Ginger Energy logo
Visit website

Ginger Energy Reviews 

307
•
TrustScore 5 out of 5

4.8

Energy Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive and professional staff members for handling various daily queries with remarkable patience, polite manners, and exceptional efficiency. Many reviewers deeply appreciate the exceptionally fast response times and remarkably clear communication when sorting out statements, meter readings, and complex account details. Consumers consistently note that speaking directly with knowledgeable and friendly representatives makes the entire administrative process completely stress-free and very straightforward. People also highlight the smooth interactions, reliable guidance, and reassuring follow-up phone calls provided consistently throughout their property moving transitions and tenancy changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful, patient,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt responses, polite... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction and appreciation... See more

User experience

Users describe positive interactions with user experience, highlighting attractive design, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more

Rated 5 out of 5 stars

I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my... See more

Rated 5 out of 5 stars

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... See more

Rated 5 out of 5 stars

Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for... See more

Company details

  1. Energy Supplier

Information provided by various external sources

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...

Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(307)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Incredibly gracious and professional help from Anna Bennett

I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my move notification with such efficiency.
Anna provided me with a clear confirmation letter and explained exactly when my final invoices would be issued, which gave me such peace of mind during this transition. It’s rare to receive such swift and personalised service.
Thank you, Anna, for making this part of my move so easy!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Team at ginger

Team at ginger
Energy go out of their way to help customers a wonderful personal service with no ai involvement. Really great people .Anna was a great help and Chris in the past has also helped me

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Help on account statement

We asked whether our account statement could reflect that the owner i/o the tenant had effected the payments due to Ginger Energy. Rickie explained clearly the process, and helped to state the fact in the account statement. This facilitates our claim of the overdues from the tenant. Thanks for your assistance 👍.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient response to my enquiry.

(The support person was Anna Bennett)

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Super helpful customer services. No unncessary waiting and got straight to the point.

23 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look