GetResponse Reviews 

Fast response.Super service.Thanks!!!!

I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.

I've used plenty of other platforms, including AWeber and Constant Contact. But Get Response beats them all.

Also, their newsletter is one of the few newsletters that I actually read top to bottom. They have great insights about digital marketing and always keep me at the forefront of that topic.

Overall, I give them a big thumbs up.

I’ve been a paying customer for more than a year, and my automations were constantly being deactivated, disrupting my business again and again. I even had to pay external help multiple times just to fix problems caused by their platform.

To make it worse, they now refuse to issue a refund for a charge that shouldn’t have happened in the first place. For a company of this size, hiding behind “no refund” policies instead of helping long-term customers is unacceptable.

I’m switching services immediately, and I truly expect my refund to be processed. No one should have to deal with this level of instability or lack of support. If you value your business, look elsewhere.

Tried to avoid this company.
They have a non return policy for any money they take.
The platform is terrible too.

My chat advisor helped me to solve a problem in 90 Seconds!! He was Great and very Professional... A real asset to Getresponse

I'm new. I hired a freelancer to send emails. He messed everything up. I got banned from your platform. I lost my registration money.

All great. Easy site to use and the customer service were very efficient. Superb

GetResponse has completely transformed how I manage my email marketing and automation. The platform is powerful yet easy to use, and their support team is always quick, professional, and genuinely helpful. I love the intuitive workflow builder, beautiful landing pages, and reliable deliverability — everything just works seamlessly!

If you’re serious about growing your list, nurturing leads, and turning subscribers into loyal customers, GetResponse is the best partner you can have. Highly recommended! 🚀

Getresponse is a great platform,and they have the best customer service ever!

The customer service was just brilliant, very quick, very polite, very helpful and would definitely recommend.

Stay Away from This Company ⚠️

I purchased a one-year subscription and contacted them halfway through the year to explain that I hadn’t used my account and that their service was no longer relevant for me. I politely asked for even a partial refund, but they refused.

When I requested to cancel my subscription, their representative told me that doing so would require closing my account entirely — which made no sense, since I had already paid for the remaining months. I specifically said to keep the account active until the end of the paid term, because closing it early would be a waste of money.

And yet, after a full year, they charged me again without any notice or authorization. For what? I made it very clear that I did not wish to renew and that the service was useless for me. This is completely unacceptable, and I strongly advise others to stay away from this company

I have been making use of GetResponse for 5 years, and I love their software very much, especially for starters, its affordable price, its ease of monetisation, and their support team, who are very kind and respond to what you need.

We set a webinar and promoted on the social media with paid ads, but the webinar did not start. We immediately got in touch with support, they were also unable to start the webinar. It was a complete failure. We had to get in touch with the enrolled audience one by one to apologize. The support filed an IT ticket however there is no response. The message is very clear we take your money but we do not care.

If anyone is considering using Getresponse for online Webinars, SAVE your money and find a better platform.

I will update this post with the progress.

Absolutely terrible customer service! Been trying to cancel for months now.. don’t give them a card you want to keep. You’ll have to cancel your card to get them to stop charging you!

Absolutely horrible customer service! I’ve been trying to cancel going on six months now and month after month new charges appear each time I contact them to cancel… no luck thus far. I will end having to cancel my debit card just to get these people to stop charging me!

GetResponse live chat response was fast, fluid and professional. My issue got addressed in record time while providing detailed information with explanations. I highly recommend this service to family and friends. Excellence in executing campaigns.

easy, intuitive and well prepared tool for e-mail marketing.

It’s an all-in-one email marketing platform that helps creators, solopreneurs, and
small businesses grow, monetize, and automate—without needing a tech team.

The editor is absolute rubbish, it cannot stick to a consistent size and font when spacing and copy/pasting from other editors. This should be a BARE MINIMUM BASIC in 2025.

Secondly, the pricing is absolutely outrageous considering how dated the backend interface is. Why are AB tests and automation separate? Just put similar things under 1 category, and make the emails available across all of them. E.g. When I'm building the AR sequence, I can't just copy the winner email/subject lines over and set the send date from signup. I have to copy the entire email and reformat, redo the links all over again.

Thirdly, there is STILL no way edit the name of newsletters after they've been sent, even though they are only for your own reference. The "name" section isn't very obvious initially, and if you forget to add one, you'll just forever have a stupid looking "untitled message" in your sent emails list. It is absolutely crazy that you can't change something as simple as this.

Fourthly, I cannot believe there is no way to simply upload an spreadsheet of emails or create a format that can automate the process of adding bulk content into the sequence, or even exporting the contents. The getresponse backend is dated by atleast 10 years at this point atleast.

I don't need all the fancy landing pagegs, webinars and other nonsense. Maybe consider additional tiers for people that need those products. But again , the price is way too much for most of us that just want to send and test emails and build auto responder sequences.

Starter plans are available starting from 1,000 contacts, but when importing contacts get message 'To continue import, we need to upgrade your list size limit to : 1,000