Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme Provider
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

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1.3

All reviews

(356)

1 review in the last 12 months

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Rated 5 out of 5 stars

We are very happy with everything here…

We are very happy with everything here couple minor hiccups but all ok reall

17 November 2020
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Sally,
Thank you for your review- great to hear that you are happy in your new home

Rated 5 out of 5 stars

Very friendly and helpful teams from…

Very friendly and helpful teams from the initial viewing to moving my elderly mother into the apartment.
Snags resolved very quickly and follow up phone calls received afterwards ,ensuring work completed to our satisfaction.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Great to hear that you have been happy with our service - thank you for your review

Rated 5 out of 5 stars

My Dad moved into Girling wardon…

My Dad moved into Girling wardon Controlled nearly two months ago. Right from the moment I contacted Girlings on his behalf, they were brilliant. Dad has settled really well. He is loving wardon Controlled life and the independence it has brought him. For example the usage of lifts. Thank you very much for all you have done Kindest Regards

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Hi Mr Arnold, Many thanks for your review.
We are really pleased to hear that your father is settling in well and enjoying his new home.

Rated 5 out of 5 stars

This is a new way of life for me so was…

This is a new way of life for me so was a bit dubious in the beginning, however, the staff at Girlings were very helpful and answered my numerous questions with good heart.They helped to put my mind at rest.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mrs Burton we hope you are enjoying your new way of life!

Rated 4 out of 5 stars

Found my space

Found my space: safe, secure and warm and friendly. Choose this apartment because of location but everything else makes it the ideal location, Settling n really well.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Dunphy, great to hear that you are settling in well and enjoying your new home

Rated 5 out of 5 stars

Girlings and there team made what was a…

Girlings and there team made what was a stressful time for my uncle and our family simple reassuring and personal from first contact we were kept updated reassured and the David the manager at the property was also fantastic my uncle loves is apartment and has is independence back a massive Thank You from us all
Yours Sincerely Daniel larsen on behalf of Alexander Beavan

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for a great review, we are so pleased to hear that your uncle is enjoying his apartment and settling in well.

Rated 4 out of 5 stars

I found Girlings to be both polite and…

I found Girlings to be both polite and helpful the process was a little slow but this was understandable in view of the covid 19 crisis

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Mr Cooper

Rated 5 out of 5 stars

Very helpful and good to deal with

Girlings went above and beyond in helping me secure a property, much more helpful and interested than most letting agents.They made me feel that they actually cared, which was something I greatly appreciated during a difficult time. I would recommend them if you are looking to rent a retirement property.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

HI Francesca, thank you for your kind words and fantastic review. I hope you are settling in well at your new home

Rated 4 out of 5 stars

So far

So far, so good !

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

HI Mr Street , Thanks you for your review

Rated 3 out of 5 stars

Moving in

Moving in was done with a minimum of disruption and clear instructions and conditions. However after submitting my inventory with a few snagging problems I have never received any acknowledgement of agreement or offer to remedy the small things listed. I can however say that a problem with my heater in the lounge was quickly dealt with and a replacement was fitted within 3 days . I am satisfied with the overall set up within Homeport house and the management.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your feedback Mr Girling, I have asked the team to get back to you on the small items in the inventory report and should contact you soon.

Rated 5 out of 5 stars

Very quick in dealing with our…

Very quick in dealing with our predicament and also the completion was extremely quick

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Thanks you for your great review Mrs Hansen - I hope you are settling in well

Rated 4 out of 5 stars

Pleased and not so pleased!

I am very pleased with my flat and the way in which my initial move was handled by Girlings. However on the maintenance side of things I am still awaiting my shower on / off pull switch to be repaired despite having reported it within a week of my move.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Susan, I have raised your maintenance issue with our team and they should be in touch soon.
Many thanks Girlings

Rated 5 out of 5 stars

All contact with the Girlings staff was…

All contact with the Girlings staff was very helpful, polite, friendly and professional. I was also extremely pleased with the cleanliness of the flat when I actually moved in and the arrangements made to check the alarms etc. I am very happy with my flat and I hope to remain here for a long time. Thank you.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Great to here that you had a good move in experience and we hope you are settling in well.

Rated 5 out of 5 stars

Professional

Professional, friendly and quick to respond to queries. Answered all of my queries favourably.

16 November 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your kind review Susan

Rated 5 out of 5 stars

Very impressive customer service

I helped my father downsize from his old terraced house to a flat in sheltered accommodation. We decided to rent a flat that was managed by Girlings.

From the very first interaction our queries were resolved quickly and professionally, the steps we needed to take to complete the rental were laid out clearly and easily. I was genuinely impressed by their office and how smoothly the whole process operated.

The staff at Girlings made a very stressful time for myself and my father significantly easier. I am really, really happy with the service we received.

2 November 2020
Unprompted review
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Reply from Girlings Retirement Rentals Ltd

Hi Rob, Many thanks for your review . We are so pleased to hear that you have been very happy with our service, I hope your father settles in well in his new home.

Rated 5 out of 5 stars

I find this a delightful flat Looking…

I find this a delightful flat Looking at squirrels 🐿 out of my window! I only have one thing that spoils it! My flat is over the laundry room! Although there is a notice I believe! I’m isolated so don’t use it to say Eight in the morning till Eight at night some residents don’t adhere to this ! If they lived above it they would realise some times I feel like I’m living in a laundromat! Whether it’s the soundproofing or the machines compressors aren’t working! It’s a shame as everything else is great! Eddie told me there are notices up but this morning it was 7/30 when it started and some nights on till 9 ! I know you cannot dictate to the residents but it is spoiling my time here !

24 October 2020
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Reply from Girlings Retirement Rentals Ltd

Thanks you for your review Cecilia, glad to hear you are enjoying the squirrels! we hope after speaking with Eddie that the other residents will be more conscientious and stick to the timings.
Kind regards Girlings

Rated 5 out of 5 stars

Fast response to query

My mother, in the past, rented with Girlings and was always happy, safe and secure. And yesterday, once again, I found a first rate service. Thank you Gill for your quick response to my request. It is much appreciated.

20 October 2020
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Many thanks for review Shelagh,

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