I have never had life insurance before but wanted to make sure that my son would have something to pay for my funeral and give him a small buffer when the time comes. Rhia talked me through all the op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rendel Meneses was an absolute superstar. He made the whole process very simple an easy to understand. He answered all the questions for me an the whole time he was a delight to talk to. Excellent c... See more
Company replied
I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more
Company replied
I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more
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Company details
Written by the company
GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.
Contact info
United Kingdom
- getprotected.co.uk
4.8
Excellent
572 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Connor was an absolute diamond
Connor was an absolute diamond. Was very clear and concise with the information he gave left me feeling very happy and secure with the decision I made. He is a credit to the company!
29 April 2026
Reply from GetProtected
Joshua, this is great to hear, thank you. Connor will be really pleased, we’re glad he made everything clear and left you feeling confident in your decision.
Reply from GetProtected
Julie, thank you, we’re glad everything was explained clearly and you had a good experience.
Reply from GetProtected
Jazmin, thank you so much, we’re pleased you found the service helpful and supportive.
Good customer services
28 April 2026
Reply from GetProtected
Solen, thank you, we’re glad you had a good experience with our customer service.
Reply from GetProtected
Tara, thank you, we’re really pleased you found the team helpful and friendly without any pressure.
Great staff members very helpful…
Great staff members very helpful explained everything very well 10 stars
24 April 2026
Reply from GetProtected
Victoria, thank you for the amazing feedback, we’re so glad everything was explained clearly and that you had such a positive experience.
Rhia was fantastic
Absolutely lovely woman called Rhia called me and went through process step by step. Very friendly and answered all my questions and sorted me out with the best policy for me and not just the most expensive one.
Really happy with the service I recieved and the very good price.
23 April 2026
Reply from GetProtected
Joanne, thank you so much for this lovely review, Rhia will be so happy to read this. We’re really glad she took the time to guide you through everything and helped you find the right policy for you at a great price.
Reply from GetProtected
Alistair, thank you, we’re glad you’re happy with the value of your cover.
Reply from GetProtected
Hi Lourdes, thanks so much for your review. We’re really pleased to hear you had such a fantastic experience. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services
Very friendly explained things so I…
Very friendly explained things so I understand very satisfied
21 April 2026
Reply from GetProtected
Donna, thank you, we’re really pleased everything was explained clearly and that you’re satisfied with the service.
Reply from GetProtected
Roland, thank you, we’re glad you found the service professional and clear.
i wasnt sure at all but Leon Explained well i appricaited Thank you
i wasnt sure at all but Leon Explain
20 April 2026
Reply from GetProtected
Beerpal, thank you for your feedback, we’re glad Leon was able to explain everything and help you feel more confident.
I am disgusted and feel violated after…
I am disgusted and feel violated after having discussed at length personal matters with this company who said they would contact me and never did!!! I am a great believer in “say what you mean & mean what you say” well this representative who dealt with me did not!
Response to recent investigation:
Firstly would like to thank Mr D. Cullen for talking the time to thoroughly investigate this matter; to convey to me his findings; in addition to the actions that will be taken to ensure that no potential customer endures the same experience. Secondly I appreciate the meaningful apology made to me to resolve the matter.
18 March 2026
Unprompted review
Reply from GetProtected
Thank you for taking the time to leave your review. We are very sorry to read how strongly you feel about your experience, and we take comments of this nature extremely seriously.
At Get Protected, we aim to deliver a high standard of service at all times, including clear communication and following through on any commitments made to customers. From what you have described, this falls short of the standards we set through our training, monitoring, and oversight processes.
We have made attempts to locate your details based on the information available in your review; however, we have unfortunately been unable to identify you or any associated enquiry. Without this, we are unable to fully investigate or progress this matter as a formal complaint.
We would very much like the opportunity to look into this for you and put things right. Please could you contact me directly at m.cullen@smartercover.co.uk with your name, contact details, and any additional information about your interaction, so we can carry out a full review.
We appreciate you bringing this to our attention and hope you will allow us the opportunity to investigate further.
Very helpful and I am grateful for you
Very helpful and I am grateful for you, thank you
9 April 2026
Reply from GetProtected
Ansou, thank you so much, we really appreciate your kind words and we’re glad you found the service helpful.
Don’t seem legit - rude and pushy
A lot of information taken on the phone was relaid back wrong, which isn’t exactly promising. Calling from a local number however makes small talk that they’ve never heard of the area before and won’t take no for an answer. Asked multiple times if they could send me the quotes to look over as I had to go back to work but made it the hardest thing in the world. Very much a sales call instead of anything else. I don’t know why I stayed on the phone to them. 45 minute call and all I got was quotes for what they thought I should get instead of what I asked for, questioning responses I gave back which is rude, very pushy.
16 April 2026
Unprompted review
Reply from GetProtected
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience didn’t reflect the level of service we aim to provide.
We take comments around tone, accuracy of information, and customer experience very seriously. Our approach is intended to be informative and supportive, ensuring customers fully understand their options, but we recognise from your comments that this did not come across as intended in your case.
We are unable to identify your interaction from the details provided, and we would appreciate the opportunity to review this properly. Please could you contact me directly at m.cullen@smartercover.co.uk
with any additional details, such as the time of the call or your contact number, so we can investigate this fully.
For context, the majority of our customers highlight the professionalism, clarity, and support provided by our team, and we continuously use all feedback, including yours, to improve our processes and ensure a more balanced and customer led experience.
Getting insurance was never such a pleasure! *****
Leon Clarke, who was looking after me,was terrific. Always personable, open to any questions I had and a friendly approachable guy.
I didn't feel in the least bit like I was being rushed or pushed into anything, the call was refreshing, factual and engaging.
I needed to get a hold of a piece of information from my doctor's surgery to progress my application, and Leon was happy to give me a week to do so planning in a call back a week later to give me the time to obtain the information I needed.
At this point Leon also left me with his contact details in case I had any queries at all within that week.
As promised, I received my call back on the date agreed.
Leon proceeded to inform me that the call was being recorded, something I am always happy to hear as it's very reassuring.
Leon very kindly ran through all of the details of my application again at just the right pace, not too quickly, and thankfully not too slowly either.
The application thrn went to the underwriters, and in no time at all my application was successful!
I can't praise Get Protected highly enough for the service I teceived, it was terrific!
A special mention for Leon though, he was absolutely fantastic!
Even though, and in fact particularly because, this transaction was all done over the phone, I found him to be be someone I was happy to share my sensitive health questions with, and of course my bank details with when I agreed to go ahead with the policy.
I can't speak highly enough of Leon, and I believe Get Protected are extremely lucky to have him on board!
14 April 2026
Reply from GetProtected
Mr O’Brien, thank you for such an incredible and detailed review, it really means a lot. Leon will be absolutely delighted to read this, we’re so pleased he supported you throughout, gave you the time you needed and made the whole process feel comfortable and reassuring.
Leon was very nice and also he…
Leon was very nice and also he explained clearly on the soubts i have.
I will like to say thanks to Leon for everything
17 April 2026
Reply from GetProtected
Juliet, thank you, we’re really glad Leon was able to answer your questions clearly and support you throughout.
Godwin is a star
Godwin is a star. He is very nice, patient and thorough. He made the process quite easy and seamless.
13 April 2026
Reply from GetProtected
Chiamaka, thank you so much, we’re glad Godwin made the process feel easy and seamless for you.
Knowledgable professional staff
Knowledgable professional staff
Member who answered all my questions
17 April 2026
Reply from GetProtected
Vince, thank you, we’re pleased our team were able to answer all your questions clearly.
Great customer service
9 April 2026
Reply from GetProtected
Kirsty, thank you, we appreciate your kind words.
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