Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
Company replied
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
Company replied
Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve had an excellent experience with us.
Best,
Penfold
very helpful
13 May 2026
Unprompted review
Reply from Penfold
Hello Stephanie,
Thank you for your feedback! We’re really glad to hear you found the team helpful.
Best,
Penfold
Straight forward answers to questions and warm tone
Straight forward answers to questions. Very warm email. Lovely to deal with.... Thanks Tashna
8 May 2026
Unprompted review
Reply from Penfold
Hello Bláithín,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the support clear, warm and easy to deal with.
We’ll be sure to pass your kind words on to Tashna as well.
Best,
Penfold
It's very good to get all pension…
It's very good to get all pension scheme at one pot..which is people get idea..how much pension they have .
Thank you
12 May 2026
Reply from Penfold
Hello Sheik,
Thank you for your kind feedback! We’re really pleased to hear you’ve found it helpful having your pensions brought together in one place and being able to easily keep track of everything.
Best,
Penfold
Reply from Penfold
Hello Susan,
Thank you for your feedback! We’re really pleased to hear you’ve consistently received quick support from the team.
Best,
Penfold
Very helpful and friendly
Very helpful and friendly, easy to implement and manage as the employer
11 May 2026
Unprompted review
Reply from Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and friendly, and that managing things as an employer has been straightforward.
Best,
Penfold
Reply from Penfold
Hello Sara,
Thank you for your feedback! We’re really pleased to hear you’ve found the team responsible and supportive.
Best,
Penfold
Excellent customer service from Jennifer 😊
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐ ⭐ ⭐
8 May 2026
Unprompted review
Reply from Penfold
Hello Tonia,
Thank you so much for your lovely feedback! We’re delighted to hear Jennifer was able to support you so well and that your experience with Penfold has been such a positive one.
We’ll be sure to pass your kind words on to her. We really appreciate your recommendation and support.
Best,
Penfold
Reply from Penfold
Hello Beauty,
We’re very sorry to hear about your experience. We always want our customers to feel heard and supported, so it’s disappointing to learn we fell short here.
Thank you for taking the time to share your feedback with us. One of our team members has been in touch directly to look into this further and provide any additional support we can.
Best,
Penfold
For them helpfull
22 April 2026
Reply from Penfold
Hello Leigh,
Thank you for your feedback! We’re really glad to hear you found the team helpful.
Best,
Penfold
I’m so impressed with the Penfold as a…
I’m so impressed with the Penfold as a pension provider. The user interface is awesome, simple, intuitive and slick.
So is the service. 🔥💕🥰💯
25 March 2026
Reply from Penfold
Hello Simon,
Thank you so much for the amazing feedback! We’re delighted to hear you’re enjoying both the app experience and the service — making pensions feel simple and easy to manage is exactly what we aim for.
Best,
Penfold
Quick response today questions I…
Quick response to questions I had.friendly helpful staff
6 May 2026
Unprompted review
Reply from Penfold
Hello Lisa,
Thank you for your kind feedback! We’re really glad to hear you received quick responses and found the team friendly and helpful.
Best,
Penfold
Had a question about my pension and…
Had a question about my pension and they gave me an informed answer the same day
5 May 2026
Unprompted review
Reply from Penfold
Hello Kyle,
Thank you for your feedback! We’re really pleased to hear your question was answered quickly and that the team could provide the support you needed.
Best,
Penfold
Penfold have literally done everything…
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
5 May 2026
Reply from Penfold
Hello Jack,
Thank you so much for your kind words! We’re really pleased to hear everything has felt smooth and straightforward for you — that’s exactly what we aim for.
Best,
Penfold
Good Start, Poor Sevice & Poor Finish
When I researched Penfold Pensions all looked very good. The transfer in was slow but eventually all was settled.
The big problem is when you decide to drawdown. I have had three drawdowns and each one Penfold’s have got the tax with HMRC totally wrong.
Drawdown one, the drawdown was made a monthly payment according HMRC and not a one off payment in the tax year. So my tax rate changed to owing HRMC £130,000+ tax. This impacted on my regular monthly small pension payment. Until I spent over an hour on the phone to HRMC. After weeks of internal investigation, Penfold’s not their issue, everything was done correctly, not according to HMRC., the correct box had not been highlighted.
Second drawdown, I was stopped 40% tax instead of the BR by Penfold’s. Penfold’s again not their problem. 10 months later, and many phone calls to HMRC and form filling, I got refund of tax from HMRC.
The third and final drawdown Penfold’s have not notified HRMC that this one off payment and is not a regular monthly payment. This was a one off payment and closure of the account. Once again in my tax code has changed and my small monthly pension payment will be taxed at 40%, until I spend a lot of time on the phone to HMRC.
Based on poor experience, I would not advise anyone to go with Penfold Pensions.
4 May 2026
Unprompted review
Reply from Penfold
Hello Alan,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered.
We understand how frustrating and stressful problems relating to tax treatment and pension withdrawals can be, especially when this has impacted you more than once. This is not the experience we want our customers to have.
Our team is currently investigating the concerns you’ve raised, and we’ll be in touch with you directly to review everything in detail and provide further support. Thank you for bringing this to our attention.
Best,
Penfold
I called to resolve an issue and it was…
I called to resolve an issue and it was done swiftly, great customer service 👍.
1 May 2026
Unprompted review
Reply from Penfold
Hello Okafor,
Thank you for your kind feedback! We’re really pleased to hear your issue was resolved quickly and that you had a great experience with our team.
Best,
Penfold
Helpful and fast responses!
Helpful and fast responses from Workplace Support & Member Support Team
30 April 2026
Unprompted review
Reply from Penfold
Hello Abby,
Thank you for your kind feedback! We’re really pleased to hear you’ve had helpful and prompt support from both our Workplace and Member Support teams.
Best,
Penfold
Great team and service …
30 April 2026
Reply from Penfold
Hello Alfred,
Thank you for your kind feedback! We’re really glad to hear you’ve had a great experience with both the team and the service.
Best,
Penfold
Reply from Penfold
Hello Maja,
Thank you for your kind words! We’re really pleased to hear you’ve had a great experience with our service.
Best,
Penfold
Quick
Quick , professional response to a admin query. Dealt with by Natasha.
29 April 2026
Unprompted review
Reply from Penfold
Hello Mark,
Thank you for your kind feedback! We’re really pleased to hear your query was handled quickly and professionally.
We’ll be sure to pass your thanks on to Natasha as well.
Best,
Penfold
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.