I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
Company replied
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Review summary
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Reviews shaping this summary
Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
Company replied
Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
Company replied
Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use simple structure…
Very easy to use simple structure straight to the point
19 July 2023
Unprompted review
Reply from Gift Card Store
Thank you for the feedback Danielle! We really appreciate it.
Best wishes,
Gift Card Store
My purchase was not accepted and no…
My purchase was not accepted and no explanation was given
24 July 2023
Reply from Gift Card Store
Hi there,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Site was easy to navigate
Site was easy to navigate. Few issues getting the site to recognise a cellphone number. This could be improved by allowing the site to accept international coding, e.g 61 or 64 instead of requiring the feild to sart with a 0.
23 July 2023
Reply from Gift Card Store
Thank you for the feedback Karen! We really appreciate it.
Best wishes,
Gift Card Store
Easy to send gift to Aussie grandson
Easy to send gift to Aussie grandson
Would like to have a choice of a lesser amount.
23 July 2023
Reply from Gift Card Store
Thank you for the feedback Barbara! We really appreciate it.
Best wishes,
Gift Card Store
Simple and Fast
Straight forward process - very simple. Fast delivery - my digital card was posted within an hour.
23 July 2023
Reply from Gift Card Store
Thank you for the feedback Anthony! We really appreciate it.
Best wishes,
Gift Card Store
It was easy to navigate and make my…
It was easy to navigate and make my decision on which cards I needed.
23 July 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Terrible service
Terrible service! I ordered my cards 9 days ago. Paid express delivery. They are not even processed yet. Sent an email and online form enquiry - two days later they have not been responded to. Rang the phone number and you can't speak with anyone and they just direct you to send an email. Thinkin now it's a scam site and to report to Credit Card company for fraud?
25 July 2023
Unprompted review
Reply from Gift Card Store
Hi Lianda,
We are so sorry to hear of the delay you've experienced. If this has not been resolved, please could you send us further information to contactus@giftcardstore.com.au?
Thanks in advance,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Giovanni! We really appreciate it.
Best wishes,
Gift Card Store
Excessive Fees
Used this instead of alternative site due to the .com.au
Charged $10 CC fees + standard additional charges making the card almost $20 more than was given. Won't make the mistake again - back to my previous site.
20 July 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Order confusion
Receive a confirmation email, then receive another email to say I've left something in the cart... Now still no card, so did it go through or not?!??!
21 July 2023
Reply from Gift Card Store
Hey Leigh,
On our end, we can see that the Gift Card has been sent via SMS to your recipient.
Best Regards,
Gift Card Store team
I wanted to add my credit card to wallet…
I wanted to add my credit card to digital wallets and use as pay wave from mobile phone, I ended up using card to purchase a replacement from a different service that meet my expectations.
20 July 2023
Reply from Gift Card Store
Thank you for the feedback Scott! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Christina! We really appreciate it.
Best wishes,
Gift Card Store
The actual process to order is fairly…
The actual process to order is fairly straightforward and efficient. However, the requirements for a phone number are confusing and not compatible with actual US numbers.
20 July 2023
Reply from Gift Card Store
Thank you for the feedback Barry! We really appreciate it. We require an Australian phone number as Gift Cards have to be activated in Australia.
Best wishes,
Gift Card Store
The system appear to be a bit clunky
The system appears to be a bit clunky. I’ve tried to buy multiple cards the first time, I spent a couple of hours trying it didn’t work. The next day I received an email encouraging me to continue. I went online and paid for four-five more cards the next morning I received confirmation at 9:15, but at 11 o’clock the client was asking if I sent the cards as she had not received them I looked at my bank and I was charged. I login Rd my Gift card store it appears the transaction is saying to pay again. It’s very confusing overall. I did call the number but no one answers
19 July 2023
Reply from Gift Card Store
Hi, thank you for your review, we really appreciate it. We are sorry to hear you had a frustrating experience. Please could you send us an email to contactus@giftcardstore.com.au with further information so we can assist you with this?
Best Regards,
Gift Card Store team
When i haven’t received any of the…
When i haven’t received any of the cards ordered why would i rate you
19 July 2023
Reply from Gift Card Store
Hi Fay, thank you for your feedback. We would like to know about your ordering experience with Gift Card Store. Your order is still processing.
Best Regards,
Gift Card Store
Quick and easy
I found the process very straightforward, would have rated 5 stars but for the extra charge.
18 July 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Phillip! We really appreciate it.
Best wishes,
Gift Card Store
The phone number doesn’t respond
The phone number doesn’t respond. Can’t get in contact with a real person and no reason given for why card failed.Security
15 July 2023
Reply from Gift Card Store
Hi Robert,
Your case has been escalated to the team manager that will get in contact with you.
Kindest Regards,
Gift Card Store
Failed security checks with no reason…
Failed security checks with no reason why twice ... but then gotta wait 5 days for refund 🙄
12 July 2023
Reply from Gift Card Store
Hi Christine,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Trina! We really appreciate it.
Best wishes,
Gift Card Store
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