I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.... See more
Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from... See more
Company replied
“Peter” was very good at letting me interact as he went through the process of explaining how it all works. At this time I know close to nothing about all of this and as I explained this He did not... See more
Company details
- Software Company
- Business to Business Service
- Email Service Provider
- Online Marketing Agency
- Web designer
Written by the company
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Contact info
United States
- social@getresponse.com
- getresponse.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth fast and extremely pleasant communication
Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from the team. No wasted time, no «empty» emails.
7 August 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 💙 We're thrilled to hear that your experience with our support team has been smooth, fast, and genuinely helpful. We always strive to be both friendly and efficient—so it's incredibly rewarding to know it shows.
Your feedback about the fast replies and meaningful updates (no fluff!) means a lot to us. We believe every message should move things forward, and it's great to see that reflected in your interaction.
If there’s ever anything else we can do for you, we’re just a message away!
Justyna
This platform froze our newsletters
This platform froze our newsletters, yet still continued to charge our non-profit org. We tried to freeze the account but they ended up charging us for services they were not providing for 6 months. Terrible customer service and response is negligent.
6 August 2025
Unprompted review
Reply from GetResponse
We’re really sorry to hear about your experience — that’s not the standard of service we aim to provide, especially for organizations doing meaningful non-profit work.
We understand how frustrating it must be to deal with billing issues while your newsletters were inactive. That’s absolutely something we want to get to the bottom of. If you haven’t already, please reach out to us directly at gr-support@cs.getresponse.com and reference your account details. We’ll make sure a member of our team personally looks into this and reviews what happened, including the charges.
Thank you for bringing this to our attention — we take feedback like yours seriously and use it to improve.
Justyna
beginner friendly
I have used the auto responders and email marketing tools and going good. Though I have failed to generate results the overall experience with the tool is good.
2 August 2025
Unprompted review
Reply from GetResponse
Thanks for your review! We're glad to hear you're enjoying the autoresponders and email marketing tools — and that the overall experience has been a good one so far. 😊
If you're not seeing the results you hoped for yet, don’t worry — success often comes with a bit of testing and optimization. Our team is here to support you with resources, tips, and best practices to help you grow.
Feel free to reach out anytime — we’re cheering you on! 💪
— Justyna
Awesome experience with you and work…
Awesome experience with you and work always feel like a wonderful your reply is fast for Queries Solve
Wow ... Thank you so much Getresponse to Support
Thank you
Avinash.
31 July 2025
Unprompted review
Reply from GetResponse
Thank you so much for the kind words, Avinash! 😊 We're thrilled to hear you've had an awesome experience and that our support team has been there for you when needed. Fast, helpful replies are what we strive for!
We truly appreciate your support — and we’re always here if you need anything.
— Justyna
A very thorough review was very…
A very thorough review was very helpful. I really enjoyed the help.
30 July 2025
Unprompted review
Reply from GetResponse
Glad to hear the review was helpful and that you enjoyed the support! Let us know if there's anything else we can do for you. 😊 - Justyna
Great response of agent
28 July 2025
Unprompted review
Reply from GetResponse
Thanks so much! Really glad our CS team was able to help you out.
Justyna
Outstanding 24/7 support
Their team is knowledgeable, friendly, and efficient. I've contacted them for everything from technical issues to campaign setup questions, and they always go above and beyond to assist.
27 July 2025
Unprompted review
Reply from GetResponse
Thanks a ton for the kind words! We're really proud of our support team — they’ll be thrilled to hear this. Always here whenever you need us! - Justyna
Reply from GetResponse
Thanks for your feedback. If there's anything specific we can help with or if you're waiting on something from us, please don't hesitate to reach out at gr-support@cs.getresponse.com. We're here to assist you.
Looking forward to hearing more from you soon!
This company is horrific and fraudulent.
This company is horrific - they triple charge and quadruple charge me and then I have to prove to them that they actually did that, even though THEY are the ones charging my card....they can't even see their own billing dashboard to see how many times a person was charged. They don't respond to tickets in a timely manner and they dont actually resolve tickets, they will just try to brush it off with the shortest possible responses and longest possible wait time.
23 July 2025
Unprompted review
Reply from GetResponse
We're truly sorry to hear about your experience and how frustrating this must have been. This is far from the level of service we aim to provide, and we take your concerns seriously.
We’d like to look into what went wrong and make it right. If you're willing, please reach out to us directly at gr-support@cs.getresponse.com with your account details or ticket number so we can investigate the charges and ensure everything is properly resolved.
Thank you for your feedback — it helps us improve.
— Justyna
Not to mean…
Not to mean the 24/7 real-time AI or real person support.
Not to mean the over fast ticket support as well.
Not to mean how GetResponse really care about you wherever you are.
I made a company website in like 2 days.
It was meant to do faster.
But nobody’s fault but mine.
I needed to take long rests.
I believe they can offer much more.
Gratefully.
Best Regards,
João.
19 July 2025
Reply from GetResponse
Hi João,
Thank you so much for taking the time to share your experience — and for your kind words about our support team and how we care for our customers. That truly means a lot to us.
We’re thrilled you were able to build your company website in just a couple of days (even with well-deserved rests — we’re all for balance!). And we love hearing that you believe in our potential to offer even more — feedback like yours helps us keep growing and improving for everyone.
If you ever need help exploring more of what GetResponse can do, or just want to share more ideas, don’t hesitate to reach out. We’re here for you, 24/7.
Gratefully,
Justyna
primary review
I don't know how good their service is, but their support team is very good. Their support team is very nice compared to other similar companies. I will give a review about the service again after using it.
17 July 2025
Unprompted review
Reply from GetResponse
Hi Taposh,
Thank you for taking the time to share your feedback! We’re delighted to hear that you’ve had a positive experience with our support team — we’ll make sure to pass your kind words along to them.
We look forward to hearing your thoughts on our service once you’ve had the chance to use it. If you need any help getting started or have questions along the way, don’t hesitate to reach out — we’re always here to assist!
— Justyna
Julia is AMAZING!!!!
Julia was amazing! So articulate, knowledgeable, present, step by step with us, spoke with such understanding and clarity and went above and beyond to answer our exact questions. What i love about GR is the quality of humans who serve as support, not bots, humans, who are smart, quick, and with you every step, and that is Julia! We're grateful !!! Get Response is truly a unicorn in the marketplace I'm surprised more people aren't leveraging. Julia proved that on our training call once again!
14 July 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Julia made such a positive impact on your experience. She truly embodies the qualities we value at GetResponse — knowledgeable, attentive, and genuinely invested in helping our customers succeed.
We’re also so happy you appreciate having real, dedicated people here to support you every step of the way — that’s exactly what we aim for. Your feedback means a lot to us, and we’ll be sure to share your praise with Julia and the team.
We’re grateful to have you in the GetResponse family and excited to see what you achieve next! 💙
— Justyna
I only have great things to say about…
I only have great things to say about using GetResponse. It's easy to use and although I've not used all of the features I'm looking forward to doing more. The online chat function was also super quick and easy when I needed help.
14 July 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you find GetResponse easy to use and that our chat support could help you quickly when you needed it. We’re excited for you to explore even more of our features — if you ever need guidance, don’t hesitate to reach out. We’re always here to support you on your journey!
— Justyna
Disappointed with Billing and Refund Policy
I’m extremely disappointed with my experience using GetResponse. I signed up for the service but canceled it immediately after realizing it wasn’t the right fit for my needs. Despite canceling right away, my credit card was still charged.
When I reached out to request a refund, I was told that they do not offer refunds—even though I had not used the service and canceled almost immediately. This feels unfair and inflexible, especially for new users who may change their minds shortly after signing up.
I expected better customer service and a more reasonable refund policy. I won’t be using GetResponse again and would caution others to read the fine print carefully before signing up.
7 July 2025
Unprompted review
Reply from GetResponse
Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience and completely understand how frustrating this must feel.
At GetResponse, we strive to be transparent about our billing and refund policies, which are outlined during the sign-up process. That said, we recognize it can be discouraging for new users who decide quickly that the service isn’t the right fit.
Your feedback about our policy’s flexibility is valuable, and we’ll make sure to share it with the appropriate team as we continue to improve our customer experience.
If you’d like, we’d be happy to review your specific case once more and see if there’s anything else we can do to help. Please feel free to reach out to us at gr-support@cs.getresponse.com with your account details so we can assist you further.
We appreciate you giving us a try and wish you the best in finding a solution that meets your needs.
- Justyna
Questions.
Im yet to really use the services but so far Ms. Marta was really helpfull and understanding with my questions.
8 July 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 🌟 We’re glad to hear that Ms. Marta was helpful and understanding in answering your questions. If you need any further assistance as you start using our services, don’t hesitate to reach out — we’re here to help every step of the way! - Justyna
Misleading Sales Promises, Broken Deliverability, and Unethical Billing... Avoid GetResponse
Our experience with GetResponse was a textbook case of bait-and-switch.
Having a mailing list of 150k+ A sales rep eagerly promised support for every feature we needed, including critical integrations like OneSignal. Based on those assurances, we signed a contract. It quickly became clear those promises were false. OneSignal integration didn’t exist, and after pushing back, they admitted it and offered a discount as compensation.
We decided to proceed anyway and began warming up our large email list, a process meant to take weeks. Then came the next disaster: Microsoft domains (Outlook, Hotmail, etc.) were suddenly blocked. A catastrophic deliverability issue. Their support took weeks to respond and resolve absolutely nothing. Meanwhile, our warm-up schedule and marketing timelines to move from our current email provider were completely derailed.
Eventually, we told them we were stopping the trial and would not move forward with their service. At that point, they had delivered zero functional value.
And yet, they still charged us for a full month and refused a refund, hiding behind small-print contractual language. We didn’t even use the platform beyond the failed warm-up phase.
In short:
They got us in by saying "yes" to everything, even when it wasn’t true.
Their deliverability collapsed before we could even start sending real campaigns.
Support was slow, ineffective, and ultimately useless.
They charged us after we quit and refused a refund.
We’ve since moving to a more ethical provider, without any of these issues. GetResponse is unreliable and unethical. Don’t fall for the promises. They won’t deliver...
1 July 2025
Unprompted review
Reply from GetResponse
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the experience, and we understand how important clear communication, reliable deliverability, and timely support are to your business.
We’ve noted your concerns about the integration expectations, deliverability challenges, and billing. While our team worked within the agreed terms and standard warm-up practices, we appreciate that this did not meet your needs or timeline.
We value your input and will use it to improve how we communicate and support customers in similar situations. If you’d like to discuss your case further, feel free to contact us at gr-support@cs.getresponse.com with a reference to this review.
— Justyna
Excellent service
Excellent service. Well trained, patient, polite. Give her a BIG RAISE $$$.
30 June 2025
Unprompted review
Reply from GetResponse
Wow—thank you for the glowing feedback! 🌟 We're so glad you had such a positive experience. We'll be sure to pass your kind words (and raise suggestion) along to the team member who helped you!
Thanks for being part of the GetResponse community.
Absolutely fantastic response
Absolutely fantastic response. I appreciate the videos!!
30 June 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 😊 We're thrilled to hear you found our response helpful and that the videos hit the mark. If there's anything else you need, we're always here for you.
Justyna
excellent!!
26 June 2025
Unprompted review
Reply from GetResponse
Thank you so much! We're thrilled to hear your enthusiasm — it truly means a lot to us. If you ever need anything, our team is just a message away!
Justyna
The worst ESP i have been workin with
The worst ESP i have been workin with. Poor support, poor deliverability. Bulit in integrations not workin with anything on getresponsemax support. Dedicated account manager does not respond to emails or responding after few days :). Segmentations and reports are really poor. Not reccomending that system to anyone, maybe for freelancers, small ecommerce but for sure not for midlle and bigger companies. Rrccomendations exists but no conversions from them. Editor is awfull - create bugs in code with two column layout.
12 June 2025
Unprompted review
Reply from GetResponse
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must have been to face issues with support, deliverability, integrations, and your dedicated account management. This is certainly not the standard we strive for at GetResponse MAX, especially for our valued customers relying on advanced features and dedicated service.
We take your concerns seriously and would like to investigate further to understand what went wrong and how we can make things right. While our platform is designed to support mid-sized and large businesses—with dedicated infrastructure, advanced segmentation, custom reporting, and priority support—it’s clear we did not meet your expectations.
We’d greatly appreciate the opportunity to connect with you directly, review your setup, and address these issues one by one. If you're open to that, please contact us at support@getresponse-max.com with your account details, and we’ll ensure your concerns are prioritized by our senior support team.
Thanks again for your honesty—your feedback helps us grow and deliver a better experience for all users.
Justyna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.