Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more
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Review summary
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Company details
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Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...
Contact info
4 The Cloisters, 12 George Road, B15 1NP, Birmingham, United Kingdom
- 03453073433
- lisa.gregory@gingerenergy.co.uk
- gingerenergy.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
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Operative was very helpful
The service provided by Clint was…
The service provided by Clint was helpful and very prompt.
Was having a problem linking to their new bank
Was having a problem linking to the new banking account. Clint called me back quickly and explained everything really well.
Always find the staff here very efficient.
Thanks Clint.
I spoke to Clint Stokes and he was very…
I spoke to Clint Stokes and he was very kind and helpful, He promptly addressed my questions and helped fix the problem I was facing in no time. He provided great customer service.
Costumer care is very great
Costumer care is very great
Energy supply is good
Very efficient
Whenever I call or email, they reply quickly and sort out any problems right away.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Clint Stokes was very helpful and efficient! He emailed me all the details I needed promptly and were extremely professional throughout. Highly recommended!
I write this review solely in praise of…
I write this review solely in praise of Leanne who besides being polite and friendly was clear! She spoke with extreme clarity and it helped get this sorted to no end. Thank you!
Good service
I felt like I was chatting to a mate rather than a customer services operative.
Service itself was quick and efficient.
Leanne Pearson is a hardworking, sweet talking employee.. I would choose her anyday, anytime...
Well, for starters.. Leanne Pearson is always so nice to talk to, quite polite and respectful..
Moreover, she is so quick is resolving any issue I have, always working as fast as possible to get me sorted..
Lastly, she always makes sure that I completely understood what to do and what to expect and always double checks if there is anything else she could do for me.. Which makes me just trust her to the maximum..
A-star experience.
The customer associate I spoke with (I can’t recall her name-sorry), was really polite, genial and helpful. Given that it was my first time interacting with the company, I was immediately put at ease and look forward to a lasting mutually benefiting relationship.
Customer Service.
Customer Service.
I found Clint to be extremely helpful, taking the time to break down and explain the invoice clearly
Setting Up New Account
Had a good, efficient experience today setting up my account with ginger energy. Leanne was super responsive and helpful, made my life very easy.
OVERCHARGING MANAGING AGENTSWe had to contact Ginger Energy because…
We had to contact Ginger Energy because the management company for our building sent us a bill for gas aged debt for £1690.00.
Anna Bennett at Ginger was absolutely fantastic in helping us sort out this amount.
Thanks to Anna it became apparent that over £1200.00 of this bill was for a tenant going back over two years who basically did a runner.
Thank you so much Anna.
PS. Sorry I could only give 5 STARS!!!!
Anna was execellent.
Would not recommend
Would not recommend. The positiv reviews aren't genuine if you take a look at the dates and how many 5 star reviews are left by the individual you'll see they leave one positiv review and tht's it. They also started to appear quite frequently if you pay attention to the dates.
Your bill is split amongst other tenants so you aren't paying for your own.
Shame on TP for doing nothing about the situation and endorsing bad behaviour and misleading consumers.

Reply from Ginger Energy
Excellent customer service from Kia
Excellent customer service from Kia. I had an issue to resolve and Kia quickly and efficiently helped me resolve the matter. Friendly and great service. Well done.
Account Login Error
My query was quickly understood and dealt with effectively.
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