surrounding gardens are kept lovely. The Manager is very helpful.He is
very conscientious in his position as Manager. I am very happy here,& when
the 'lockdown' is over I look forward to joining in a few social meetings etc.
Yours Sincerely Jane Owen.

Reply from Girlings Retirement Rentals Ltd
My granddaughter was managing dealings…
My granddaughter was managing dealings for the rental of Flat for me at Stevens Court through Girlings R R Ltd. She reported to me that she was pleased with professionalism of staff and gave timely response to related inquiries.

Reply from Girlings Retirement Rentals Ltd
Very pleased
Very pleased. This is the first time that my Dad has gone into rented accommodation and must say that the service that Girlings gave along with their help & support from the beginning to when he moved into his new flat was excellent. Jackie & Mark Wright.

Reply from Girlings Retirement Rentals Ltd
They have been excellent with my…
They have been excellent with my dealings with them over my Retirement Rental. Not a problem from the start.

Reply from Girlings Retirement Rentals Ltd
I am enjoying my flat at homelane house…
I am enjoying my flat at homelane house Burnham-On-Sea

Reply from Girlings Retirement Rentals Ltd
Peace of mind.
Girlings Retirement Rentals are an excellent company to help you find your perfect home. Nothing is too much trouble for them and all their staff are helpful and outstanding in their attention to your needs. Finding and moving to your new home is really easy with Girlings, can't praise them enough.

Reply from Girlings Retirement Rentals Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







