Ginger Energy Reviews 

It was a pleasure to speak with Ricky J at Ginger Billing this morning. His professionalism, warmth and empathy are a credit to the business. He listened carefully to my issue (our tenant's unintentional utilities arrears), clarified the problem, gave me information I needed and subsequently took the actions he'd said he would to support me as a landlord and which should help avoid this happening again for our tenant. He is a true star and credit to Ginger Billing's customer service team!

The customer service person was so nice and cheerful, mr. Rickie Joseph. God bless you🙏

Saba Williams has helped me on several occasions with setting up flexible payment options for me when I have been struggling. This level of customer service has made reaching out easier and helped ease any stress.

I spoke with Ricky as I wanted to login and check my direct debit was set up but was having issues logging in. I requested a reset via the forgot password option but it was not working. Ricky was able to figure it out, get my password reset so that I could log in and talked me through where I could see the direct debit had been set up. Very happy with the service provided today.

I really like Ginger Energy's portal for customers. It's very attractive in design and colour-scheme and, more importantly, very easy to use. Including on my mobile phone. Whenever I have reached out to Customer Service via email or phone, I have found the team ready to resolve issues or answer queries without delay. Their attitude is very cooperative and helpful. Recently, Rickie Joseph helped to update details on my account and everything was done to my satisfaction. He was quick to respond and helpful throughout. Thank you!

Rickie is wonderful - so helpful and lovely to speak with!

This is a review of our onboarding experience with Ginger Energy to manage our heat network billing. The onboarding team is very professional with documented processes to manage expectations and ensure that everything is in place, well in advance of the go-live billing date. It has been a breath of fresh air working with the Ginger Energy team and we have every confidence that the monthly billing will be just as well managed and efficient. Lisa, Sharon, Nikki and Flick are a phenomenal team.

Saba Williams from Ginger Energy was great - she looked into the issue, entered the new reading I shared via a photo and, requested a new bill to be issued. I liked how thorough she was: she made sure that the reading I provided was from the right meter, by matching the number, which reassured me that she is thorough and professional, committed to doing the right thing, both for the customer and the company.
She also followed up with an email. I appreciated her help and how quickly she moved to resolve the issue.

Polite, efficient and helpful. Followed through on what they said they would do.

Rickie was really professional and helpful. He guided me through the payment process and answered all my questions about billing.

Fast, helpful and friendly service.

Great help from start to finish after having issues with registering my details. Rickie was fantastic and resolved the issue via email and with follow up calls to ensure i was kept informed every step of the way.

Well Pleased With The Experience Thank You Very Much.
SHOQUT. 30/10/26.

Rickie was an excellent energy consultant. He was professional, knowledgeable, and always happy to answer any questions. His advice was clear, honest, and tailored to my needs, making the whole process straightforward and stress-free.

Great and fast responses, but more importantly very clear

Rickie has a great customer service, very polite and thorough and is happy to help you. I felt at ease my reported matter was going to be escalated accordingly and with the right information.

Thank you Rickie!

Great conversation easy to understand and really helpful!!

Rickie was absolutely a star! He was kind yet professional, and found a solution to our problem so quickly; that I was surprised about the call, that might have lasted maybe 10-15 mins; and the whole thing was sorted. Very much satisfied with both the service and the team!

Rickie Joseph was really helpful, straight on point and helped me solve my issue clearly with perfect instructions

Bless Rickie, I called as soon as the line opened and he was very pleasant and welcoming. We shared a few laughs and he answered all my questions thoroughly. Thank you for you help today Rickie. Every agent should take notes ;)