Girlings Retirement Rentals Ltd Reviews 

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor.

They didn't engage reasonably, and refused to negotiate.

Thankfully, the matter went to an independent adjudicator, who found in the tenant’s favour.

For an elderly tenant to be treated in this way over their own deposit was deeply upsetting. The aggressive approach was, in our view, completely unacceptable.

Based on our experience, I would strongly warn anyone considering Girlings to think twice and make sure you know your rights before handing over your deposit.

Janine Bowers (house manager ) Home Paddock House Wetherby kind and helpful person very obliging Anne and family

Dealing with Girlings as a letting agent has been a complicated. They were very quick to require a deposit when my father moved into his retirement flat, but slow and difficult to deal with whenever we needed action from them with respect to maintenance.
We managed to retrieve the deposit in full after he died, but only just with innumerable and unnecessary emails back and forth.
Be prepared to fight for your rights with this company. We still have a small outstanding issue with them which is unlikely to be resolved. Avoid them if you can.

Update. This issue has been resolved to our satisfaction, so thank you Girlings

We have just left a Girlings flat and moved into our own.
During our time with them we encountered nothing but help and support all along the way.
At our age any move is stressful but our contact,
Louise Palmer
Was helpful,kind and always considerate. If all customer service staff were as professional as she has been the world would be a happier place.
If the need ever arose we would consider Girlings again from our experience.
We wish Louise success in her careerer.

Girlings service and responsiveness has deteriorated significantly since the move from Taunton to Bath. It does not justify the 16% fees we are charged. Our tenant reported a ventilation fault in June and to our knowledge has still not been repaired at the time of writing (November). The Repairs Department has not given us a confirmed repair date, and our request to management to clarify the situation has gone unanswered and not acknowledged. Our biggest concern is for the well-being of our tenant and still there is no news from Girlings on what is being done to ensure their understanding.

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my property for weeks and am being completely ignored.

Reported an issue for an Elderly Lady (no Light in the bathroom) still nothing from the maintenance team after 2 weeks

I have recently viewed magnolia grange , for my mum and dad , unfortunately it was a little smaller than the photos looked , I met with the lovely manager , Margaret was really lovely , so helpful , I am disappointed that mum and dad are not going to be living there , but who knows what the future holds .
Margaret deserves a medal .

i gave a 4 star because up to the moving in date everything was fine, response to my questions were answered the same day by e-mail.
when i moved in the shower room floor had a spillage mark on it, the ceiling in the passage has a water mark on it, and the oven had shelves missing.
the response time to answering these queries from the maintenance department was not quick
apart from that everything else is fine, shower room floor still need to be replaced

I reported the holes in the Lounge carpet and the stains in the bedroom carpet
before we moved in. We have been in the flat for 10 weeks and still nothing has been done. We were asked if we would be prepared to pay half the cost of new carpets but I refused as we had not made the holes and marks I do not understand how I could be asked to pay. We are very happy in this new flat as it has much more space but that does not mean you want to be ripped off.
Regards

My moving-in experience was disappointing. To begin with, the apartment still had work on-going (Living room window) which should have been finished before occupancy considering the length of time on the market. The inventory and schedule of conditions failed to ID that the bathroom light needed replacement (I called twice), and that there was a hole in the bathroom ceramic tile that still needs mending. Most of all I had expected that upon key turnover, either the landlord or a Girlings rep would be available to give me a short but much needed briefing on how things worked- unique electrical outlets-(one for hot tap water; one for heat storage), how mail was obtained, use of the confusing dimplex heating system and exterior intercom for visitor entry, refuse collection, bike storage, etc. The building manager was helpful once I asked specific questions.
Further,- The parking situation is much worse than I was led to believe during my inspection visit. There are only 15 car spots and very often cars are blocked from exiting. I have a visiting disabled partner in wheelchair who has type 1 diabetes and if ill I would need to exit and take her to A&E. I am concerned about that. I think Girlings should be aware and advise prospective tenants of parking availability issues and not just the apartment.
Finally,- my Dimplex heating system has been off since 21April. The electrician, arranged through Grlings could not find the problem. Eventually, I had to personally coordinate between Eon and British gas who think they need to install an economy 7 smart meter to activate the Heat storage unit. I am still waiting for that to happen. The electrician was kind enough to provide 2 small space heaters in the interim.
All in all, a frustrating and disappointing beginning.

Everyone at Girlings couldn't have been more helpful. They were always on hand to provide prompt replies to any worries or queries. They were very efficient with the paperwork, while at the same time very personable and friendly. Any issues with the move, they solved. perfect.

All members of staff were polite and happy to help with any problems I may have had.

Girlings staff are friendly and supportive made the move very smooth but had a problem with the shower no hot water on the first morning it took 2 weeks to repair communiction between Girlings and contractors could be better

I actually can't thank Girlings Retirement Rentals enough for all of the help and support they have given from start to finish. Both Ian & Kat have accommodated our requests with ease. Kat has been (and is still being) very patient and attentive, to any questions I have, big or small. I would highly recommend the company.

The windows are drafty,and unfortunately I thought the shower would be alright getting into it is hard work and I have to stand sideways on because I can't stand face on it's not big enough.if there's any more with a bigger shower I would appreciate it if you would consider me for it.

I love my flat,i have had a few issues.cleaning and paintwork were off a poor std upon moving in, hot water not working,oven failed last two items hopefully sorted, louise has been really good during these issues and deserves praise.

I do like my flat and I have settled in quite well with no concerns up to this point considering we are living in such strange times and it is difficult to get to know anyone because of the restrictions of lockdown, and the communal areas not being available
I cannot really know yet if I can call this my home.

Girlings have looked after us for almost 6 years after relocating from overseas and without a doubt are committed to making sure their clients are given care and consideration at all times, even in this pandemic they have done their utmost to make sure that we know they are just a call away. Thank you Girlings and keep up the good work..

We are very pleased with the way Girlings handled our enquiries about a flat in Torquay from start to finish.
We have now moved into the property and we are so grateful for Girlings if we had and enquiries they were only a phone call Away and nothing was to much trouble for them.